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研究生:林軒毅
研究生(外文):Hsuan- Yi Lin
論文名稱:公部門導入企業流程管理系統評估準則之建置─應用層級分析法
論文名稱(外文):Building evaluation criteria of implementation of the BPMS to Public Sector: The Application of Analytic Hierarchy Process
指導教授:王貞淑王貞淑引用關係
指導教授(外文):Chen-Shu Wang
口試委員:賴正育丁一賢
口試委員(外文):Cheng-Yu LaiI-Hsien Ting
口試日期:2018-07-01
學位類別:碩士
校院名稱:國立臺北科技大學
系所名稱:資訊與財金管理系
學門:商業及管理學門
學類:財務金融學類
論文種類:學術論文
論文出版年:2018
畢業學年度:106
語文別:中文
論文頁數:78
中文關鍵詞:層級分析法資訊系統公部門企業流程管理系統
外文關鍵詞:Analytic Hierarchy Processinformation systempublic sectorsBusiness Process Management System
相關次數:
  • 被引用被引用:1
  • 點閱點閱:375
  • 評分評分:
  • 下載下載:124
  • 收藏至我的研究室書目清單書目收藏:0
企業流程管理系統(Business Process Management System)在研究組織、企業界已推行多年,強調從組織策略營運面定位,乃至整合業務流程,並以資訊科技為輔。近年來,公部門強調服務導向,首要加強行政作業效率、效能,以及因應快速變動。因此,企業流程管理日漸應用到公部門。因官僚體系(Bureaucracy)制度、組織文化異同,公部門導入企業流程管理系統需考量不同因素,且對龐大的資源該如何投注、分配在重點項目進行選擇,本研究欲以層級分析法(Analytic Hierarchy Process, AHP)探討公部門導入BPMS之因素,得出的結果期望可提供日後導入資訊系統之參考、資源配置所用。
Business Process Management System (BPMS) has been promoted for years in research organizations and enterprises in the world, which stressed positioning strategy of organization’s operation, as to integrate business processes along with information technology. In recent years, public sectors focused service orientation and put administrative efficiency and effectiveness in first to respond rapid change situation, so Business Process Management (BPM) has been applied in public sectors gradually. However, the similarities and differences in Bureaucracy and organizational culture, Business Process Management System implemented into public sectors have to take different variables into account, moreover, it’s necessary to decide the key projects and the way to allocate huge resources. The thesis will discuss the factors that public sectors implement Business Process Management System by Analytic Hierarchy Process (AHP), the results can provide reference for information system implementation and resources allocation in the future.
摘要 I
ABSTRACT II
誌謝 IV
目錄 VI
圖目錄 VIII
表目錄 IX
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的 3
1.3 研究限制 4
1.4 研究流程 4
第二章 文獻回顧 7
2.1 企業流程管理 7
2.2 企業流程系統 11
2.3 企業流程系統在國內外的應用 19
2.4 企業流程系統(BPMS)議題於AHP研究法應用 24
第三章 研究架構與方法 26
3.1 研究架構 26
3.2 多準則決策評估 26
第四章 問卷設計與結果分析 36
4.1 問卷設計 36
4.2 問卷對象 37
4.3 問卷分析 39
第五章 個案觀察 46
5.1 訪談對象簡介 46
5.2 BPMS導入過程 47
5.3 個案調查之結果與AHP問卷結果分析 50
第六章 結論與建議 54
6.1 結論 54
6.2 研究貢獻 59
6.3 未來研究展望 60
參考文獻 62
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