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研究生:韓洪軒
研究生(外文):HAN, HUNG-HSUAN
論文名稱:領導者影響風格與領導績效關係之研究 以空服組員觀點探討
論文名稱(外文):The Impact of Subordinates’ Perceived Leaders’ Influence Style on Leadership Performance and Social Loafing
指導教授:蘇哲仁蘇哲仁引用關係
指導教授(外文):SU, Che-Jen
口試委員:賴明政王俊人
口試委員(外文):LAI, MING-CHENGWANG, JUN-REN
口試日期:2020-07-25
學位類別:碩士
校院名稱:輔仁大學
系所名稱:餐旅管理學系碩士在職專班
學門:民生學門
學類:餐旅服務學類
論文種類:學術論文
論文出版年:2020
畢業學年度:108
語文別:中文
論文頁數:82
中文關鍵詞:影響風格領導績效印象形成社會賦閒
外文關鍵詞:Influence stylePerformance appraisalImpression formationSocial loafing
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傳統的印象管理是員工採用策略影響主管,本研究從員工的視角探討領導者影響的效能。以國際線客艙組員為研究對象,組織成員知覺到領導者的影響風格,會影響決策者的反應。客艙組員獲得與事務長有關的印象,包含和藹可親或令人不快的印象形成,是否會對領導績效與社會賦閒產生影響。
研究對象為國內知名國際航空公司本國籍客艙組員,以問卷施測,共發出問卷600份,實收493份有效問卷。經由AMOS分析後,研究結果顯示:(1)客艙組員視事務長為「明理的」、「友善的」,其印象趨向「和藹可親」,會提升對事務長的「領導績效評估」;(2)客艙組員視事務長為「固執的」,其印象趨向「令人不快」,與「社會賦閒」效果具有負向關係。最後,本研究針對結果提出實務上的建議。

The traditional impression management is that employees adopt strategies to influence supervisors, and this study explores the effectiveness of leaders’ influence style from the perspective of employees. This research targets at cabin attendants serving in the international flights, the members of the organization perceive the leaders’ style of influence, which will influence the response of decision makers. Cabin attendants get impression relate to the chief purser executive, including the impression formation of amiable or disagreeable, whether it will effect of performance appraisal and social loafing.
In this research, questionnaires were distributed to native cabin attendants who have served international flights for an Airline company in Taiwan. There are 600 questionnaires sent to cabin attendants, and 493 valid questionnaires were received. By applying AMOS analysis, this research concludes that (1) chief purser impression of cabin attendants’ amiability was positively predicted by cabin attendants’ feelings of reasonable、friendliness, had a more positive impact on winning higher performance appraisal. (2) cabin attendants regard the chief purser as tenacious, and their impression tends to be disagreeable, which is negatively related to the social loafing. At the end of this research, substantial suggestions will also be provided based on the research results.

摘要 i
ABSTRACT ii
謝誌 iv
目錄 vi
圖目錄 viii
表目錄 ix
第壹章 緒論 1
第一節 研究背景及動機 1
第二節 研究目的 4
第三節 研究流程圖 5
第貳章 文獻探討 6
第一節 領導者影響風格之知覺與印象形成 6
第二節 領導績效 11
第三節 社會賦閒 17
第參章 研究方法 23
第一節 研究架構與假設 23
第二節 研究對象與抽樣方法 28
第三節 變項衡量 31
第四節 資料分析 36
第五節 研究限制 38
第肆章 研究結果與分析 39
第一節 樣本描述性分析 39
第二節 信度與效度分析 45
第三節 結構方程模式分析 52
第四節 研究假說檢定 56
第伍章 結論與建議 59
第一節 研究結論 59
第二節 研究建議 62
參考文獻 64
附錄1 本研究量表 79
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