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研究生:周日格
研究生(外文):ZORIGOO ODGEREL
論文名稱:蒙古主要發展指標與衛生保健服務品質管理結果的關係
論文名稱(外文):The relationship between the key development indicators and the result of quality of health care service management in Mongolia
指導教授:林美惠林美惠引用關係
指導教授(外文):LIN, MEI-HUI
口試委員:張文三卓大順
口試委員(外文):CHANG, WEN-SANCHO, TA-SHUN
口試日期:2020-01-16
學位類別:碩士
校院名稱:明道大學
系所名稱:企業管理學系碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2020
畢業學年度:108
語文別:英文
論文頁數:42
中文關鍵詞:重點發展指標衛生保健服務社會保險基金
外文關鍵詞:key development indicatorshealth care servicesocial insurance fund
IG URL:Odko
Facebook:odgerel_zorigoo@yahoo.com
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中文摘要
本研究的目的是調查蒙古的關鍵發展指標和衛生保健服務品質管理的結果之間的
關係。研究資料是採用蒙古政府的統計數據,採用了2012 年至2018 年的數據資料。本
研究使用來分析研究資料的的統計方法,包括Pearson 積差相關和多元迴歸分析方法。
研究結果發現蒙古的人均衛生支出、住院病人數、公共設施利用率,以及從社會保險基
金領取養老金的退休金人數的關鍵發展指標與其衛生保健服務品質管理的結果之間存
在相關性。此外,關鍵發展指標中的每位護士人數和住院病人數兩項指標會影響衛生保
健服務品質管理的結果。本研究呈現出與蒙古的衛生保健服務管理質量的結果有關的關
鍵發展重要指標。研究結果為蒙古進一步改善醫療體系的政策實施提供了重要的參考。
關鍵字:重點發展指標、衛生保健服務、社會保險基金
ABSTRACT
The purpose of this study was to investigate the relationship between the key development
indicators and the result of quality of health care service management in Mongolia. The
research data from 2012 to 2018 were employed from the statistics of government in
Mongolia. The statistical methods for data analysis were used including the
Pearson product-moment correlation and multiple regression analysis. Results show that there
is a relationship between the key development indicators including the per capita health
expenditure, number of patients hospitalized, public facility utilization, and number of
pensionaries who receipt pensions from the social insurance fund and the result of quality of
health care service management. Moreover, the key development indicators related to the
result of quality of health care service management, including are the number of persons per
nurse and number of patients hospitalized that impacts the result of quality of health care
service management. This paper highlighted the important indicators for key development
that related the results of quality of health care service management in Mongolia. The results
shed light on the policy implementation of improving health care system in the further for
Mongolia.
Keywords: key development indicators, health care service, social insurance fund

TABLE OF CONTENTS
ABSTRACT II
ACKNOWLEDGEMENTS III
CHAPTER ONE INTRODUCTION 1
1.1 BACKGROUND 2
1.2 PROBLEM STATEMENT 7
1.3 STUDY PURPOSES 7
1.4 RESEARCH STRUCTURE 8
CHAPTER TWO LITERATURE REVIEW 9
2.1 THE HEALTH SYSTEM IN MONGOLIA 9
2.2 THE STRUCTURE OF THE CURRENT HEALTH SYSTEM 9
2.2 THE SERVICE QUALITY 10
2.3 THE QUALITY OF HEALTH CARE SERVICE 11
2.4 HOW TO MEASURE THE QUALITY OF HEALTHCARE SERVICES? 14
CHAPTER THREE RESEARCH METHODOLOGY 16
3.1 RESEARCH FRAMEWORK AND VARIABLE 16
3.2 RESEARCH HYPOTHESIS 17
3.3 SAMPLE AND DATA COLLECTION 18
3.4 THE METHODS OF DATA ANALYSIS: CORRELATION AND REGRESSION ANALYSIS 18
CHAPTER FOUR DATA ANALYSIS RESULT AND DISCUSSION 20
4.1 PEARSON CORRELATION ANALYSIS 20
CHAPTER FIVE CONCLUSIONS 29
REFERENCES 1
APPENDIX A 2


REFERENCES

Bolormaa,T., et al. (2007). Mongolia: Health system review. Health Systems in
Transition, 9(4), 1–151.
Campbell, S.M., Roland, S.O., & Buetow, S.A. (2000). Defining quality of care.
Journal of Social Science & Medicine, 51, 1611-1625.
Health Service Delivery Profile, Mongolia (2012). Pacific Region. Mongolia:
Promoting sustainable financing and universal coverage through health
insurance. UNESCAP, 2009.
Parasuraman, A., Zeithaml, V.A., & Berry, L.L. (1985). A conceptual model of
service quality and its implications for future research. Journal of Marketing,
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Sasser at al., 1978; Gummesson & Gronroos, 1988; Brown et al., 1989; Grönroos,
1990; Parasuraman et al.,1994.
Sasser, W., Olsen, R. P. & Wyckoff, D.D. (1978). Management of service
operations: text, cases, and readings. Boston: Allyn & Bacon.
Tumendembrel, N. Promoting Sustainable Strategies to Improve Access to Health
Care in the Asian
Tungalag, K. and Boltman, J. Review of the Mongolian Health Insurance System.
Ulaanbaatar, Asian Development Bank, 2010.
www.wpro.who.int/health_services/service_delivery_profile_mongolia


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