|
English References Antal, T., Ohtsuki, H., Wakeley, J., Taylor, P. D., & Nowak, M. A. (2009). Evolution of cooperation by phenotypic similarity. Proceedings of the National Academy of Sciences, 106(21), 8597-8600. Antonetti, P., & Maklan, S. (2014). An extended model of moral outrage at corporate social irresponsibility. Journal of Business Ethics. Antonetti, P., & Maklan, S. (2017). Concerned protesters: From compassion to retaliation. European Journal of Marketing, 51(5/6), 983-1010. Antonetti, P., & Maklan, S. (2018). Identity bias in negative word of mouth following irresponsible corporate behavior: A research model and moderating effects. Journal of Business Ethics. Asch, S. E. (1956). Studies of independence and conformity: A minority of one against a unanimous majority. Psychological monographs: General and applied, 70(9), 1-70. Batson, C. D., Kennedy, C. L., Nord, L. A., Stocks, E. L., Fleming, D. Y. A., Marzette, C. M., et al. (2007). Anger at unfairness: Is it moral outrage? European Journal of Social Psychology, 37(6), 1272-1285. Batson, C. D., Lishner, D. A., Cook, J., & Sawyer, S. (2005). Similarity and nurturance: Two possible sources of empathy for strangers. Basic and Applied Social Psychology, 27(1), 15-25. Batson, C. D., Sager, K., Garst, E., Kang, M., Rubchinsky, K., & Dawson, K. (1997). Is empathy-induced helping due to self–other merging? Journal of Personality and Social Psychology, 73(3), 495. Bell, S. T., Kuriloff, P. J., & Lottes, I. (1994). Understanding attributions of blame in stranger rape and date rape situations: An examination of gender, race, identification, and students’ social perceptions of rape victims. Journal of Applied Social Psychology, 24, 1719-1734. Benoit, W. L. (1997). Image repair discourse and crisis communication. Public Relations Review, 23(2), 177-186. Berger, J. (2011). Arousal increases social transmission of information. Psychological science, 22(7), 891-893. Berger, J. (2014). Word of mouth and interpersonal communication: A functional view. Journal of Consumer Psychology., 24(4), 586-607. Berger, J., & Milkman, K. L. (2012). What makes online content viral? Journal of Marketing Research, 49(2), 192-205. Braunsberger, K., & Buckler, B. (2011). What motivates consumers to participate in boycotts: Lessons from the ongoing canadian seafood boycott. Journal of Business Research, 64(1), 96-102. Cheung, C. M., & Lee, M. K. (2012). What drives consumers to spread electronic word of mouth in online consumer-opinion platforms. . Decision support systems, 53(1), 218-225. Cohen, D., Nisbett, R. E., Bowdle, B. F., & Schwarz, N. (1996). Insult, aggression, and the southern culture of honor: An “experimental ethnography. Journal of Personality and Social Psychology, 70(5), 945-960. Cryder, C. E., Loewenstein, G., & Scheines, R. (2013). The donor is in the details. Organizational Behavior and Human Decision Processes, 120(1), 15-23. Curry, O., & Dunbar, R. I. (2013). Do birds of a feather flock together? Human Nature, 24(3), 336-347. Cvijikj, I. P., & Michahelles, F. (2013). Online engagement factors on facebook brand pages. Social Network Analysis and Mining, 3(4), 843-861. Davidow, M. (2003). Organizational responses to customer complaints: What works and what doesn’t. Journal of Service Research, 5(3), 225-250. De Matos, C. A., & Rossi, C. A. V. (2008). Word-of-mouth communications in marketing: A meta-analytic review of the antecedents and moderators. Journal of the Academy of Marketing Science, 36(4), 578-596. De Vries, N. J., & Carlson, J. (2014). Examining the drivers and brand performance implications of customer engagement with brands in the social media environment. Journal of Brand Management, 21(6), 495-515. Einwiller, S., Viererbl, B., & Himmelreich, S. (2017). Journalists’ coverage of online firestorms in german-language news media. Journalism Practice, 11(9), 1178-1197. Fehr, E., & Ga ̈chter, S. (2002). Altruistic punishment in humans. Nature, 415(6868), 137-140. Fernando, J. W., Kashima, Y., & Laham, S. M. (2014). Multiple emotions: A person-centered approach to the relationship between intergroup emotion and action orientation. Emotion, 14(4), 722. Field, A. (2013). Discovering statistics using ibm spss statistics.: sage. Fulero, S. M., & Delara, C. (1976). Rape victims and attributed responsibility: A defensive attribution approach. Victimology, 1, 55`-563. Godes, D., & Mayzlin, D. (2009). Firm-created word-of-mouth communication: Evidence from a field test. Marketing science, 28(4), 721-739. Goetz, J. L., Keltner, D., & Simon-Thomas, E. (2010). Compassion: An evolutionary analysis and empirical review. Psychological Bulletin, 136(3), 351-374. Grappi, S., Romani, S., & Bagozzi, R. P. (2013). Consumer response to corporate irresponsible behavior: Moral emotions and virtues. Journal of Business Research, 66(10), 1814-1821. Haidt, J. (2003). The moral emotions (Vol. 11(2003)): Handbook of affective sciences. Halkias, G., Davvetas, V., & Diamantopoulos, A. (2016). The interplay between country stereotypes and perceived brand globalness/localness as drivers of brand preference. Journal of Business Research, 69(9), 3621-3628. Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the internet? Journal of interactive marketing, 18(1), 38-52. Hewett, K., Rand, W., Rust, R. T., & Van Heerde, H. J. (2016). Brand buzz in the echo verse. Journal of Marketing Communications, 80(3), 1-24. Hoffman, M. L. (2001). Empathy and moral development: Implications for caring and justice: Cambridge University Press. Hornstein, H. A. (1976). Cruelty and kindness: A new look at aggression and altruism. Englewood Cliffs, NJ: Prentice Hall. Ip, G. W. M., Chiu, C. Y., & Wan, C. (2006). Birds of a feather and birds flocking together: Physical versus behavioral cues may lead to trait-versus goal-based group perception. Journal of Personality and Social Psychology, 90(3), 368-381. Jansen, J, B., Zhang, M., Sobel, K., & Chowdury, A. (2009). Twitter power: Tweets as electronic word of mouth. Journal of the American Society for Information Science and Technology, 60(11), 2169-2188. Johnen, M., Jungblut, M., & Ziegele, M. (2017). The digital outcry: What incites participation behavior in an online firestorm? new media & society, 20(9), 3140-3160. Jones, B., & Rachlin, H. (2006). Social discounting. Psychological science, 17(4), 283-286. Katz, E., Lazarsfeld, P. F., & Roper, E. (2017). Personal influence: The part played by people in the flow of mass communications: Routledge. Kau, A.-K., & Loh, E. W.-Y. (2006). The effects of service recovery on consumer satisfaction: A comparison between complainants and non-complainants. Journal of Services Marketing, 20(2), 101-111. Kerpen, D. (2011). Likable social media. New York: McGraw-Hill. Kogut, T., & Ritov, I. (2005). The singularity effect of identified victims in separate and joint evaluations. . Organizational Behavior and Human Decision Processes, 97(2), 106-116. Lange, D., & Washburn, N. T. (2012). Understanding attributions of corporate social irresponsibility. Academy of Management Review, 37(2), 300-326. Lindenmeier, J., Schleer, C., & Pricl, D. (2012). Consumer outrage: Emotional reactions to unethical corporate behavior. Journal of Business Research, 65(9), 1364-1373. Loewenstein, G., & Small, D. A. (2007). The scarecrow and the tin man: The vicissitudes of human sympathy and caring. Review of General Psychology, 11(2), 112-126. Lotz, S., Okimoto, T. G., Schlösser, T., & Fetchenhauer, D. (2011). Punitive versus compensatory reactions to injustice: Emotional antecedents to third-party interventions. Journal of Experimental Social Psychology, 47(477-480). Luarn, P., Lin, Y.-F., & Chiu, Y.-P. (2015). Influence of facebook brand-page posts on online engagement. Online Information Review, 39(4), 505-519. Mackie, D. M., Devos, T., & Smith, E. R. (2000). Intergroup emotions: Explaining offensive action tendencies in an intergroup context. Journal of Personality and Social Psychology, 79(4), 602-616. Maurer, T. W., & Robinson, D. W. (2008). Effects of attire, alcohol, and gender on perceptions of date rape. Sex Roles, 58, 423-434. Maxham, J. G. (2001). Service recovery’s influence on consumer satisfaction, positive word-of-mouth, and purchase intentions. Journal of Business Research, 54(1), 11-24. Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology: the MIT Press. Nelissen, R. M., & Zeelenberg, M. (2009). Moral emotions as determinants of third-party punishment: Anger, guilt, and the functions of altruistic sanctions. Judgment and Decision Making, 4(7), 543-553. Nisbett, R. E., & Ross, L. (1980). Human inference. Strategies and shortcomings of social judgment. Englewood Cliffs, NJ: Prentice-Hall. Nunnally, J. C. (1978). Psychometric theory. New York: McGraw-Hill. Pfeffer, J., Zorbach, T., & Carley, K. (2014). Understanding online firestorms: Negative word-of- mouth dynamics in social media networks. Journal of Marketing Communications, 20(1-2), 117-128. Rauschnabel, P. A., Kammerlander, N., & Ivens, B. S. (2016). Collaborative brand attacks in social media: Exploring the antecedents, characteristics, and consequences of a new form of brand crises. Journal of Marketing Theory and Practice, 24(4), 381-410. Richins, M. L., & Root-Shaffer, T. (1988). The role of involvement and opinion leadership in consumer word-of-mouth: An implicit model made explicit. Advances in Consumer Research, 15, 32-36. Romani, S., Grappi, S., & Bagozzi, R. P. (2013). My anger is your gain, my contempt your loss: Explaining consumer responses to corporate wrongdoing. Psychology & Marketing, 30(12), 1029-1042. Romani, S., Grappi, S., & Dalli, D. (2012). Emotions that drive consumers away from brands: Measuring negative emotions toward brands and their behavioral effects. International Journal of Research in Marketing, 29(1), 55-67. Slovic, P. (2007). If i look at the mass i will never act: Psychic numbing and genocide. Judgment and Decision Makin, 2(2), 1-17. Small, D. A., & Simonsohn, U. (2007). Friends of victims: Personal experience and prosocial behavior. Journal of Consumer Research, 35(3), 532-542. Small, D. A., & Verrochi, N. M. (2009). The face of need: Facial emotion expression on charity advertisements. Journal of Marketing Research, 46(6), 777-787. Snow, D. A., & Benford., R. D. (1992). Master frames and cycles of protest. Frontiers in social movement theory(133-155). Stürmer, S., Snyder, M., & Omoto, A. M. (2005). Prosocial emotions and helping: The moderating role of group membership. Journal of Personality and Social Psychology, 88(3), 532-546. Thornton, B. (1984). Defensive attribution of responsibility: Evidence for an arousal-based motivational bias. Journal of Personality and Social Psychology, 46, 721-734. Van Doorn, J., Zeelenberg, M., & Breugelmans, S. M. (2014). Anger and prosocial behavior. Emotion Review, 6(3), 261-268. Van Doorn, J., Zeelenberg, M., Breugelmans, S. M., Berger, S., & Okimoto, T. G. (2018). Prosocial consequences of third-party anger. Theory and Decision, 84(4), 585-599. Vitaglione, G. D., & Barnett, M. A. (2003). Assessing a new dimension of empathy: Empathic anger as a predictor of helping and punishing desires. Motivation and Emotion, 27, 301-325. Vosoughi, S., Roy, D., & Aral, S. (2018). The spread of true and false news online. Science, 359(6380), 1146-11151. Weber, L. (2009). Marketing to the social web: How digital customer communities build your business. London: Wiley. Weiner, B. (1980). A cognitive (attribution)-emotion-action model of motivated behavior: An analysis of judgments of help-giving. Journal of Personality and Social Psychology, 39(2), 186. Westmaas, J. L., & Silver, R. C. (2006). The role of perceived similarity in supportive responses to victims of negative life events. Personality and Social Psychology Bulletin, 32(11), 1537-1546. Workman, J. E., & Freeburg, E. W. (1999). An examination of date rape, victim dress, and perceiver variables within the context of attribution theory. Sex Roles, 41, 261-277. Yoo, B., & Donthu, N. (2001). Developing and validating a multidimensional consumer-based brand equity scale. Journal of Business Research, 52(1), 1-14. Zubiaga, A., & Ji, H. (2014). Tweet, but verify: Epistemic study of information verification on twitter. Social Network Analysis and Mining, 4(1), 1-12. Websites BBC. (2015). Twitter ad sparks social media backlash. Retrieved from http://www.bbc.com/news/ technology-34665439 Hayes, A. F. (2012). Process: A versatile computational tool for observed variable mediation, moderation, and conditional process modeling. Retrieved from http://www.afhayes.com/public/process2012.pdf Rapoza, K. (2017, 26 Feb, 2017). Can ‘fake news’ impact the stock market? Forbes. Retrieved from www.forbes.com/sites/kenrapoza/2017/02/26/can-fake-news-impact-the-stock-market.
|