臺灣博碩士論文加值系統

近年隨著資訊科技的快速發展與網路應用的多元普及，結合各項未來科技發展智慧城市已成為全世界許多現代化國家城市創新模式的主流，其主要目的是利用資訊治理的手段來達成追求國民高品質的生活的各項指標，除了採用有效的機制，創新應用資訊科技完成各類城市發展的使命，同時亦能平衡資訊化過程中的風險，確保實現國家現代化進程的策略目標。然而針對各項城市發展轉型中如何改善市民生活質量，如何優化城市管理和服務的實務研究並不多見，其實際運作模式內涵如何整合，並進一步評估管理方式是否有效達成目標是值得深入分析的重要課題。因此本研究遂嘗試利用一套智慧城市評估機制進行實務分析，研究方法先採用文獻分析法建立妥適評估指標，然後利用訪談調查參與系統使用者實務現況，最後則利用桃園市政府推出的智慧區里服務系統作為案例指標進行分析，藉由實際使用智慧區里服務系統產生之缺失及反饋意見，提供做為修正系統建議及參考。主要研究發現如下:
(1) 智慧城市推展對資訊治理決策之溝通性與協調性具有正向影響
(2) 智慧城市推展對資訊治理決策之資訊透明度與詮釋性具有正向影響
(3) 智慧區里之資訊交流整合對資訊治理與實務應用具有正向功能
(4) 智慧區里之公務訊息管理功能對民眾參與度及公共生活參與並無顯著與直
接影響關係
(5) 智慧區里服務於發展智慧城市整體管理功能具有正向影響
期望透過此資訊治理之管理手段，使政府可以迅速了解智慧城市推展中市民鄰里事務處理需求， 務實提升服務治理效能與效率，俾進一步實現智慧城市的願景。

In recent years, with the rapid development of information technology and the diversification of Internet applications, the combination of various future technologies and development of smart cities has become the mainstream of urban innovation models in many modern countries around the world. Its main purpose is to use information governance to enhance people’s living quality. In addition to adopting effective mechanisms, innovative indicators of high-quality life can fulfill the mission of urban development. Meanwhile, it reduces the risks of the informationize process and ensures the strategic goals of the national modernization process. However, there are only few studies about how to improve the quality of life of citizens and to optimize the management and service of urban management in the process of urban development and transformation. Therefore, it’s an important topic worthy of in-depth analysis: How to integrate the actual operation mode and further evaluate whether the management method is effective and achieve the goal. This study attempts to use a set of smart city assessment mechanisms for practical analysis. First, the research method uses the literature analysis method to establish appropriate evaluation indicators, and then investigate the actual situation of the users participating in the system by interviewing. Finally, the wisdom district launched by the Taoyuan Municipal Government is used. The service system is analyzed as a case indicator, and the suggestions and references for the correction system are provided by the actual use of the missing and feedback generated by the service system in the smart zone.
The main findings are as follows:
(1) The promotion of smart cities has a positive impact on the communication and coordination of information governance decisions.
(2) The promotion of smart cities has a positive impact on the transparency and interpretability of information governance decision-making
(3) Information exchange integration in the smart zone has a positive function for information governance and practical applications
(4) The official message management function in the smart zone has no significant impact and direct impact on public participation and public participation.
(5) The overall management function of serving smart cities in the smart zone has a positive impact.
It is hoped that through this information management method, the government can quickly understand the needs of the citizens' neighborhood transaction in the smart city development, pragmatically improve the efficiency and efficiency of service management, and further realize the vision of smart cities.

摘 要 i
ABSTRACT ii
誌 謝 iv
目 錄 v
表目錄 viii
圖目錄 ix
1. 緒論 1
1.1研究背景 1
1.2研究動機 2
1.3研究目的 2
1.4研究範圍 2
1.5研究限制 3
1.6研究流程 3
2.文獻探討 5
2.1資訊治理 5
2.2智慧城市 8
2.2.1智慧城市國外案例分析 15
2.2.2智慧區里系統 16
2.3文獻分析法 23
2.4 訪談法 24
3.研究方法 25
3.1研究架構 25
3.2文獻分析法 27
3.3深度訪談法 28
3.3.1 訪談對象 29
3.3.2 訪談過程 30
3.3.3 訪談大綱 31
4.案例分析 32
4.1 智慧區里系統執行案例說明 32
4.1.1公務訊息介紹 32
4.1.2里長通報介紹 37
4.1.3資訊查詢介紹 42
4.2智慧區里目前實施現況探討 43
4.2.1公務訊息閱讀人數比率 43
4.2.2通報現況探討 47
5.結論與建議 63
5.1 研究結論 63
5.2研究建議 64
參考文獻 66
附錄Ａ 桃園市政府智慧城市推動委員會設置要點 A-1
附錄Ｂ 桃園市政府智慧區里系統公務訊息發布作業要點 B-1
附錄Ｃ 桃園市政府及所屬機關處理人民陳情案件作業要點 C-1
附錄D 深度訪談內容紀錄表 編號：1 D-1
附錄E 深度訪談內容紀錄表 編號：2 E-1
附錄F 深度訪談內容紀錄表 編號：3 F-1
附錄G 深度訪談內容紀錄表 編號：4 G-1
附錄H 深度訪談內容紀錄表 編號：5 H-1
附錄I 深度訪談內容紀錄表 編號：6 I-1

一、中文部分
1.唐建榮,童隆俊,鄧賢峰等著(2011). 智慧南京城市發展新模式.南京師範大學出版社.
2.IBM（2017）. 智慧城市願景白皮書概觀. 資料擷取自
http://www-07.ibm.com/tw/dp-cs/smartercity/overview.html
3.台灣智慧城市產業聯盟（2016）. 台灣智慧城市產業聯盟智慧城市白皮書.資料擷取自http://smartcity.org.tw/white_paper.php
4.楊國樞,文崇一,吳聰賢等(1989). 社會及行為科學研究法.台北市：台灣東華.
5.宋剛,鄔倫(2012). 創新2.0視野下的智慧城市.《城市發展研究》.
6.駱小平(2010). 智慧城市的內涵論析,《城市管理與科技》,第6期.
7.周天穎,賴玉真,杜雅齡(2015). 國際智慧城市發展指標與評比機制,《國土及公共治理季刊》,第3卷,第2期 .
8.吳明機,春盛(2014). 有感幸福從智慧城巿開始,經濟部電子報,5月.
9.詹文男(2017). 從國際趨勢觀察智慧城市發展方向,經濟日報,A12版.
10.詹文男(2019). 城市治理善用資通訊優勢,經濟日報,A19版.
11.邱奕捷(2010) . 資訊科技治理對策略校準與組織績效之影響.碩士論文,國立中山大學,高雄市.
12.舒子軒(2013) . 臺灣排球企業聯賽的發展與展望.碩士論文,大仁科技大學,屏東縣.
13.張益誠(2017) . 資訊治理下內部控制評估機制之建構與實證.碩士論文,國立中正大學,嘉義縣.
14.陳楊享（2015）. 智慧城市之探索性研究.碩士論文,國立雲林科技大學,雲林縣.
15.吳濬志（2016）. 以學術引用文獻的主路徑分析探討資訊治理發展趨勢,銘傳大學資訊管理學系碩士在職專班碩士論文.
16.林宏叡 (2014) . 以資訊科技打造智慧城市發展策略之研究- 以新竹市為例.碩士論文,國立中央大學,桃園市.
17.許巍瀚 (2014) . 臺灣智慧城市治理架構與策略研擬之研究.碩士論文,國立政治大學,台北市.
18.林滋賢(2012) . 各國智慧城市發展經驗之研究- ICF 案例分析.碩士論文,中華大學,新竹縣.
19.桃園智慧城市資訊網，https://www.tycg.gov.tw/smartcity/
20.林筱甄(2014) .電子化政府與民主治理：以我國新北市建立「智慧城市」為例,國防大學戰略研究所戰略與國際事務碩士班論文.
21. 中華公司治理協會,公司治理,資料擷取自 http://www.cga.org.tw/f_1_01_company_govern.aspx
22.解鴻年(2015),國土規劃下之智慧城市發展,國土及公共治理季刊第三卷第二期,19-30.
23.閻冰玉(2016),智慧城市發展對城市規劃的影響評論,科技經濟導刊,201601期.
24.吳蘭蘭(2015).智慧城市規劃方法與創新研究,科技資訊2015NO.16.
25. 行政院國家發展委員會,2016,「ide@ Taiwan 2020(創意臺灣)政策白皮書」,https://www.ndc.gov.tw/Content_List.aspx?n=F0B3CD2F8814443C
26. 林萬青（2009）.遷台後中華民國紅十字會總會領導之研究,台灣師範大學政治學研究所碩士論文.
二、英文部分
1. United Nations . World Urbanization Prospects. United Nations, Department of conomic and Social Affairs, Population Divizion : the 2011 Revision: ighlights.2012.
2. Cisco report , Smart Cities and Internet of Everything-The Foundation for elivering Next-Generation Citizen Services, sponsored by Cisco.2013; Available from ttps://www.cisco.com/web/strategy/docs/scc/ioe_citizen_svcs_white_paper_idc_2013.pdf.
3. Johnson, B. Cities , systems of innovation and economic development. Innovation: Management, Policy & Practice, 2008;10(2-3),146-155.
4. Borja , J. Counterpoint: Intelligent cities and innovative cities. Universitat Oberta de Catalunya (UOC) Papers: E-Journal on the Knowledge Society, 5. 2007; Available from http://www.uoc.edu/uocpapers/5/dt/eng/Mitchell.pdf.
5. Marceau , J. Introduction: Innovation in the city and innovative cities. Innovation: Management, Policy & Practice, 2008 ,10(2-3),136-145
6. Toppeta , D. The Smart City Vision: How Innovation and ICT Can Build Smart, "Livable", Sustainable Cities. The Innovation Knowledge Foundation . 2010 ; Available　from http://www.thinkinnovation.org/file/research/23/en/Toppeta_Report_005_2010.pdf.
7. Washburn, D., Sindhu, U., Balaouras, S., Dines, R. A., Hayes, N. M., & Nelson, L.E. Helping CIOs Understand "Smart City" Initiatives: Defining the Smart City, Its Drivers, and the Role of the CIO. Cambridge, MA: Forrester Research, Inc. 2010; Available form http://public.dhe.ibm.com/partnerworld/pub/smb/smarterplanet/forr_help_cios_und_smart_city_initiatives.pdf.
8. Dawes, S. S., Cresswell, A. M., & Pardo , T. A. From "need to know" to "need to share" : Tangled problems, information boundaries, and the building of public sector knowledge networks. Public Administration Review, 2009; 69(3), 392-402.
9. Rittel , H. W. J.,& Webber, M. Dilemmas in a general theory of planning. Policy Sciences, 4(june), 1973; 155-169.
10. Weber, E. P., & Khademian , A. M. Wicked problems, knowledge challenges, and collaborative capacity builders in network settings. Public Administration Review, 2008 ; 68(2),334-349.
11. Pike Research on Smart Cities [dedicates entire section to World sensing]. [Online].2011 ; Available: http://www.pikeresearch.com/research/smart-cities.
12. Mitchell, W. (2000) . Designing the Digital City . In Ishida T. and Isbister , K.(Eds.), Digital Cities: Technologies, Experiences, and Future Perspectives(pp.1-6). Berlin/Heidelberg : Springer.
13. Komninos , N. Intelligent Cities and Globalisation of Innovation N etworks . London : Roultledge.2008.
14. IFF.2020 Forecast: The Future of Cities, Information, and Inclusion: A Planet of Civic Laboratories. Technology Horizons Program , Palo Alto, CA 94301 Available at http://www.iftf.org/,2011.
15. R. K. Brail (Editor). Planning Support Systems for Cities and Regions. Lincoln Institute of Land Policy, Cambridge ,MA,2008.
16. Gil-Garcia, J. R., & Pardo , T. A. E-government success factors: Mapping practical tools to theoretical foundations. Government Information quarterly , 2005;22(2),187-216.
17. Giffinger R., Fertner C., Kramar H., Kalasek R., Pichler-Milanovic N.& Meijers E. Smart Cities: Ranking of European Medium-Sized Cities. Vienna , Austria: Centre of Regional Science (SRF), Vienna University of Technology . 2007 ; Available from http:// www.smartcities.eu/download/smart_cities_final_report.pdf.
18. Odendaal , N. Information and communication technology and local governance: Understanding the difference between cities in developed and emerging economies. Computers, Environment and Urban systems, 2003; 27(6),585-607.
19. Lam, W. Barriers to e-government integration. The journal of Enterprise Information Management, 2005: 18(5), 511-530.
20. Luna-Reyes L . F. Gil-Garcia J. R. & Cruz C. B. Collaborative digital government in Mexico: Some lessons from federal Web-based inter organizational information integration initiatives. Government Information Quarterly, 2007 ; 24(4),808-826.
21. Nfuka E. N & Rusu L. Critical success factors for effective IT governance in the public sector organizations in a developing country: The case of Tanzania. In Proceedings of the 18th European Conference on Information Systems(ECIS), Pretoria, South Africa, June 7. 2010.
22. Mooij J. Smart governance Politics in the policy process in Andhra P radish, India. ODI Working Papers , 228 .2003; Available from http://www.odi.org.uk/resources/download/1793.pdf.
23. Giffinger R., Fertner C., Kramar H., Kalasek R., Pichler-Milanovic N. & Meijers E. Smart Cities: Ranking of European Medium-Sized Cities. Vienna, Austria : Centre of Regional Science (SRF), Vienna University of Technology. 2007; Available from http:// www.smartcities.eu/download/smart_cities_final_report.pdf.
24. Dirks, S., Keeling, M., & Dencik , J. How smart is your city? Helping Cities Measure Progress . Somers, NY : IBM Global Business Services. 2009; Available from ftp://public.dhe.ibm.com/common/ssi/ecm/en/gbe03248usen/GBE03248USEN.PDF.
25. Cairney, T., & Speak, G. Developing a "Smart City"; Understanding Information Technology Capacity and Establishing an Agenda for Change. Sydney, Australia : Centre for Regional Research and Innovation, University of Western　Sydney. 2000; Available from http://trevorcairney.com/file_uploads/cgilib.30886.I.IT_Audit.pdf.
26. Bronstein , Z. Industry and the smart city. Dissent, 2009; 56(3), 27-34. Available from http://www.community-wealth.org/_pdfs/articlespublications/cross-sectoral/article-bronstein.pdf.
27. Mauher, M., & Smokvina , V. Digital to intelligent local government transition framework. In Proceedings of the 29th International Convention of MIPRO , Opatija , Croatia, May 22-26, 2006; Available from http://www.mmcconsulting.hr/Download/2008/03/07/Mauher_M_Digital_to_Intelligent_City_Transition_Framework.pdf.
28. Eger, J. M., & Maggipinto, A. Technology as a lot of transformation: e-Cities and the rule of law. In A. D' Atri & Sacca , D. (Eds.),Information Systems: People, Organizations, Institutions, and Technologies2010;(pp.23-30). Berlin/Heidelberg, Germany: Physica-Verlag.
29. Hartley, J. Innovation in governance and public services : Past and present. Public Money & Management, 2005 ; 25(1),27-34.
30. Yigitcanlar , T., & Velibeyoglu , K. Knowledge based urban development: The local economic development path of Brisbane, Australia. Local Economy, 2008 ; 23(3),195-207.
31. Mahler, J. & Regan, P. M. Learning to govern online : Federal agency Internet use. American Review of Public Administration,2002 ;32(3),326-349.
32. Bakici, T. Almirall, E., & Wareham,J. A Smart City Initiative : The Case of Barcelona. Journal of the Knowledge Economy,4(2),135-148.
33. Hollands, R. G. (2008). Will the real smart city please stand up City, 2013 ; 12(3),303-320.
34. Vasseur, J. Smart cities and urban networks. In Vasseur, J. & Dunkels, A. (Eds.), Interconnecting Smart Objects with IP: The Next Internet 2010 ; (360-377). Burlington, MA: Morgan Kaufmann.
35. Ebrahim, Z., & Irani, Z. E-government adoption : Architecture and barriers. Business Process Management Journal,2005;11(5),589-611.
36. The United Nations Ours Common Future : The Brundtland Report. 1987; Available at: http://www.un-documents.net/our-common-future.pdf.
37. Charbel Aoun The smart city cornerstone: Urban efficiency 2013; http://www.digital21.gov.hk/eng/relatedDoc/do unload/2013/079%20SchneiderElectric%20(Annex).pdf.
38. Yaqing QI：Research on the evaluation model and method of Smart city in small and medium sized cities ；School of Beijing University of Technology, Beijing 100124 , China.