依據資源保存理論，員工感受到壓力時會失去資源，獲得資源時會增加收入。本研究以使用心理資本為目標，探討心理資本在資源保存理論中扮演何種角色，以及如何影響員工失去資源的效果，並以消防人員為研究對象，針對新北市板橋、中和及永和區的消防人員發放問卷調查，共收集291份資料，試圖解釋消防人員受到工作壓力與情緒勒索時引發的負面效果，以及心理資本居中的調節效果。研究結果顯示，心理資本確實對工作壓力與情緒勒索引發的職業倦怠有正向的影響。本文最後除了說明結論與討論外，也針對研究限制與未來研究提出點建議。

Base on the theory of Conservation of Resources, people will lost resource when feeling stress, and will obtain something for increasing resource. This study discusses what role the psychological capital plays in the theory of Conservation of Resources and makes what effects to people when losing resource. This study collects about 291 data from Firefighters working in Banqiao, Zhonghe and Yonghe Dist., New Taipei City. This study tries to figure out the Job Stress and Blackmail makes what effects to firefighters, and what effect the psychological capital does to Jobs Stress and Blackmail. Results showed that psychological capital has positive effect to burnout that Job Stress and Blackmail brings to .Finally, research limitations and suggestions for future research are also discussed.

第一章 緒論....................5
第一節 研究背景與動機...........5
第二節 研究目的................9

第二章 文獻探討與假設............11
第一節 工作壓力與情緒勒索.........11
第二節 職業倦怠與離職意圖.........13
第三節 資源保存理論與心理資本.....14
第四節 假設推倒..................16

第三章 研究方法..................25
第一節 樣本來源與施測程序.........25
第二節 研究工具..................26
第三節 控制變數..................28
第四節 資料分析方式...............30

第四章 研究結果...................33
第一節 信度分析..................33
第二節 效度分析..................33
第三節 相關分析..................34
第四節 中介分析..................36
第五節 調節式中介分析.............37

第五章 結論與建議.................44
第一節 研究與討論.................44
第二節 理論意涵...................46
第三節 管理意涵...................47
第四節 研究限制...................49
第五節 後續研究與建議..............50

參考文獻..........................52
附錄..............................63

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