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研究生:呂紜萱
研究生(外文):Yun-Hsuan Lu
論文名稱:不當督導與離職傾向關聯之探討-內外控人格的調節作用及情緒耗竭的中介效應
論文名稱(外文):The Relationship Between Abusive Supervision and Turnover Intention- The Moderating Effect of Locus of Control and the Mediating Effect of Emotional Exhaustion
指導教授:高月慈高月慈引用關係
指導教授(外文):Yueh-Tzu Kao
學位類別:碩士
校院名稱:義守大學
系所名稱:醫務管理學系
學門:商業及管理學門
學類:醫管學類
論文種類:學術論文
論文出版年:2019
畢業學年度:107
語文別:中文
論文頁數:100
中文關鍵詞:不當督導內外控人格情緒耗竭離職傾向
外文關鍵詞:abusive supervisionlocus of controlemotional exhaustionturnover intention
相關次數:
  • 被引用被引用:7
  • 點閱點閱:178
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:0
研究目的及方法:
本研究欲探討主管不當督導與離職傾向之相關研究,以內外控人格為調節變項、情緒耗竭為中介變項進行研究,以南部五家地區醫院之行政人員為研究對象,包含財務、人資、總務、資訊、醫務行政等行政單位,排除主管之行政人員做結構性問卷施測,共計回收200份問卷,為避免構面同源誤差影響研究結果,將問卷分為A、B問卷,並間隔至少兩週以上作為問卷施測時間。問卷資料回收整理後採用階層迴歸分析作假說驗證。
研究結果:
假設一:內外控人格特質對不當督導與離職傾向之間調節作用不存在;假設二:情緒耗竭可部份中介不當督導與離職傾向;假設三:內外控人格透過情緒耗竭,與不當督導與離職之間調節作用不存在。不當督導與情緒耗竭及離職傾向呈正向顯著相關;內外控人格傾向與不當督導、情緒耗竭及離職傾向呈負向顯著相關。
Research Purpose and Method:
This study discusses abusive supervision and turnover intention, using locus of control as the moderator variable and the mediating effect of emotional exhaustion as the mediator variable. The study targeted administrative personnel from five medical institutions in southern Taiwan, including employees from the financial, personnel, general affairs, information, and medical administration offices, but excluding directors. The targeted personnel was provided with structured questionnaires, and a total of 200 questionnaires were returned. The questionnaires were distributed as A-B sets and administered with intervals of at least two weeks in between to avoid common source bias. The returned questionnaires were processed using hierarchical regression to test the hypothesis.
Research Results:
Hypothesis one: Locus of control does not have a moderator effect on abusive supervision and turnover intention. Hypothesis two: emotional exhaustion can partially mediate abusive supervision and turnover intention. Hypothesis three: locus of control does not have a moderator effect on abusive supervision and turnover intention through emotional exhaustion. Abusive supervision has a positive correlation with emotional exhaustion and turnover intention. Locus of control has a negative correlation with emotional exhaustion and turnover intention.
第一章 緒論...............................................1
第一節 研究背景與動機......................................1
第二節 研究目的...........................................4
第三節 研究流程...........................................5
第二章 文獻探討...........................................6
第一節 不當督導...........................................6
第二節 人格特質..........................................13
第三節 情緒耗竭..........................................18
第四節 離職傾向..........................................21
第五節 研究假設之推導.....................................27
第三章 研究方法..........................................29
第一節 研究架構圖........................................29
第二節 問卷設計及樣本收集.................................30
第三節 操作型定義與衡量工具...............................32
第四節 資料統計分析方法...................................40
第五節 信度與效度........................................42
第六節 基本資料分析......................................44
第四章 資料分析..........................................47
第一節 相關分析..........................................47
第二節 人口變項對其他構面之分析............................49
第三節 迴歸分析..........................................58
第五章 討論與建議........................................65
第一節 討論..............................................65
第二節 研究限制與建議.....................................67
參考文獻..................................................70
中文部分..................................................70
英文部分..................................................75
附錄A....................................................81
研究問卷..................................................81
附錄B....................................................87
同意臨床試驗證明書........................................87
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