Human resource is considered as one of the critical factors that determine the success of all organizations. In this context job satisfaction can affect job performance of employees. The objectives of this study are finding the factors that affect the employee’s satisfaction and the relationship among these factors and employee’s satisfaction. The author has also developed research models and hypotheses. The survey was conducted at People’s committee of Quang Yen town, Quang Ninh province on June, 2018. There were 200 respondents was invited to this survey through answer the questionnaire, 174 sample were used to conduct the analysis. From the result of multiple regression analysis, this study concludes that there are 5 factors have positive relationship with job satisfaction include: salary, posting and transfer, working conditions, promotion and recognition, and training and career planning. Further, this study also tests the demographic of employee of related to satisfaction, by using the t-test and anova method, this study shows that there is no difference from age, education level in civil servant and public employee satisfaction. However, the results also revealed that posting and transfer, working conditions, chances of promotion and recognition and training and career planning variables have positive and significant relationship with job satisfaction, while salary has no significant relationship with job satisfaction.

Human resource is considered as one of the critical factors that determine the success of all organizations. In this context job satisfaction can affect job performance of employees. The objectives of this study are finding the factors that affect the employee’s satisfaction and the relationship among these factors and employee’s satisfaction. The author has also developed research models and hypotheses. The survey was conducted at People’s committee of Quang Yen town, Quang Ninh province on June, 2018. There were 200 respondents was invited to this survey through answer the questionnaire, 174 sample were used to conduct the analysis. From the result of multiple regression analysis, this study concludes that there are 5 factors have positive relationship with job satisfaction include: salary, posting and transfer, working conditions, promotion and recognition, and training and career planning. Further, this study also tests the demographic of employee of related to satisfaction, by using the t-test and anova method, this study shows that there is no difference from age, education level in civil servant and public employee satisfaction. However, the results also revealed that posting and transfer, working conditions, chances of promotion and recognition and training and career planning variables have positive and significant relationship with job satisfaction, while salary has no significant relationship with job satisfaction.

ACKNOWLEDGMENTS I
ABSTRACT II
Contents III
Tables V
Figures VI
Chapter1 Introduction 1
1.1 Research background and Motivation 1
1.2 Research Purpose and Questions To Be Answered 2
1.3 Nomenclature 2
1.4 Research Method and Procedure 3
1.5 Scope and Limitation of Research 3
Chapter 2 Literature Review and Hypotheses Development 5
2.1 Operational definition 5
2.1.1 Job satisfaction 5
2.1.2 Civil Servant and Public Employee 6
2.2 About Anything 7
2.2.1 Situational theories 7
2.2.2 Process theories 12
2.2.4 Job Satisfaction in Public Service 16
2.3 Analytical Framework 17
2.3.1 Extrinsic job conditions 18
2.3.2 Intrinsic job characteristics 19
2.3.3 Individual characteristics. 21
Chapter 3 Research Design 23
3.1 Research Model 23
3.2 Research Hypothesis 24
3.2.1 The relationship between individual characteristics and civil servant and public employee job satisfaction 24
3.2.2 Different perceptions of factors 25
3.3 Research Object and Sampling Method 26
3.3.1 Research Object 26
3.3.2 Measuring Tools (Questionnaire Design). 28
3.4 Data Collection 29
3.4.1 Secondary data 29
3.4.2 Primary data 29
3.5 Data Analysis 30
Chapter 4 Analysis and Results 31
4.1 Reliability and Validity analysis of questionnaire 31
4.2 Descriptive analysis of sample structure and each variable 34
4.2.1 Section A: Demographic Analysis 34
4.2.2 Part B: Job Satisfaction in Public Service.. 37
4.3 Interal reliability 37
4.4 Correlation Analysis 38
4.4.1 Correlation for Demographical Data and Job Satisfaction 38
4.4.2 Correlation for Independent Variables and Job Satisfaction 39
4.5 Regression Analysis 40
4.6 Verification of research hypotheses 44
Chapter 5 Implications, Conclusions and Recommendations 46
5.1 Conclusion 46
5.2 Recommendation 47
5.3 Further Research 48
5.4 Limitations 49
References 50
Attachment 55

I. English
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II. Vietnamese
Võ Thị Ngọc Quyên (2016). “Nghiên cứu sự hài lòng đối với công việc của cán bộ công chức viên chức Sở Công thương Thành phố Đà Nẵng”. Luận văn thạc sĩ Quản trị kinh doanh: Đại học Đà Nẵng.