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研究生:陳家羚
研究生(外文):CHEN, CHIA-LING
論文名稱:公共運輸之旅客舒適度指標建立-以臺中市市區公車評估為例
論文名稱(外文):Establishment of Passenger Comfort Indicators on Public Transportation - A Case Study of Taichung City Bus
指導教授:葉昭甫葉昭甫引用關係
指導教授(外文):YEH, CHAO-FU
口試委員:李明聰蘇昭銘葉昭甫
口試委員(外文):LEE, MING-TSUNGSU, JAU-MINGYEH, CHAO-FU
口試日期:2019-06-27
學位類別:碩士
校院名稱:逢甲大學
系所名稱:運輸與物流學系
學門:運輸服務學門
學類:運輸管理學類
論文種類:學術論文
論文出版年:2019
畢業學年度:107
語文別:中文
論文頁數:79
中文關鍵詞:公共運輸舒適度衡量指標擁擠度
外文關鍵詞:Public TransportationComfort IndicatorsCrowding
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近年政府逐漸重視公共運輸系統的發展,為改善私人運具造成之外部成本,致力於提升公共運輸系統的使用率,但相較私人運具的及門式服務,使用公共運輸工具之旅行時間更難有競爭力,故欲提升旅客使用公共運輸系統之意願,除了需提高公共運輸系統之便利性外,提升搭乘舒適度也顯著的影響乘客搭乘意願。
目前鮮少有研究針對基於公共運輸擁擠程度等情形,探討公共運輸之旅客舒適度感知時間成本,在車內是否存在差異進行分析,對舒適度設定相關衡量指標。有鑒於此,為掌握公共運輸舒適度資訊,本研究考量旅客舒適度之感知時間成本,將舒適度透過時間價值進行量化,並建立一套能對公共運輸旅客舒適度進行評級的模式,透過提升公共運輸服務品質,使更多旅運者願意選擇大眾運輸工具作為其出行運具。

In recent years, the government has gradually paid attention to the development of public transport systems. In order to improve the external costs caused by private transport, it is committed to improving the utilization rate of public transport systems. However, travel time using public transport is more time-consuming than using private transport. In order to enhance the passengers' willingness to use the public transportation system, in addition to improving the convenience of the public transportation system, improving passenger comfort also significantly affects passengers' willingness to choose public transportation.
At present, there are few studies on the degree of passenger comfort perception time in public transportation based on the situation of public transportation congestion, whether there is any difference in the car, and the relevant measures for comfort setting. In view of this, in order to grasp the public transport comfort information, this study considers the passenger comfort time cost, measures the comfort, and establishes a model that can rate the comfort of public transport passengers, by improving the quality of public transport services. Make public transport more attractive as travellers' mode choice.

目 錄
第一章 緒論 1
1.1 研究動機及背景 1
1.2 研究目的 2
1.3 研究限制 4
1.4 研究範圍 5
1.5 研究流程 6
第二章 文獻回顧 8
2.1 公共運輸系統舒適度定義 8
2.2 影響舒適度的因子 9
2.2.1 車內擁擠度 10
2.2.2 車內時間 14
2.3 量化旅行時間 15
2.4 小結 20
第三章 指標建構 21
3.1 研究架構 21
3.2資料前處理 23
3.2.1臺中市電子票證現況 23
3.2.2公車電子票證資料 26
3.3區間承載人數估算與驗證 31
3.4旅客舒適度指標建立 43
3.5區間擁擠成本估算與舒適度評級 47
第四章 實證結果與分析 49
4.1 公車電子票證資料分析與探討 49
4.2 區間承載人數推估 53
4.3旅客舒適度指標計算與分析 58
4.4綜合討論與分析 64
第五章 結論與建議 65
5.1結論 65
5.2建議 67
參考文獻 69
附錄 73

一、中文文獻
吳汎榆(2017)。考量舒適度之公共運輸旅次規劃問題之研究。未出版之碩士論文,交通大學運輸與物流管理學系碩士班,新竹市。
吳炫儒(2007)。捷運乘客舒適度調查分析以台北高運量板南-土城線為例。未出版之碩士論文,中央大學土木工程學系碩士在職專班,桃園市。
呂奇樺(2017)。運用電子票證資料建立乘客旅次迄點推估之研究。未出版之碩士論文,逢甲大學運輸科技與管理學系碩士班,台中市。
周義華、張國揚(1979)。公車網路班次分派與車輛配置之研究。運輸計畫季刊,18(2),223-254。
林榮洲、江勝民(2011)。無障礙的大眾運輸工具-低地板大客車。車輛研測資訊,81,2-7。
南敬林(2005)。旅客旅行舒適度的需求分析。鐵路運輸與經濟,27(6),79 -81。
黃怡靜(2005)。公車路線最佳車型組合與車隊規模。未出版之碩士論文,臺灣大學土木工程學研究所,台北市。
葉奕新 (2017)。臺北捷運系統之人潮移動分析。中國統計學報,55(2), 69-95。
鄭又豪(2017)。運用旅客舒適度建構公車最佳營運方案。未出版之碩士論文,逢甲大學運輸科技與管理學系碩士在職專班,台中市。
二、英文文獻
Board T. R. (2013). Transit Capacity and Quality of Service Manual (TCQSM) 3rd, Chapter 4 Quality of Service, Report 165, TCRP, Transportation Research Board.
Brundell-Freij, Karin. (2006). User benefits and time in road investment and maintenance: The role of speed choice and driving comfort. Transportation Research Board Annual Meeting.
Cohan, Harry, and Frank Southworth. (1999). On the measurement and valuation of travel time variability due to incidents on freeways. Journal of Transportation and Statistics, 123-131.
Daganzo CF. (2010). Public transportation systems: basic principles of system design. Institute of Transportation Studies, University of California at Berkeley, Operations Planning and Real-Time Control.
Dell’Olio L, Angel I, Patricia C . (2011). The quality of service desired by public transport users. Transport Policy, 18, 217-227.
Eboli L, Mazzulla G. (2009). A new customer satisfaction index for evaluating transit service quality, J Public Transport, 12 (3), 21-37.
Horowitz, Alan J., and Dennis J. Zlosel. (1981). Transfer penalties: Another look at transit riders’ reluctance to transfer. Transportation, 10 (3), 279-282.
Lai W, Chen C. (2011). Behavioral intentions of public transit passengers-the roles of service quality, perceived value, satisfaction and involvement. Transport Policy, 18 (3), 18-325.
Li, Yuen-wah. (2003). Evaluating the urban commute experience: A time perception approach. Journal of Public Transportation, 6 (4), 41-67.
Litman T. (2011). Valuing transit service quality improvements: Considering comfort and convenience in transport project evaluation, Victoria Transport Policy Institute.
Litman, Todd. (2006). Travel time. Transportation Cost and Benefit Analysis. Victoria Transport Policy Institute.
Mokhtarian, Patricia L. (2005). Transportation research - special issue: The positive utility of travel 39A (2-3).
Novaco, Raymond, and Cheryl Collier. (1994). Commuting stress, ridesharing, and gender: Analysis from the 1993 state of the commute study in Southern California, UCTC 208.
Pratt, Richard H. (1999). Traveler response to transportation system changes, interim handbook. TCRP Web Document 12, Transportation Research Board.
Pratt, Richard, and John Evans. (2004). Bus routing and coverage: Traveler response to transport system changes, Chapter 10. Report 95, TCRP, Transportation Research Board.
Small, Kenneth, et al. (1990). Valuation of travel-time savings and predictability in congested conditions for highway user-cost estimation. NCHRP 431, Transportation Research Board.
TCQSM (2013). Transit Capacity and Quality of Service Manual 3rd edition. Transit Cooperative Research Program. Transportation research board (TRB)
Vovsha P, Marcelo G SO, William D et al. (2014). Statistical analysis of transit user preferences including in-vehicle crowding and service reliability. TRB 2014 annual meeting
Waters, William. (1992). Value of time savings for the economic evaluation of highway investments in British Columbia. BC Ministry of Transportation.
Xianghao Shen., Shumin Feng., Zhenning Li., and Baoyu Hu. (2016). Analysis of bus passenger comfort perception based on passenger load factor and in‑vehicle time, SpringerPlus.
Zhang K., Zhou K., Zhang F. (2014). Evaluating bus transit performance of Chinese cities: developing an overall bus comfort model. Transport Res Part A, 69, 105-112.

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