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研究生:胡正恪
研究生(外文):Janq-Keh Hwu
論文名稱:飛機高階維護工作流程之規劃與管控─以A公司為例
指導教授:何應欽何應欽引用關係
學位類別:碩士
校院名稱:國立中央大學
系所名稱:高階主管企管碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2018
畢業學年度:106
語文別:中文
論文頁數:62
中文關鍵詞:飛機維修高階維修維修流程
外文關鍵詞:Aircraft MaintenanceHeavy MaintenanceMaintenance Process
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隨著航空運輸業的發展,廉價航空的加入,飛機架數的成長十分迅速,飛機需要定期停機執行高階維護。高階維護除了地停時間長,無法有營業收入,執行維護所需的廠房設施與工具裝備,也是巨額的投資,所以部分航空公司,特別是廉價航空,其高階維護主要是委外執行,而使的飛機維修市場的競爭加劇。在飛機的高階維修市場,新的飛機維修廠接續成立,而傳統航空公司的維修部門除了維修自己公司的飛機,也試圖爭取其他航空公司的高階維護業務,以增加營收和獲利,所以在組織、人力和流程的運用上要發揮效益,才能調配出更的空間去承接新的維修業務。本研究是以個案公司修護部門的運作模式進行分析,為了提升效率的前提下,在組織架構方面,比較兩種不同型態的運作模式,一是以功能為導向的矩陣模式,另一種是以任務導向的專案模式,藉由分析結果,專案模式的組織運作模式,可減少因專業單位與管制單位的作業干擾;在流程方面,以關鍵鍵專案管理(CCPM)的觀念和方法,減少工作流程的浪費。最後以實例驗證本研究提出的方法,在個案公司的運作環境下,可減少約10%的工時,達到提升效的目標。
With the development of the air transport industry and the introduction of low-cost carriers, the number of airlines has being growing rapidly. Based on the safety concerns and compliance of regulations, aircraft have to perform heavy maintenance periodically. When aircraft was taken out from services, it cost a lot to operators (airlines). If operator plans to do heavy maintenance by himself, the costs of investments of plant facilities, tools, and equipment are significant. Therefore, for some airlines and for the low-cost carriers, they outsources the heavy maintenance activities to other airlines’ maintenance departments or MROs (Maintenance, Repair, Overhaul organizations). The competition in the aircraft maintenance market is tough. To shorten the duration of heavy maintenance for improving the aircraft turnaround time will be the most important advantage in the market. This study is to analyze the operation practices of the maintenance department of the case company, including organizational structure, resources, and operational processes. In order to improve the efficiency, this paper compared two different types of organizational structures. One is a function-oriented organization, and the other is a project-oriented one. After analyzing, the results demonstrate that the project-oriented is more efficient than function-oriented structure. It reduces the useless waiting man-hours. As for the operational processes, the case company has being trying to introduce the critical chain project management (CCPM) concept to improve the progress of heavy maintenance project and release the suffers of uncertainty. Finally, taking an example to verify the analysis results and proposed methods by this study. Under the operating environment of a case company, it can reduce man-hours by around 10% and achieve the goal of improving efficiency.
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機 3
1.3 研究目的 4
1.4 研究範圍 4
1.5 論文架構 4
第二章 文獻探討 7
2.1 飛機維護計畫 7
2.2 飛機維修工作現場規劃與管控 11
2.3 不確定因素對維修計畫的影響 19
第三章 個案公司介紹 22
3.1 個案公司簡介 22
3.2 主要維護項目 24
3.3 飛機排程與管控的組織分工 26
3.4 飛機維護排程與管控系統 27
3.5 未來挑戰 30
第四章 個案分析與探討 31
4.1 個案公司問題描述 31
4.2 問題分析 32
4.3 改善方案 38
第五章 結論與建議 49
5.1 研究結論 49
5.2 對個案公司的建議 51
5.3 後續研究的建議 52
參考資料 53
1. Airbus. (2017), Airbus A330 Maintenance Planning Document. Airbus.
2. Ayeni, P. (2015). Enhancing competitive advantage through successful lean realisation within the Aviation Maintenance Repair and Overhaul (MRO) industry. School of Aerospace, Transport and Manufacturing, Cranfield University.
3. Boeing. (2017), 747-400 Maintenance Planning Document, D621U400, Boeing.
4. Capgemini. (2009), Maintenance Repair and Overhaul (MRO), Optimized MRO…Becoming A Reality, Capgemini Consulting.
5. Chang, H. M., & Abdullah, K. O. R. A. (2014). The Operation Management Model of Aircraft Maintenance, Repair and Overhaul (MRO) Business. International Journal of Trends in Economics Management & Technology (IJTEMT), 3(3).
6. Dijkstra, M. C., Kroon, L. G., Salomon, M., Van Nunen, J. A., & Van Wassenhove, L. N. (1994). Planning The Size And Organization of KLM's Aircraft Maintenance Personnel. Interfaces, 24(6), 47-58.
7. Dinis, D., & Barbosa-Póvoa, A. P. (2015). On the Optimization of Aircraft Maintenance Management. In Operations Research and Big Data (pp. 49-57). Springer, Cham.
8. EASA. (2003), Aircraft Line Maintenance, UG.CAO.00134-001, EASA.
9. EASA. (2014), Annex II (Part-145) Approved Maintenance Organisations, Commission Regulation (EU) No 1321/2014, EASA.
10. Huiskonen, J. (2001). Maintenance spare parts logistics: Special characteristics and strategic choices. International journal of production economics, 71(1-3), 125-133.
11. IATA. (1995), Handbook of Production Planning and Control, IATA.
12. Kinnison, H. A., & Siddiqui, T. (2012). Aviation Maintenance Management. McGraw-Hill, New York.
13. Kulkarni, A., Yadav, D. K., & Nikraz, H. (2017). Aircraft Maintenance Checks Using Critical Chain Project Path. Aircraft Engineering and Aerospace Technology, 89(6), 879-892.
14. Lufthansa Technik. (2013), The Maintenance Factory, Connection, Lufthansa Technik AG.
15. Paoletti, B., Profili, M. L., & Calí, I. (2003). Overhaul-Tasks Scheduling Model: A Structured Approach for Solving Combinatorial Problems on Aircraft Maintenance Events. In Operations Research in Space and Air (pp. 279-303). Springer, Boston, MA.
16. PMI. (2013), A Guide To The Project Management Body Of Knowledge, Fifth Edition, Project Management Institute, Inc., Pennsylvania.
17. Rad, T., Shanmugarajan, N., & Wahab, M. I. M. (2011, June). Classification of critical spares for aircraft maintenance. In Service Systems and Service Management (ICSSSM), 2011 8th International Conference on (pp. 1-6). IEEE.
18. Richard Brown. (2017), Asia-Pacific 10-Year Market Analyses, presented at MRO Asia-Pacific Exhibition in Singapore
19. SAE. (2016), Aerospace Standard, AS9110 - Quality Management Systems – Requirements for Aviation Maintenance Organizations, SAE International.
20. Samaranayake, P., & Kiridena, S. (2012). Aircraft maintenance planning and scheduling: an integrated framework. Journal of Quality in Maintenance Engineering, 18(4), 432-453.
21. Sridhar K. (2017), Seminar of Airplane Maintenance Production Planning and Control, Boeing.
22. Van den Bergh, J., De Bruecker, P., Beliën, J., & Peeters, J. (2013). Aircraft Maintenance Operations: State Of The Art. Hubrussel Research Paper November 2013.
23. Vieira, D. R., & Loures, P. L. (2016). Maintenance, Repair and Overhaul (MRO) Fundamentals and Strategies: An Aeronautical Industry Overview. International Journal of Computer Applications, 135(12).
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