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研究生:吳成惠
研究生(外文):WU, CHENG-HUEI
論文名稱:醫護人員一般自我效能對知覺組織支持與組織承諾的影響-以情緒智力為干擾變數
論文名稱(外文):The Effect of Medical Personnel’s General Self-Efficacy on Perceived Organizational Support and Organizational Commitment – Using Emotional Intelligence as Moderator
指導教授:黃文柔黃文柔引用關係
指導教授(外文):HUANG,WEN-ROU
口試委員:吳朝欽李瑞敏
口試委員(外文):WU,CHAO-QINLI,JUI-MIN
口試日期:2019-06-13
學位類別:碩士
校院名稱:逢甲大學
系所名稱:企業管理學系
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2019
畢業學年度:107
語文別:中文
論文頁數:96
中文關鍵詞:一般自我效能知覺組織支持組織承諾情緒智力
外文關鍵詞:General Self-EfficacyPerceived Organizational SupportOrganizational CommitmentEmotional Intelligence
相關次數:
  • 被引用被引用:2
  • 點閱點閱:159
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  • 下載下載:0
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近年來人口結構快速改變,老年人口比例逐年增加,導致醫療需求大幅增加且又面臨醫護人員短缺及工作負荷量過大的情形。所以,如何維持醫護人員的信心,使他們能夠去面對與解決工作上艱鉅的任務,以及組織是否關心員工的情況並能處理人口老化產生之問題是值得注意的。因此本研究主要探討醫護人員一般自我效能、知覺組織支持與組織承諾之間之關係。本研究以台灣北部、中部及南部的醫護人員為研究對象,總共發放230份問卷,取得有效問卷224份,回收問卷後以SPSS統計分析方式,透過敘述性統計、相關分析和迴歸分析方式,將各個構面之研究變項做統計,以探討研究結果。
研究結果發現,一般自我效能對知覺組織支持有正向顯著影響;知覺組織支持對組織承諾有正向顯著影響;一般自我效能對組織承諾有正向顯著影響。但情緒智力對一般自我效能、知覺組織支持與組織承諾之間之干擾效果皆不顯著。
In recent years, the population structure has changed rapidly and the aging population has increased steadily. This leads to increasing demand of the medical treatment and an issue regarding shortage of the medical personnel and heavier workload for each medical personnel. Therefore, how to maintain medical personnel’s confidence to face and handle the daunting tasks for the organization and whether the organization is concerned about the situation of their employees is crucial to respond to the increasing aging population. Therefore, this study mainly explores the relation-ship among general self-efficacy, perceived organizational support and organizational commitment of medical personnel. A total of 230 questionnaires were distributed to the medical personnel in the north, central and southern regions of Taiwan to collect data and 224 valid questionnaires were received for data analysis. The statistical analyses such as descriptive statistics analysis, correlation analysis, linear regression were carried out by using SPSS.
The results showed that general self-efficacy has significant positive influence on perceived organizational support. Both general self-efficacy and perceived organ izational support have significant positive influence on organizational commitment. However, emotional intelligence had no significant effect on general self-efficacy, perceived organizational support and organizational commitment.

致謝 I
摘要 II
ABSTRACT III
第一章 緒論 1
1.1 研究背景 1
1.2 研究動機與目的 2
1.3 研究問題 4
1.4 研究重要性 4
1.5 研究限制 5
1.6 名詞解釋 5
1.7 研究流程 7
第二章 文獻探討 8
2.1 自我效能 8
2.2 知覺組織支持 10
2.2 組織承諾 12
2.3 情緒智力 16
2.5 變數間之關係 22
第三章 研究方法 24
3.1 研究設計 24
3.2 研究對象與抽樣方法 24
3.3 研究架構 25
3.4 研究假設 26
3.5 研究工具 26
3.6 資料分析方法 31
3.7 前測結果 33
第四章 研究分析與討論 45
4.1 敘述性統計分析 45
4.2 因素分析 47
4.3 信度分析 52
4.4 相關分析 52
4.5 迴歸分析 56
4.6 干擾效果 62
4.7 研究假設驗證 68
第五章 結論與建議 69
5.1 結論 69
5.2 討論 70
5.3 建議 71
參考文獻 72
附錄一、研究問卷量表 81

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