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研究生:楊書哲
研究生(外文):YANG,SHU-CHE
論文名稱:智慧客梯的設計與優使性探討
論文名稱(外文):A Smart Elevator System: Design and Usability Study
指導教授:周忠信周忠信引用關係
指導教授(外文):Jwo,Chung-Hsin
口試委員:鄭有進李政雄
口試委員(外文):CHENG,YU-CHINLEE,CHENG-HSIUNG
口試日期:2019-07-05
學位類別:碩士
校院名稱:東海大學
系所名稱:數位創新碩士學位學程
學門:工程學門
學類:其他工程學類
論文種類:學術論文
論文出版年:2019
畢業學年度:107
語文別:中文
論文頁數:86
中文關鍵詞:客用電梯用戶體驗設計E-Coming系統
外文關鍵詞:passenger elevatorsuser experience designE-Coming elevator system
相關次數:
  • 被引用被引用:1
  • 點閱點閱:134
  • 評分評分:
  • 下載下載:0
  • 收藏至我的研究室書目清單書目收藏:0
隨著城市化的快速發展,出現了大量的高樓層建築。對於高樓型建築而言,客用電梯扮演著決定性的影響力。如今,現今客用電梯系統難以應對多樣性需求帶來新挑戰,例如直達目的樓層服務等。本研究利用資訊技術提出了一種名為E-Coming的客梯系統。當用戶在進入客梯車廂之前,透過手機告知系統目的地,讓系統為所有的用戶進行搭乘的規劃,以獲得更好的用戶體驗;此外,E-Coming可以根據用戶權限不同,給予直達目的樓層的服務。舉例來說當用戶攜帶寵物搭乘客梯時,E-Coming可支援該用戶直達目的樓層,以避免打擾其他乘客。E-Coming所訂定的優使性指標,透過驗證與模擬,確實能優於現今客梯系統。
With rapid urbanization, a great amount of tall buildings has appeared. For those tall buildings, passenger elevators play an important role. Nowadays, traditional passenger elevator systems become difficult to meet the new challenges raised by the diversity needs. Furthermore, current elevator systems cannot fulfill personalized requirements, such as floor-to-floor private direct service. In this research, utilizing state of the art information technology, we propose a new elevator system called E-Coming. Under E-Coming, user uses mobile phone to indicate his/her destination before entering the elevator car and follows the personalized instruction to get better experience services. E-Coming first plans and schedules for all users as optimal as possible. E-Coming also controls the elevator for special demand users. For example, a user with his/her dog needs a direct ride to avoid disturb other passengers. The usability study shows that E-Coming is much better than the current available elevator systems.
摘要 ii
ABSTRACT iii
謝誌 iv
目錄 v
表目錄 vii
圖目錄 viii
第一章緒論 1
1.1研究背景與動機 1
1.2研究目的 2
1.3研究成果 2
第二章文獻探討 4
2.1客用電梯 4
2.2用戶體驗 7
2.3人物誌(persona) 11
2.4顧客旅程地圖 13
第三章 用戶研究 15
3.1用戶行為與需求調查 15
3.2奠定目標用戶 19
第四章 智慧客梯系統設計 25
4.1本研究系統特色 25
4.2現今客梯演算法 25
4.3本研究客梯系統演算法 28
第五章 智慧客梯互動設計 32
5.1互動設計 32
5.2用戶系統 40
5.3介面設計 42
第六章 優使性評估 46
6.1優使性的設定 46
6.2定量模擬驗證 47
6.3定性模擬驗證 51
第七章 結論與未來研究 67
7.1研究成果分析 67
7.2結論與未來展望 68
參考文獻 69
附錄一 71
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11.ISO 9241-210(2010). Ergonomics of human-system interaction -- Part 210: Human-centred design for interactive systems.
12.Jakob Nielsen(2012). Usability 101: Introduction to Usability,https://www.nngroup.com/articles/usability-101-introduction-to-usability/(May 2, 2019)
13.CH.Tseng(2014)。易用性與用戶體驗的矛盾。 檢自https://pse.is/H8GSN(May 2, 2019)
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15.Alan Cooper(2008). The origin of personas from https://www.cooper.com/journal/2008/05/the_origin_of_personas/(May 2, 2019)
16.Hans Shih(2013)。人物誌 (Persona)。檢自https://www.hansshih.com/post/85896208325/%E4%BA%BA%E7%89%A9%E8%AA%8C-persona(June 15, 2019)
17.Kate Kaplan(2016). When and How to Create Customer Journey Maps from https://www.nngroup.com/articles/customer-journey-mapping/(June 15, 2019)
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19.Newzoo(2018). Top 50 Countries/Markets by Smartphone Users and Penetration from https://newzoo.com/insights/rankings/top-50-countries-by-smartphone-penetration-and-users/(June 15, 2019)

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