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研究生:沈翊芯
研究生(外文):Yi-Hsin Shen
論文名稱:從道德疏離的角度探討員工資訊安全政策違反意圖
論文名稱(外文):A Study of Employees’ Information Security Policy Violation Intention: A Moral Disengagement Perspective
指導教授:邱兆民邱兆民引用關係
指導教授(外文):Chiu Chao-Min
學位類別:碩士
校院名稱:國立中山大學
系所名稱:資訊管理學系研究所
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2018
畢業學年度:106
語文別:中文
論文頁數:64
中文關鍵詞:社會支持道德疏離資訊安全政策違反意圖組織認同
外文關鍵詞:Information Security Policies Violation IntentionSocial SupportJob EngagementOrganizational Identification
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對現代社會來說,網路已成為人們生活中不可或缺的存在。隨著網路的興起, 資訊安全也成為了企業最重要的課題之一。企業大多認為良好的資訊安全防護設施 及良好的資訊安全政策就可以完善的避免因員工疏失而使企業遭受資訊安全事件導 致大量損失的情況發生,但研究證實雖然大眾的資安意識都增強許多,遭受資安事 件的頻率及其造成的損失金額卻是年年大幅上升,並且過多的資安政策只是讓企業 員工覺得繁瑣麻煩、產生道德疏離感,加強了其違反資安政策的意圖。本研究整理 出數種影響員工對於資安政策違反意圖的因素,探討其對於道德疏離的影響,及了 解員工的資安政策違反意圖。
本研究使用線上問卷,回收 226 份有效樣本,透過統計分析證實本研究量表 具有足夠信效度。研究結果顯示,組織認同與社會支持對員工的道德疏離感會有負 向影響,道德疏離對於員工違反資安政策的意圖會有正向影響。工作投入對於資安 政策違反意圖的影響並不顯著。最後根據研究結果提出理論與實務面的貢獻,期望 對未來相關領域的研究有所幫助。
For modern society, the Internet has become an indispensable part of our lives. In this situation, information security has also become one of the most important issues for enterprise. Most enterprise believe that information security protection facilities and information security policies is comprehensive enough to protect them from information security incidents and a huge number of waste which caused by careless employees. However some research confirms that although the public’s security awareness enhanced a lot, the frequency of security incidents and the amount of losses still risen per year, and excessive security policies only caused employees to feel tedious and inconvenient, become moral disengagement, then won’t willing to follow the information security policies. This study sort out several factors that affect employees’ information security policies violation intention, discuss their impact on moral disengagement, and knowing employees’ violation intention.
In this study, 226 valid samples were collected using the online survey. The results showed that organizational identification and social support have a negative impact on employees’ moral disengagement, and moral disengagement had a significant and positive effect on employees’ information security policies violation intention. The impact of job engagement on violation intention is not significant. Finally, we expect that this research can help other researchers focus on the relevant fields.
論文審定書 i
論文公開授權書 ii
摘要 iii
Abstract iv
目錄 v
表次 vii
圖次 viii

第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究問題與目的 2
第三節 研究流程 3
第二章 文獻探討 5
第一節 資訊安全議題 5
第二節 道德疏離(Moral Disengagement) 6
第三節 組織認同(Organizational Identification) 9
第四節 社會支持(Social Support) 10
第五節 工作投入(Job Engagement) 11
第三章 研究方法 13
第一節 研究模型 13
第二節 研究假說 13
一、組織認同與道德疏離 13
二、社會支持與道德疏離 14
三、工作投入與資安政策違反意圖 14
四、道德疏離與資安政策違反意圖 14
五、其他控制變數 15
第三節 操作型定義 15
第四節 研究設計 17
一、研究對象 17
二、實驗及問卷設計 17
三、資料搜集 24
第四章 資料分析 25
第一節 樣本基本資料分析 25
第二節 衡量模型 26
一、信度分析(Reliability) 27
二、收斂效度(Convergent Validity) 28
三、區別效度(Discriminant Validity) 31
四、共線性(Multicollinearity)檢定 32
五、共同方法偏誤(Common Method Bias) 33
第三節 結構模型與假說驗證 37
第五章 結論 39
第一節 研究結果與討論 39
一、組織認同與道德疏離 39
二、社會支持與道德疏離 39
三、道德疏離與資安政策違反意圖 40
四、工作投入與資安政策違反意圖 40
五、控制變數 40
第二節 理論與實務意涵 41
一、理論面 41
二、實務面 41
第三節 研究限制 42
第四節 未來建議 42
參考文獻 43
附錄:本研究問卷 50

表次
【表 2- 1】道德疏離 8
【表 3- 1】各變數操作型定義 16
【表 3- 2】組織認同問項 18
【表 3- 3】社會支持問項 19
【表 3- 4】工作投入問項 19
【表 3- 5】道德疏離之重新詮釋問項 20
【表 3- 6】道德疏離之模糊或扭曲後果問項 21
【表 3- 7】道德疏離之貶低目標問項 22
【表 3- 8】資安政策違反意圖問項 22
【表 3- 9】對來源的信任問項 23
【表 3- 10】資安意識問項 23
【表 4- 1】 有效樣本之基本資料統計 26
【表 4- 2】 各構念的合成信度、AVE值、平均值、標準差 29
【表 4- 3】 PLS驗證性因素分析與交叉負荷矩陣 30
【表 4- 4】 平均變異萃取量平方根值與各構念間的相關係數表 31
【表 4- 5】 共線性(Multicollinearity)檢定 32
【表 4- 6】 共同方法偏誤─Harman 單因子檢定 34
【表 4- 7】共同方法偏誤—潛在方法因素檢定 36
【表 4- 8】假說驗證結果 38

圖次
【圖 1- 1】網路犯罪造成全球企業平均損失 1
【圖 1- 2】研究流程 4
【圖 3- 1】研究架構 13
【圖 4- 1】研究模型之 SEM 分析結果 38
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