一、中文文獻
王嬋媚（2004）。高中職轉型為綜合高中組織變革、教師角色壓力與工作倦 怠相關之研究-以社會支持為干擾變項（未出版之碩士論文）。國立中山大學人力資源管理研究所，高雄市。行政院主計處（2010）。中華民國職業標準分類（第6次修訂）。行政院主計處，臺北市。
李雅惠（2012）。角色衝突、工作壓力與職業倦怠關係之研究‒以合併改制後的高雄市政府衛生局（所）行政人員為例（未出版之碩士論文）。國立高雄師範大學人力與知識管理研究所，高雄市。邱太謙（2013）。護理人員工作要求、角色壓力、工作倦怠及離職傾向之影響性研究-以工作壓力為干擾變數（未出版之碩士論文）。南華大學企業管理系，嘉義縣。吳佩璉（2016）。公共衛生人員情緒勞務、情緒智力與工作倦怠關聯性研究。政策與人力管理，7（2），89‒114。
林佳蓁（2014）。國民中學主任角色壓力、工作倦怠對幸福感影響之研究（未出版之碩士論文）。國立政治大學教育行政與政策研究所，臺北市。林茂成（2017）。衛生稽查人員工作壓力及其因應策略之研究-以雲林縣為例（未出版之碩士論文）。環球科技大學公共事務管理研究所，雲林縣。周永康、姚景照、秦啟文（2008）。時間管理傾向與主觀幸福感、工作倦怠的關係研究。心理科學，31（1）。
周郡旂、陳嘉成（2016）。你累了嗎？影響國中兼任不同職務教師之角色壓力、社會支持與幸福感之實証分析。臺中教育大學學報： 數理科技類；品質學報，30（2），21‒43。
胡惟喻、陳依婷、邱華凱、鄒家瑜（2017）。幼兒園教師情緒勞務、角色壓力及工作滿意度之研究。中華科技大學學報，69，57‒79。
施建彬、陸洛（合譯）（1997）。幸福心理學（The Psychology of Happiness）(原作者：Argyle, M.)。臺北市：巨流。
祝道松、倪豐裕、盧正宗（2010）。預算控制制度對醫院組織效能影響之探討‒以角色壓力作為中介變數。會計評論，（50），57‒87。
陸洛（1998）。中國人幸福感之內涵、測量及相關因素探討。國家科學委員會研究彙刊：人文及社會科學，8（1），115‒137。
陳宣煉（2015）。高職教師壓力感受、角色壓力及工作倦怠關係之研究-自我效能與情緒勞務的調節效果（未出版之博士論文）。國立彰化師範大學工業教育與技術學系，彰化市。郭為藩（1971）。角色理論在教育學上之意義。師大教育研究所集刊，13，5-27。
張春興（1994）。現代心理學。台北：東華。
曾信超、蔣大成、侯淑華（2008）。醫療機構內部服務品質、工作滿足、角色壓力與員工工作績效關係之研究‒以嘉南地區署立醫院為例。品質學報，15（3），233‒247。
溫健博（2018）。派出所專案人員角色壓力與工作倦怠關係之研究-以臺中市政府警察局為例（未出版之碩士論文）。中央警察大學行政管理研究所，新北市。
葉婉榆、鄭雅文、陳美如、邱文祥（2008）。職場疲勞量表的編製與信效度分析。台灣公共衛生雜誌，27（5），349-364。
楊朝鈞（2010）。幼稚園教師的角色壓力、幸福感與離職意向之關係：以東部地區為例（未出版之碩士論文）。國立東華大學幼兒教育學系，花蓮縣。鄭美娟（2003）。負面情感作用對社會支持、角色壓力源與工作倦怠影響關係之研究（未出版之碩士論文）。國防管理學院資源管理研究所，桃園市。鄭淑玲（2014）。工作倦怠與幸福感的關係－以健康行為自我效能為中介變項（未出版之碩士論文）。修平科技大學，台中市。臺北市政府衛生局（2012）。106年臺北市衛生統計年報。臺北市政府衛生局，臺北市。
蔡智仁（2007）。衛生稽查員專業能力認知、工作特質和較佳稽查團隊模式之探討（未出版之碩士論文）。高雄醫學大學健康科學院醫務管理學研究所，高雄市。歐素雯（2004）。文化局行政人員角色衝突、工作壓力與職業倦怠關係之研究（未出版之碩士論文）。國立高雄師範大學成人教育研究所，高雄市。衛生福利部（2018）。中華民國106年版衛生福利年報。衛生福利部，臺北市。
蕭靜儀（2010）。我國公立就業服務機構派遣人員角色壓力、工作倦習與憂鬱傾向相關研究（未出版之碩士論文）。國立中正大學勞工研究所，嘉義縣。羅芙瀅（2012）。國中教師之角色壓力與工作滿意度、工作投入及幸福感之關聯：以自我效能與主動性人格為調節變項（未出版之碩士論文）。玄奘大學應用心理學系，新竹市。二、英文文獻
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.
Biddle, B. J. (2013). Role theory: Expectations, identities, and behaviors. Academic Press.
Carroll, J. F. X., & White, L. W. (1982). Theory building: Integrating individual and conclusions. Review of Public Personnel Administration, 9(1), 28-44.
Cherniss, C. (2016). Beyond burnout: Helping teachers, nurses, therapists and lawyers recover from stress and disillusionment. New York, NY: Routledge.
Daley, A. J., & Parfitt, G. (1996). Good health-is it worth it? Mood states, physical well-being, job satisfaction and absenteeism in members and non-members of a british corporate health and fitness club. Journal of Occupational and Organizational Behavior, 69, 121-134.
Daniels, K., Brough, P., Guppy, A., Peters-Bean, K. M., & Weatherstone, L. (1997). A note on a modification to warr's measures of affective well-being at work. Journal of Occupational and Organizational Behavior, 70, 129-138.
Diener, E. (1984). Subjective well-being. Psychological Bulletin, 95(3), 542-575.
Diener, E., Suh, E. N., Lucas, R. E., & Smith H.L.(1999). Subjective well-being: Three decades of progress. Psychological Bulletin, 125,276-302.
Duygulu, E., Ciraklar, N. H., Guripek, E., & Bagiran, D. (2013). The effect of role stress on the employee's well-being: a study in the pharmaceutical companies in the city of Izmir. Procedia-Social and Behavioral Sciences, 84, 1361-1368.
Edelwich, J., &; Brodsky, A. (1980). Burnout: Stage of disillusionment in the helping professions. New York: Human sciences.
Fogarty, T. J., Singh, J., Rhoads, G. K., & Moore, R. K. (2000). Antecedents and consequences of burnout in accounting: Beyond the role stress model. Behavioral Research in Accounting, 12, 31-68.
Freudenberger, H.J. (1974) . Staff burnout. Journal of Social Issues,30 (1), 159-165.
Fried, Y., Ben-David, H. A., Tiegs, R. B., Avital, N., &; Yeverechyahu, U. (1998). The interactive effect of role conflict and role ambiguity on job performance. Journal of Occupational & Organizational, 71(1), 19-27.
Gaines, J., & Jermier, J. M. (1983). Emotional exhaustion in a high stress organization. Academy of Management Journal, 26(4), 567- 586.
García-Izquierdo, M., & Ríos-Rísquez, M. I. (2012). The relationship between psychosocial job stress and burnout in emergency departments: An exploratory study. Nursing Outlook, 60(5), 322-329.
Getzels, J. W., & Guba, E. G.(1957). Social behavior and the administrative process. The School Review, 65(2), 423-441.
Gregson, T., Wendell, J., & Aono, J. (1994). Role ambiguity, role conflict, and perceived environmental uncertainty: Are the scales measuring separate constructs for accountants. Behavioral Research in Accounting, 6(2), 144-159.
Guilford, J. P. (1981). Fundamental Statistics in Psychology and Education. New York: Mc Graw-Hill.
Han, S. S., Han, J. W., An, Y. S., & Lim, S. H. (2015). Effects of role stress on nurses’ turnover intentions: The mediating effects of organizational commitment and burnout. Japan Journal of Nursing Science, 12(4), 287‑296.https://doi.org/10.1111/jjns.12067
Hardy, M. E., & Conway, M. E. (1988). Role theory: Perspectives for health professionals. New York: Appleton Century Crofts.
Harrison, W. D. (1983). A social competence model of burnout. Stress and Burnout in the Human Services Professions, 1, 29‑39.
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513-524.
House, R. T., &; Rizzo, J. R. (1972). Role conflict and ambiguity as critical variable in a model of organizational behavior. Organizational Behavior and Human Performance, 7, 467-505.
Ivancevich, J. M., & Matteson, M. T. (1980). Stress and work a managerial perspective. New York: Scott, Foresman.
Jones, M. L. (1993). Role conflict: Cause of burnout or energizer. Social Work, 38(2), 136-141.
Kahn, R. (1980). Conflict, ambiguity, and overland: Three elements in job stress. In D. Katz, Kahn, & J. Adama (Eds)., The study of organization. San Francisco: Jossey-Bass, 418-428.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., & Snoek, J. D. (1964). Organization Stress: Studies in Role Conflict and Ambiguity. New York: Wiley.
Lazarus, R. S. (1993). From psychological stress to the emotions: A history of changing outlooks. Annual Review of Psychology, 44(01), 1-21.
Lichtman, C.M., & Hunt, R.G. (1973). Personality and organization theory: A review of some conceptual literature, In: W. W. Scott & L. L. Cummings (Eds.), Readings in organizational behavior and human performance. Homewood, Illinois: Irwin.
Maslach, C., & Jackson, S. E. (1981). The Measurement of Experienced Burnout. Journal of Occupational Behavior, 2 (2),99-113.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397-422.
Maslow, A. H., Frager, R., Fadiman, J., McReynolds, C., & Cox, R. (1970). Motivation and personality (Vol. 2). New York: Harper & Row.
Milfont, T. L., Denny, S., Ameratunga, S., Robinson, E., & Merry, S. (2007). Burnout and wellbeing: Testing the Copenhagen burnout inventory in New Zealand teachers. Social Indicators Research, 89(1), 169‑177.
Mills, G. E., & Gay, L. R. (2015). Educational Research: Competencies for Analysis and Applications. Pearson Education.
Miskel, C. G., & Hoy, W. K. (2001). Educational administration: Theory, research, and practice. New York: McGraw-Hill Companies, Incl.
Mullen, P. R., Malone, A., Denney, A., & Dietz, S. S. (2018). Job stress, burnout, job satisfaction, and turnover intention among student affairs professionals. College Student Affairs Journal, 36(1), 94‑108.
Parsons, T. (1961). An outline of the social system. In T. Parsons et al. (Eds.), Theory of society (pp.41-43). New York: Press.
Potter, B. A. (2009). Overcoming job burnout: How to renew enthusiasm for work. Oakland, CA: Ronim.
Powell, D. A., Erdozain, S., Dodd, C., Costa, R., Morley, K., & Chapman, B. J. (2013). Audits and inspections are never enough: A critique to enhance food safety. Food Control, 30(2), 686-691.
Qu, H. Y., & Wang, C. M. (2015). Study on the relationships between nurses’ job burnout and subjective well-being. Chinese Nursing Research, 2(2), 61-66. https://doi.org/10.1016/j.cnre.2015.09.003
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(3), 150-163.
Schaufeli, W. B., Bakker, A. B., Van der Heijden, F. M., & Prins, J. T. (2009). Workaholism, burnout and well-being among junior doctors: The mediating role of role conflict. Work & Stress, 23(2), 155-172.
Schaufeli, W. B. (2018). Professional burnout: Recent developments in theory and research. New York, NY: Routledge.
Selye, H. (1956). The stress of life. New York: McGraw-Hill.
Steers, R. M. (1981). Introduction to organizational behavior. Glenview: Scott- Foresman.
Stevenson, J. G. (1994). Employee burnout and perceived social support. Journal of Health and Human Resources Administration, 350-367.
Sperber, W. H. (1998). Auditing and verification of food safety and HACCP. Food Control, 9(2-3), 157-162.
Van Katwyk, P. T., Fox, S., Spector, P. E., & Kelloway, E. K. (2000). Using the Job-Related Affective Well-Being Scale (JAWS) to investigate affective responses to work stressors. Journal of Occupational Health Psychology, 5(2), 219-230.
Van Sell, M., Brief, A. P., & Schuler, R. S. (1981). Role conflict and role ambiguity: Integration of the literature and directions for future research. Human relations, 34(1), 43-71.
Veninga, R. L., & Spradley, J. P. (1981). The work stress connection: how to cope with the burnout? Boston: Little, Brown and Company.
Wright, T. A., & Doherty, E. M. (1998). Organizational behavior 'rediscovers' the role of emotional well-being. Journal of Organizational Behavior, 481-485.
Yu, X., Wang, P., Zhai, X., Dai, H., & Yang, Q. (2015). The effect of work stress on job burnout among teachers: The mediating role of self-efficacy. Social Indicators Research, 122(3), 701‑708.
Zeithaml, V. A., Parasuraman, A., &; Berry, L. L. (1988). Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
三、網路資料
內政部戶政司全球資訊網（2018）。人口統計資料。取自https://www.ris.gov.tw/app/portal/346
銓敘部全球資訊網（2017）。銓敘法規釋例彙編（上冊）。取自https://www.mocs.gov.tw/treasure/document.aspx?Node=814&Type=1&Index=3
衛生福利部統計處（2018）。食品及藥物管理統計。取自https://dep.mohw.gov.tw/DOS/lp-1729-113.html