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研究生:呂玉琪
研究生(外文):Lu, Judy
論文名稱:社會交換與員工權利認知及其對工作成果的影響
論文名稱(外文):Social exchange, employee entitlement perception and their effects on work outcomes
指導教授:林月雲林月雲引用關係
指導教授(外文):Lin, Carol
口試委員:吳文傑張朝清
口試委員(外文):Wu, JackChang, Chao-Ching
口試日期:2020-03-30
學位類別:碩士
校院名稱:國立政治大學
系所名稱:國際經營管理英語碩士學位學程(IMBA)
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2020
畢業學年度:108
語文別:英文
論文頁數:77
中文關鍵詞:社會交換員工權利工作成果組織承諾組織公民行為
外文關鍵詞:Social exchangeEmployee entitlementWork outcomesOrganizational commitmentOrganizational citizenship behavior
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Employees' organizational commitment and organizational citizenship behavior are key work outcomes to determine an organization's success. Research has shown that their work conditions influence employees' work outcomes. The relationship between supervisor and subordinates is generally viewed as how well the organization value and reward its employees' contributions. This study aims to identify the role of employees' entitlement perception in the relationship between social exchange and employees' work outcomes. An online survey was conducted to collect data and received a total of 138 valid responses. Analysis of the responses revealed that social exchange is positively correlated to organizational commitment and employees' work behaviors, and organizational commitment has a mediating effect between the relationship of social exchange and organizational citizenship behaviors. The study concludes that employees' entitlement perceptions do not have significant moderating mediated effects on the relation of social exchange and work outcomes. On this basis, organizations ought to create high qualities of social exchange to enhance their employees' favorable work outcomes. Future research should clarify individual differences among the full range of personality traits in order to capture more comprehensive behaviors and attitudes in the workplace.
1. Introduction 1
1.1. Research background and motivation 1
1.2. Research purpose 2
1.3. Organization of this thesis 3
2. Literature review 4
2.1. Entitlement 4
2.1.1. Employees’ entitlement perception in the workplace 4
2.1.2. Work outcomes associated with employee entitlement 6
2.2. Social exchange 9
2.2.1. Definition of social exchange 9
2.2.2. Social exchange in the workplace 10
2.2.3. Work outcomes associated with social exchange 12
2.3. Work outcomes 13
2.3.1. Definition of organizational citizenship behavior 13
2.3.2. Antecedents and consequences of organizational citizenship behavior 15
2.3.3. Definition of organizational commitment 18
2.3.4. Antecedents and consequences of organizational commitment 20
2.3.5. Relationship between organizational commitment and organizational citizenship
behavior 22
2.4. The moderating role of employee entitlement 24
2.4.1. Moderating effects of entitlement on the relation between social exchange and
organizational commitment 24
2.4.2. Moderating effects of entitlement on the relation between social exchange and
organizational citizenship behavior 25
3. Methodology 28
3.1. Research design 28
3.1.1. Methodological approach to the research 28
3.1.2. Survey construction 29
3.1.3. Workplace vignettes 31
3.2. Manipulation check 34
3.3. Procedures for data collection 37
3.3.1. Participants 37
3.3.2. Work outcome related variables 38
3.3.3. Control variables 40
4. Results 43
4.1. Analysis of reactions to vignettes 43
4.2. Correlations between variables 45
4.3. Confirmatory factor analysis on measurement model 47
4.4. Hypothesis testing 48
5. General discussion 53
5.1. Summary of key findings 53
5.2. Implications 54
5.2.1. Theoretical implications 54
5.2.2. Practical implications 56
5.3. Research limitations 58
5.4. Future research recommendations 60
6. Conclusion 62
7. References 63
8. Appendix 74
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