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蔡昌宏(2015)。運用網路即時通訊軟體對親師溝通影響之研究:以新北市某區公立幼兒園為例。中華大學行政管理學系碩士班碩士學位論文,未出版,新竹。蔡金田、董德佑(2017)。行動即時通訊軟體應用於學校行政溝通之探討-以南投縣國民小學為例。教育行政論壇, 9(1), 49-72.
蕭世岳(2015)。運用具表情貼圖即時通訊軟體進行親師溝通之探究。朝陽科技大學碩士學位論文,未出版,臺中。鍾旻杰(2018)。軍校生使用即時通訊軟體應用之研究-以LINE為例。國防大學資訊管理學系碩士學位論文,未出版,桃園。簡秋丹(2017)。運用即時通訊進行公務溝通所產生的影響: 溝通效能、工作壓力及焦慮。淡江大學公共行政學系公共政策碩士在職專班碩士學位論文,未出版,新北。 外國文獻
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