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研究生:林國松
研究生(外文):Kuo-Sung Lin
論文名稱:採用BYOD對組織變革的影響:以臺灣保險公司為例
論文名稱(外文):The influence of BYOD adoption on organization transformation: A case of insurance company in Taiwan
指導教授:林耀欽林耀欽引用關係
指導教授(外文):Yao-Chin Lin
口試委員:黃深勲梁榮輝江啟先陳俊良劉俞志
口試委員(外文):Shen-Shiun HuangJung-Hui LiangChih-Sian ChiangChun-Liang ChenYu-Chih Liu
口試日期:106-11-01
學位類別:博士
校院名稱:元智大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2017
畢業學年度:106
語文別:中文
論文頁數:97
中文關鍵詞:BYOD組織變革個案研究
外文關鍵詞:BYODOrganization transformationCase study
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過去許多IT促進組織變革的研究中,大多數討論組織設備的驅動對於組織變革所造成的影響,並未探討到個人設備的驅動。本研究以個人設備驅動力的視野探討自帶設備(Bring Your Own Device;BYOD)現象對於組織變革的影響過程。並以個案的方式進行,藉由臺灣某知名壽險公司使用BYOD進行組織變革的真實案例為研究場域。
研究顯示,組織從IT導入到BYOD發展的策略形成可分為限制、基本、增強與進階等四個階段,並且發展出禁止、限制、信任、接受等相對應策略。組織成員因為受到個人認知行為、利益與知識的關係,進而影響組織對於新科技的採用。在組織背景、科技背景與環境背景影響之下,以及採行策略的形成,普遍認為BYOD能夠促進工作效率、獲得高階主管的支持與增進溝通等優勢。再者,組織成員透過個人裝置(Device)結合網際網路、雲端技術與大數據分析,使得資料(Data)被大量且有效使用,而這樣的轉變,將資訊由「拉」的作業模式,轉變成「推與拉」的傳遞模式。
Previous studies of information technology (IT) - enabled organizational transformation focused mainly on the effects of an organization’s devices on organizational change instead of the effects of personal devices. This study examined how the Bring Your Own Device (BYOD) phenomenon influences the process of organizational transformation by using a case study of a well-known life insurance company in Taiwan.
The research shows that the development of BYOD adoption can be divided into four phases: limited, basic, enhanced and advanced, and corresponding strategies such as prohibit, limited, trust and accepted. The employee acceptance behavior of new technologies is affected by their personal cognitive behavior, interests, and knowledge. Under the influence of the factors related to Technology, Organization, and Environment, adopting BYOD can promote work efficiency, gain the support of senior executives and enhance communication. Furthermore, employees have made extensive and effective use of data through personal devices in combination with the Internet, cloud technologies and big data analysis. The information is transformed from a "pull" mode of operation into a "push and pull" mode Delivery mode.
書名頁..................................................i
論文口試委員審定書......................................ii
授權書.................................................iv
中文摘要................................................v
英文摘要...............................................vi
誌謝..................................................vii
目錄.................................................viii
表目錄..................................................x
圖目錄................................................xii
第一章 緒論.............................................1
第一節 研究背景與動機..................................1
第二節 研究目的與問題..................................4
第二章 文獻探討..........................................9
第一節 自帶設備........................................9
第二節 科技組織環境架構................................15
第三節 組織變革.......................................21
第三章 研究設計.........................................31
第一節 研究設計.......................................31
第二節 研究架構.......................................41
第四章 分析與發現.......................................45
第一節 研究發現---BYOD對組織成員作業方式的影響關係.......45
第二節 研究發現---BYOD採行策略與組織變革的影響..........52
第三節 量化分析發現....................................62
第四節 分析與發現彙整..................................76
第五章 結論與建議........................................78
第一節 研究結論........................................78
第二節 研究建議........................................80
第三節 研究貢獻........................................81
第四節 研究限制........................................82
參考文獻................................................83
附錄....................................................94
研究問卷................................................94
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