一、中文部分
江文慈（2009）。“和顏悅色” 與 “忍氣吞聲”的背後: 國小教師情緒勞動的心理歷程分析。教育心理學報，40(4)，553-575。
洪妙如（2015）。高雄市國民中學教師心理資本、情緒勞務與組織公民行為關係之研究。國立中山大學教育研究所碩士論文。洪啟強（2011）。正向心理資本、工作敬業心、服務氣候與服務導向組織公民行為之研究。國立中山大學人力資源管理研究所碩士論文。李燦（2010）。組織信任研究綜述。中小企業管理與科技，19，92-93。
李淑滿（2014）。校長僕人領導對國小教師組織公民行為之影響─以工作敬業為中介變項。南台科技大學教育領導與評鑑研究所，高雄市。
李麗君（2007）。國民中學教育人員情緒勞務負荷與職業倦怠相關之研究-以台北市公立國民中學為例。國立台灣科技大學技術及職業教育研究所碩士論文。
吳宗祐（2003）。工作中的情緒勞動：概念發展、相關變項分析、心理歷程議題探討。國立臺灣大學心理學研究所博士論文。吳宗祐（2013）。主管與部屬互動中情緒勞動：回顧、釐清、及前瞻。人力資源管理學報，13(3)，57-105。
林尚平（2000）。組織情緒勞務負擔量表之發展。中山管理評論，8(3)，427-447。
呂晶晶（2009）。國民小學教育人員情緒勞務量表發展及其影響因素之研究。國立新竹教育大學教育學系研究所博士論文。吳若瑜（2015）。大臺北地區國小教師人格特質、情緒管理及情緒勞務之相關研究。臺北市立大學心理與諮商學系心理與諮商教學碩士學位班碩士論文。余品蓉（2015）。高雄市國小教師情緒勞務與工作敬業心之關係─以正向心理資本為調節變項。國立中正大學教育學院教學專業發展數位學習碩士論文。林火旺（1999）。倫理學。臺北市：五南書局。
林尚平、吳建明、湯大偉（2006）。情緒勞務者人力資源管理措施對改善負面情緒效應之配適研究。中華管理評論國際學報，9(3)，1- 42。
林淑姬（1992）。薪酬公平、程序公正與組織承諾、組織公民行為關係之研究。國立政治大學企業管理研究所博士論文。
胡士雄（2016）。越南胡志明市高級中學校長分布式領導、教師知覺組織支持與教師組織公民行為關係之研究。國立政治大學教育研究所博士論文。俞洪亮、蔡義清、莊懿妃（2018）。商管研究資料分析SPSS的應用三版。台北市：華泰文化事業股份有限公司。
高又淑（2014）。國中小教師社會地位知覺與專業認同之轉變。教師專業研究期刊，7，27-56。
秦夢群（2014）。群體層次教師組織公民行為、教師彰權益能、與學校效能關係之研究，教育與心理研究期刊，37(2)，1-30。
翁家茵（2017）。諮商心理師之情緒勞務、情緒智力和情緒耗竭之相關研究。國立東華大學諮商與臨床心理學系碩士論文。許文馨（2014）。學生偏差行為之管教與輔導。臺灣教育評論月刊，3(10)，48-51。
許家甄（2014）。高績效工作系統、員工正向工作情感對工作敬業心之影響研究。國立中正大學勞工關係學系暨研究所碩士論文。許道然（2002）。組織公民行為之研究。空大行政學報，12，
113-145。
陳怡婷（2015）。教師情緒勞務之探討。師友月刊，574，52-55。
陳映潔（2015）。個人與組織適配、知覺主管支持對敬業貢獻與組織公民行為之影響。國立臺灣師範大學科技應用與人力資源發展學系碩士論文。陳淑淳（2013）。工作熱情、真誠領導及信任感對組織公民行為影響之研究-以情緒勞務為調節變項。國立臺灣師範大學科技應用與人力資源發展學系碩士論文。張力仁（2011）。轉換型領導、組織自尊對組織公民行為影響之研究-以敬業貢獻度為中介變項。國立臺灣師範大學科技應用與人力資源發展學系人力資源碩士在職進修專班碩士論文。張純菁（2013）。公立社教機構第一線服務人員知覺組織支持對服務導向組織公民行為之影響－以情緒勞務為中介變項。國立高雄應用科技大學人力資源發展系碩士論文。連娟瓏（2012）。大專院校校長真誠領導與教師組織承諾關係之研究－以教師工作敬業為中介變雋。服務業管理評論，10，67-98。
黃若梅（2018）。工作敬業、調節焦點、團隊凝聚力與組織公民行為之跨層次關係研究。國立臺南大學行政管理學系碩士論文。黃詠真（2018）。教師情緒勞務、工作滿意度和組織公民行為之關係： 以角色定義幅度為調節變項。國立中山大學教育研究所碩士論文。楊智先（2007）。教師社群互動、工作希望感受與創造性轉化之關係：量化模式建構與典範案例分析。國立政治大學教育研究所博士論文。葉珈吟（2017）。國小級任教師情緒勞務與工作倦怠之相關研究：社會支持的調節效果。國立交通大學教育研究所碩士論文。鄧筱潔（2008）。工作特性對員工創新行為影響之研究－以敬業貢獻度為中介變項。國立彰化師範大學商業教育研究所碩士論文。蔡家媛（2007）。國民小學教師工作 價值觀與組織公民 行為之研究。國立花蓮教育大學行政與領導研究所碩士論文。鄭燿男（2002）。國中小教師的組織公民行為及其影響因素之研究：學校組織公民行為模型初構。國立高雄師範大學教育研究所博士論文。鄭任程（2017）。情緒勒索、工作壓力、情緒勞務與工作倦怠之關聯性研究─以護理人員為例。國立高雄應用科技大學企業管理系碩士論文。賴明政（2004）。企業倫理行為、組織承諾、工作滿足與組織公民行為關係之研究。企業管理學報，60，31-59。
謝宛芝（2013）。情緒勞動的前因變數、後果變數以及動機中介歷程之整合性探討：工作要求-資源模式的觀點。國立中山大學人力資源管理研究所碩士論文。薛玫琪（2016）。桃竹苗地區國民小學教師情緒勞務與組織公民行為之研究。國立新竹教育大學教育與學習科技學系碩士論文。蘇玲惠（2019）。教師情緒勞務與工作倦怠關係研究之後設分析。教育行政論壇11(1)，53-72。
二、英文部分
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