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研究生:阮南中
研究生(外文):Nguyen Nam Trung
論文名稱:Factors Affecting Job Satisfaction of Emplovees in Vietcombank Head Office
論文名稱(外文):Factors Affecting Job Satisfaction of Emplovees in Vietcombank Head Office
指導教授:林筱增林筱增引用關係
指導教授(外文):Lin, Hsiao-Tseng
學位類別:碩士
校院名稱:美和科技大學
系所名稱:企業管理系經營管理碩士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2020
畢業學年度:108
語文別:英文
論文頁數:73
中文關鍵詞:Job SatisfactionVietcombankHerzberg’s two-factor theory
外文關鍵詞:Job SatisfactionVietcombankHerzberg’s two-factor theory
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Happy workers are productive workers and productive workers are likely to be happy. Satisfied employees are the happy employees who willingly help their colleagues and stay with the organization even in emergency situations. Hence, job satisfaction is essential to ensure the survival as well as the development of employees. This study aims to examine factors affecting job satisfaction in Vietcombank’s head office. Based on Herzberg’s two-factor theory, this study proposes ten factors. To achieve the purpose, this study adopted quantitative methodology. Through the paper survey with 41 items, there were 310 respondents in this study. The results show with Hygiene aspect, the four factors showing their direct impacts on job satisfaction are Policies and rules of the bank, Supervision, Salary and benefits and Working conditions. With Motivation group, the four factors showing significant impact on Job satisfaction of employees working at Vietcombank’s head office including Working itself, Achievements, Responsibility and Advancements.Therefore, this study may provide a base for managers to change their policies to enhance job satisfaction in areas of both eight significant factors, especially focusing on low-rated factors as Supervision and Recognition and also focusing on strongly positive factors as Salary and benefits, Policies and rules of the bank and Responsibility.
Happy workers are productive workers and productive workers are likely to be happy. Satisfied employees are the happy employees who willingly help their colleagues and stay with the organization even in emergency situations. Hence, job satisfaction is essential to ensure the survival as well as the development of employees. This study aims to examine factors affecting job satisfaction in Vietcombank’s head office. Based on Herzberg’s two-factor theory, this study proposes ten factors. To achieve the purpose, this study adopted quantitative methodology. Through the paper survey with 41 items, there were 310 respondents in this study. The results show with Hygiene aspect, the four factors showing their direct impacts on job satisfaction are Policies and rules of the bank, Supervision, Salary and benefits and Working conditions. With Motivation group, the four factors showing significant impact on Job satisfaction of employees working at Vietcombank’s head office including Working itself, Achievements, Responsibility and Advancements.Therefore, this study may provide a base for managers to change their policies to enhance job satisfaction in areas of both eight significant factors, especially focusing on low-rated factors as Supervision and Recognition and also focusing on strongly positive factors as Salary and benefits, Policies and rules of the bank and Responsibility.
ACKNOWLEDGMENTS I
ABSTRACT II
Contents V
Tables VII
Figures VIII
Chapter1 Introduction 1
1.1 Overview of Vietcombank and Vietcombank’s head office 1
1.1.1 Overview of Vietcombank 1
1.1.2. Vietcombank’s head office 2
1.2. Background and Motivation 3
1.3. Research Purpose 4
1.3.1. Research Objectives 4
1.3.2. Research Questions 5
1.4. Research Scope and Limitations 5
1.5. Research Structure 6
2.1 Overview of Job Satisfaction of Employees 7
2.1.1 Concepts of employees 7
2.1.2. Definition of job satisfaction 8
2.1.3. The features of job satisfaction and its importance 10
2.2. Relationship between motivation and job satisfaction of employees 12
2.2.1. Definition of motivation 12
2.2.2. The importance of employee motivation to job satisfaction 13
2.3. Motivation theories in the relationship with job satisfaction 14
2.3.1. Herzberg Two-factor Theory 15
2.3.2. Herzberg's theory adapted and applied in different context 17
2.4. Factors affecting job satisfaction 19
2.4.1. Bank policies 19
2.4.2. Supervision 20
2.4.3. Salary and benefits 20
VI
2.4.4. Interpersonal relations 20
2.4.5. Working conditions 20
2.4.6. Working itself 20
2.4.7. Achievement 21
2.4.8. Recognition 21
2.4.9. Responsibility 21
2.4.10. Advancement 22
2.5. Chapter summary 22
Chapter 3 Research Methodology 23
3.1 Research Methods 23
3.2. Research Framework 25
3.3. Research Variables, Hypotheses and Model 26
3.4. Questionnaire design and Variable measurement 28
3.4.1. Questionnaire design 28
3.4.2. Measurement of variables 30
3.5. Sample and data collection 30
3.5.1. Population and Sample 30
3.5.2. Data collection 31
3.6. Data Analysis Techniques 31
Chapter 4 Research Results and Analysis 33
4.1 Descriptive Results 33
4.1.1. Demographic characteristics 33
4.1.2. Descriptive statistics of measured items 34
4.2. Reliability Analysis 37
Source: Synthesis from SPSS 16 39
4.3. Exploratory Factor Analysis (EFA) 39
4.4. Correlation analysis 42
4.5. Multiple regression analysis 43
Chapter 5 Conclusions and Recommendations 49
5.1. Summary of the Findings 49
5.2. Recommendations 50
5.3. Suggestion for further research 53
References 54
Appendix 59
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