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研究生:Ilham Fauzi
研究生(外文):Ilham Fauzi
論文名稱:評估公司技術水準能否滿足產品標準之量測系統
論文名稱(外文):Design of Measurements for Evaluating Readiness of Technoware to Meet the Required Standard of Products
指導教授:Shi-Woei LinChiang-Sheng Lee
指導教授(外文):Shi-Woei LinChiang-Sheng Lee
口試委員:Ruey-Huei YehChiang-Sheng LeeShi-Woei Lin
口試委員(外文):Ruey-Huei YehChiang-Sheng LeeShi-Woei Lin
口試日期:2017-07-06
學位類別:碩士
校院名稱:國立臺灣科技大學
系所名稱:工業管理系
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:英文
論文頁數:110
中文關鍵詞:品質機能展開產品標準分析層級程序法技術
外文關鍵詞:Quality function deploymentProduct standardAnalytic hierarchy processTechnoware
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  • 下載下載:2
  • 收藏至我的研究室書目清單書目收藏:0
雖然政府能夠對特定產品制定強制性的標準來保護消費者的權益,而這些強制性的標準亦可限制進口產品的數量以保護國內產業,但國內產業卻可能因於人力資源、原物料以及生產技術等因素而無法滿足政府所訂立的標準。其中,國內製造業可能因設備與機械等技術面向未做好充分準備而出現落差。雖然近幾年已有相關研究試圖探討如何評估及改善人力資源和技術水準在滿足產品標準的能力,但由於中小企業的技術水準仍然偏低,因此,在工業技術與產品標準的需求之間仍有鴻溝。
本研究旨在藉由使用品質機能展開(quality function deployment, QFD)方法開發一個針對(玩具產業)產品安全標準來評估產業之技術水準的方法,本研究擷取負責制定與實施標準的政府官員的意見和產業中負責製程與生產之從業人員的專家意見,做為QFD的關鍵投入,並使用多屬性決策分析工具中之分析層級程序法(analytic hierarchy process, AHP)與QFD模型進行整合來決定企業應優先考慮的行動,以提高其滿足產品安全標準的能力。本研究除了可以幫助管理者瞭解產品標準與技水準之間的連結,亦有助於減少政府官員和產業管理者之間的認知落差。
While a government can make a mandatory standard for goods to protect consumers and to limit the number of imported products to protect domestic industries, domestic industries may not be ready to meet the requirements of the standard. Several factors, including the human resources, raw materials, and the technology used, can be reasons why the product of a company is unable to meet the requirements of a standard. In particular, most of the firms of the domestic industries are not ready in terms of technology such as equipment and machinery. Although studies in designing measurements for evaluating the capability of human resources or the level of technoware with respect to the standards have been carried out in recent years, more studies are needed because the level of technology in most of the small and medium-sized enterprises is still not high enough to fulfill the requirements of the product standards.
This study aims to develop measurements for evaluating the level of readiness of technoware (in toys industries) with respect to the requirements of a product standard using the method of quality function deployment (QFD). In particular, opinions of experts from both governmental officers that are responsible for setting and implementing the standards and the practitioners from the industries who managing manufacturing processes were elicited as key inputs of the QFD, and analytic hierarchy process (AHP), a multi-attribute decision analysis tool, was integrated with the model of QFD to prioritize the actions that should be taken to improve the capability of the firms to fulfill the standard. Results of this study are expected to shed light on the linkage between the requirements of the standard and the readiness of technoware, and to help reducing the perception gaps of the government officers and the practitioners in the industries.
TABLE OF CONTENTS

摘要 i
ABSTRACT ii
TABLE OF CONTENTS iii
LIST OF FIGURES vi
LIST OF TABLES vii
LIST OF APPENDIXES viii
CHAPTER 1 INTRODUCTION 1
1.1 Research Motivation 1
1.2 Research Objectives 3
1.3 Significance of the Research 3
1.4 Structure of the Research 4
CHAPTER 2 LITERATURE REVIEW 5
2.1 Empirical Study Related to Standard Fulfillment 5
2.1.1 Studies that Helped Managers to Fulfill Standards 5
2.1.2 Fulfillment of Standards using Quality Function Deployment (QFD) 6
2.1.3 Assessment of Technology Components to Meet Standard using QFD 7
2.2 Method of Quality Function Deployment and Its Extensions 8
2.2.1 QFD and The Applications 8
2.2.2 QFD Extensions 9
2.3 Summary of The State of The Art in The Research and The Gap 11
CHAPTER 3 METHODOLOGY 12
3.1 Quality Function Deployment 12
3.1.1 Definition and Benefits 12
3.1.2 House of Quality 13
3.1.3 Building The House of Quality 15
3.2 Analytical Hierarchy Process 17
3.3 Expert Panel 19
3.4 Integrated QFD and AHP 20
3.4.1 QFD-AHP Approach 20
3.4.2 House of Quality Modified by using Method of UNESCAP 26
3.4.2.1 Technology Components (UNESCAP, 1989) 26
3.4.2.2 Degree of Technoware Sophistication 27
3.4.2.3 Building The Modified HOQ 28
CHAPTER 4 RESULT AND DISCUSSION 32
4.1 Determining Standard Requirements and Technical Responses 32
4.1.1 Defining The Required of Standard for Safety Toys 32
4.1.2 Defining Production Processes in Toys Industry 36
4.1.3 Correlation Between Customer Needs & Benefits with Technical
Responses 38
4.1.4 Correlation Among Technical Responses 41
4.2 Defining Importance Weight of Product Standard and Production
Processes 42
4.2.1 Expert Panel 43
4.2.2 Importance Weight of Product Standard Using Method of AHP 43
4.2.3 Importance Weight of Production Processes Using Method of AHP 47
4.3 House of Quality Non-Modified 48
4.4 House of Quality Modified Using UNESCAP 54
4.4.1 Defining Level of Technoware Based on Standard Requirements 55
4.4.2 Defining Level of Technoware of Production Processes in Industry 58
4.4.3 Description of Planning Matrix and Technical Matrix 61
CHAPTER 5 CONCLUSION AND FUTURE RESEARCH 66
5.1 Conclusion 66
5.2. Managerial Implication 67
5.2 Future Research 67
RFERENCES 69
APPENDIXES 72
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