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研究生:周奕伶
研究生(外文):Chou, Sandy Yi-Ling
論文名稱:Developing Intercultural Training Program for Employees in Multicultural Workplaces
論文名稱(外文):Developing Intercultural Training Program for Employees in Multicultural Workplaces
指導教授:張媁雯張媁雯引用關係
指導教授(外文):Chang, Wei-Wen
學位類別:碩士
校院名稱:國立臺灣師範大學
系所名稱:國際人力資源發展研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:英文
論文頁數:89
中文關鍵詞:intercultural competenceintercultural training programmulticultural workplacesexperiential learning theory (ELT)
外文關鍵詞:intercultural competenceintercultural training programmulticultural workplacesexperiential learning theory (ELT)
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(無中文摘要)
The increasing migration and movement of people create more interactions from interpersonal to international as well as the increasing conflicts and prejudices in society. Workplaces are composed by people from different backgrounds and diverse characteristics, how to handle the cultural shock, differences between values and language barriers becomes critical for organizations. Having employees with sufficient skills and intercultural competence to work effectively is a significant challenge. In response to the needs of cultivating talents in global market, intercultural training has been advocated as a mean to facilitate effective intercultural interactions and to equip individuals with intercultural competence in dealing with diverse challenges. Although several types of training programs have been developed, people still argued on the effectiveness of training. This study aims at developing an effective intercultural training program for employees in multicultural workplaces. This study made a hypothesis as participants will demonstrate an improvement on CQ and effectiveness of communication after receiving the designed training program. The training program was evaluated after implementation. Needs assessment and a quasi-experimental design on the training program with pre- & post-survey were included in this study. Experiential learning theory played as an innovative strategy in structuring the training program. The program managers from TaiwanICDF and employees in organizations were the participants in this study because of the similar characteristics of work experiences in multicultural workplaces. The results of this study showed that after taking the designed training program, (1) participants have better ability to carry out appropriate reactions in intercultural settings (behavioral CQ). (2) They perform better on overall intercultural communication and with good approachability, openness, and overall comfort level while conversing during the interactions (Interaction Relaxation). (3) The design of needs assessment helps training program in meeting participants’ needs. (4) Training embedded with experiential learning theory can enhance the efficacy of training.
TABLE OF CONTENTS

ABSTRACT I
TABLE OF CONTENTS II
LIST OF TABLES IV
LIST OF FIGURES VI
CHAPTER I INTRODUCTION 1
Background of the Study 1
Statement of the Problem 3
Research Purpose 4
Research Questions 5
Significance of the Study 5
Definition of Terms 6
CHAPTER II LITERATURE REVIEW 9
Intercultural Competence Development 9
Employees in Multicultural Workplace 16
Training Program Development 18
CHAPTER III RESEARCH METHODS 25
Research Approach 25
Research Framework 26
Research Procedure 27
Research Participants and Criteria 32
Data Collection 33
Data Analysis 35
CHAPTER IV DATA ANALYSIS & RESULTS 37
Training Needs Assessment and Program Development 39
Descriptive Statistics 47
Correlations Analysis 53
ANCOVA Analysis 56
Paired T-test 62
Summary and Discussion 67
CHAPTER V CONCLUSION & RECOMMENDATION 71
Conclusion 71
Research Limitations 72
Recommendations for Practitioners 73
Suggestions for Future Research 74
REFERENCES 76
APPENDIX A: NEEDS ASSESSMENT SURVEY 82
APPENDIX B: PRE- & POST-SURVEY QUESTIONNAIRE 84
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