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研究生:許浩維
研究生(外文):HSU, HAO-WEI
論文名稱:行進間使用即時通軟體對駕駛者行為績效之影響
論文名稱(外文):Effects of Driving while Receiving Texts from Instant Messengers
指導教授:柳永青柳永青引用關係
指導教授(外文):LIU, YUNG-CHING
口試委員:柳永青林迪意陳敏生
口試委員(外文):LIU, YUNG-CHINGLIN, DI-YICHEN, MIN-SHENG
口試日期:2017-06-30
學位類別:碩士
校院名稱:國立雲林科技大學
系所名稱:工業工程與管理系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2017
畢業學年度:105
語文別:中文
論文頁數:107
中文關鍵詞:分心駕駛手機成癮即時通訊軟體駕駛行為
外文關鍵詞:driver distractioncellphone-addictedinstant messagedriving behavior
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本研究利用駕駛模擬器比較手機成癮者與非手機成癮者於不同狀態下操作即時通訊軟體的駕駛行為比較,受測者類型分類依據為使用手機成癮量表(smartphone addiction scale, SAS)。在李克特6點尺度,33個問項中總得分為122分以上為手機成癮者;總得分為92分以下為非手機成癮者。本實驗設計4項即時通訊軟體使用狀態,分別為:閱讀訊息、聆聽訊息、回覆訊息及不做任何反應。閱讀訊息工作為受測者在駕駛的過程中將從智慧型手機收到一則訊息,收到訊息時後須立刻複誦訊息;聆聽訊息工作為受測者在駕駛的過程中會從智慧型手機收到一則語音訊息,當聆聽完訊息後,須立刻複誦訊息;回覆訊息工作為受測者在駕駛的過程中會接收到一則文字訊息,接收後須立刻進行打字回覆;不做反應工作為受測者接收到訊息後,不能查看訊息內容,觀察頻繁出現即時通訊軟體的提示音效時,是否會對於駕駛績效產生影響。
從駕駛績效中得知,兩族群在縱向速度變異數及平均車道位置的表現上具有顯著差異。手機提示音效會影響兩族群的心理負荷,同時在行進過程中操作訊息時,手機成癮者的心理負荷也會明顯高於非手機成癮者。由此可知,手機成癮者較容易有不安、焦躁的情緒及易注意力不集中,這將會造成駕駛者以及用路人的危害。在4項工作設計中,回覆訊息工作不論是在縱向速度、縱向速度變異數、橫向加速度變異數及車道位置變異數的表現上都顯著比其他工作差,其駕駛者的心裡負荷程度也為最高。

The study used the driving simulator to compare cellphone-addicted and non-cellphone-addicted drivers’ driving behaviors under different instant message delivering conditions. The classification of the subjects in the study base on the smartphone addiction scale (SAS). According to the 6-point Likert scale, those who score over 122 are classified as cellphone-addicted users; on the other hand, those who score under 92 are classified as non-cellphone-addicted users. Four experimental conditions are designed in the study to observe whether the sound effects of the instant message apps cause an impact on drivers’ driving behavior, which are respectively reading messages, listening messages, replying messages, and doing no reaction. Reading messages refers to the action when drivers read out the text message immediately after they receive it in their cellphone; listening messages refers to the action when drivers immediately read out what they heard from the voice message; replying messages refers to the action when drivers need to text back a message; and doing no reaction refers to when drivers don’t look at the messages sent to them after receiving them.
From the driving performance, it is shown that the two groups perform significantly different in the variance of longitudinal velocity and the average of lateral lane position. The sound effects of notifications from the mobile phone will affect the mental workload of the two groups; at the meantime, in the process of manipulating messages, the mental workload of cellphone-addicted users is significantly higher than non- cellphone-addicted users. Consequently, the driver's anxiety and scatterbrain will cause risk to both the driver and the pedestrians.
In the four working designs, it is found that the longitudinal velocity, the variance of longitudinal velocity, lateral acceleration, and lateral lane position all perform worse than other working designs. Moreover, the driver's mental workload is also shown higher.

摘要 i
ABSTRACT ii
目錄 iv
表目錄 vii
圖目錄 xi
第一章 緒論 1
1.1 研究背景及動機 1
1.2研究目的 2
1.3觀念性架構與研究流程 4
第二章 文獻探討 6
2.1手機成癮 6
2.1.1手機成癮定義及現況 6
2.1.2手機成癮者表現 7
2.2行動即時通訊 8
2.3分心駕駛 9
2.3.1 行進間使用手機造成分心 9
2.3.2行進間傳送文字造成分心 11
第三章 研究方法 13
3.1受測者 13
3.2實驗設備及軟體 13
3.3受測者工作 17
3.4實驗劇本描述 18
3.5實驗設計 18
3.6實驗程序 19
3.7資料收集 20
第四章 結果 22
4.1受測者基本資料 22
4.2駕駛行為 23
4.2.1 完成時間 23
4.2.2平均縱向速度 25
4.2.3縱向速度變異數 28
4.2.4平均縱向加速度 31
4.2.5橫向加速度變異數 32
4.2.6平均車道位置 34
4.2.7車道位置變異數 36
4.2.8分割注意力工作 38
4.2.9碰撞及跨越中線次數 41
4.3心理負荷問卷分析 42
4.3.1心理指標平均得分 42
4.3.2生理指標平均得分 44
4.3.3時態指標平均得分 46
4.3.4績效指標平均得分 48
4.3.5努力指標平均得分 50
4.3.6挫折指標平均得分 52
4.4風險知覺評量問卷 55
第五章 討論與結論 75
5.1不同工作項目與駕駛行為的差異 75
5.2心理負荷程度感受差異 76
5.3風險知覺感受程度差異 77
5.4結論 78
參考文獻 79
附錄一 實驗同意書 84
附錄二 手機成癮量表 86
附錄三 心理負荷量表 88
附錄四 風險知覺測驗調查問卷 92
附錄五 訊息題庫 93

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