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研究生:林文彩
研究生(外文):LIN, WEN-TSAI
論文名稱:新北市學校志工使用臺北E大數位學習網志願服務訓練課程滿意度之研究
論文名稱(外文):A Study of School Volunteers’ Satisfaction towards Taipei e-Campus Volunteer Training Curriclum in New Taipei City
指導教授:應鳴雄應鳴雄引用關係
指導教授(外文):YING, MING-HSIUNG
口試委員:王貞淑黃品叡
口試委員(外文):WANG, CHEN-SHUHWANG,PIN-RUI
口試日期:2020-06-25
學位類別:碩士
校院名稱:中華大學
系所名稱:資訊管理學系
學門:電算機學門
學類:電算機一般學類
論文種類:學術論文
論文出版年:2020
畢業學年度:108
語文別:中文
論文頁數:84
中文關鍵詞:臺北E大數位學習網資訊系統成功模式社會認知理論使用者滿意度
外文關鍵詞:Taipei e-CampusModel of Information Systems SuccessSocial Cognitive TheoryUser Satisfaction
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在學校場域當中進行志願服務的志工稱為學校志工,於進行服務前也應參與志工教育訓練,近年來衛生福利部考量志工教育訓練之受訓時間及經費問題並因應多元學習管道,自2012年起運用臺北E大數位學習網站提供志願服務訓練課程,引導民眾以數位學習方式完成志工教育訓練。因此,本研究以DeLone & McLean所提出的資訊系統成功模型並另外加入Bandura的社會認知理論發展出本研究模型,以系統品質、資訊品質、服務品質、電腦自我效能、結果期待等構面為自變數,使用者滿意度為依變數,來進一步探討新北市學校志工使用臺北E大數位學習網志願服務訓練課程之滿意度。
本研究採用問卷調查法,彙整相關文獻改編之「新北市學校志工使用臺北E大數位學習網志願服務訓練課程滿意度調查問卷」做為蒐集研究資料之工具,採用便利抽樣,以新北市公立國民小學內的學校志工為研究對象,共計發放300份問卷,回收有效問卷計220份,後續以 SPSS 統計軟體進行敘述性統計分析、信度分析、相關分析、階層迴歸分析。
研究結果顯示:使用者對臺北E大數位學習網志願服務訓練課程的滿意度皆達到普通以上,系統品質、資訊品質、電腦自我效能和結果期待對使用者滿意度均會產生顯著的影響,因此要提升使用者滿意度,首先對校園志工使用臺北E大數位學習網志願服務訓練課程的結果期待進行提升;另外,提升系統品質可著重於系統傳輸的穩定性、網頁操作介面設計簡單化,讓使用者感受到志願服務訓練課程是容易使用的;而服務品質對使用者滿意度的影響則不顯著。
The volunteers who provide services at the venues of schools are called school volunteers, and they shall participate in the educational training for volunteers before they start to provide services. In recent years, the Ministry of Health and Welfare has considered the training period and expenses of the educational training for volunteers and the application of diverse channels for learning, and it has used the Taipei e-Campus to provide volunteer training curriculum since 2012, guiding the general public to complete their volunteer training in the way of digital learning. Therefore, the study developed the research model after adopting the Model of Information Systems Success proposed by DeLone & McLean and integrating with the Social Cognitive Theory proposed by Bandura. The aspects of system quality, information quality, service quality, computer self-efficacy and outcome expectation were taken as the independent variables with user satisfaction as the dependent variable, and the school volunteers’ satisfaction towards Taipei e-Campus volunteer training curriculum in New Taipei City was further investigated.
The method of questionnaire survey was adopted in the study. The compilation of relevant literature was turned into the "questionnaire on the school volunteers’ satisfaction towards Taipei e-Campus volunteer training curriculum in New Taipei City" as the tool for collecting data and information for the study. Convenience sampling was adopted for the survey, and the school volunteers who provide services at public elementary schools in New Taipei City were the research subjects. Totally 300 questionnaires was delivered, and totally 220 valid copies were retrieved. SPSS Statistics was used to conduct following descriptive statistical analysis, reliability analysis, correlation analysis and hierarchical regression analysis.
The results showed that the satisfaction of all users towards Taipei e-Campus volunteer training curriculum reached the normal level. System quality, information quality, computer self-efficacy and outcome expectation all had significant impact on the satisfaction of users. Therefore, if you would like to improve the satisfaction of users, you should first attempt to improve the outcome expectation of school volunteers who use Taipei e-Campus for the volunteer training curriculum; In addition, the emphases for system quality improvement can be the stability of transmission in the system and the simplification of website interface design, which may make the users fell that the volunteer training curriculum is easily available; However, service quality had insignificant impact on the satisfaction of users.
摘 要i
ABSTRACTⅱ
誌謝辭ⅳ
目錄ⅴ
表目錄ⅶ
圖目錄ⅸ
第一章 緒論1
1.1 研究背景與動機1
1.2 研究目的3
1.3 研究範圍4
1.4 研究流程5
1.5 論文架構7
第二章 文獻探討8
2.1 臺北E大數位學習網志願服務訓練課程8
2.1.1學校志工教育訓練8
2.1.2臺北E大數位學習網志願服務訓練課程的登入方式與內容9
2.2 資訊系統成功模式12
2.3 社會認知理論19
2.3.1 電腦自我效能20
2.3.2 結果期待22
第三章 研究設計23
3.1 研究架構23
3.2 研究假設24
3.3 研究方法25
3.4 研究對象26
3.5 操作型定義27
3.6 研究工具與預試29
3.6.1問卷編製29
3.6.2問卷預試分析34
第四章 資料分析41
4.1 問卷回收與發放41
4.2 正式問卷信度分析41
4.3 敘述性統計分析42
4.3.1受試者基本資料分析42
4.3.2敘述性資料分析44
4.4 模式基本假說檢定50
4.5 相關分析51
4.6 階層迴歸分析52
第五章 結論與建議57
5.1 研究結論57
5.2 研究貢獻59
5.3 研究限制59
5.4 研究建議60
5.5 未來研究方向60
參考文獻 62
附錄一:正式問卷68

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