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研究生:曾達鴻
研究生(外文):Ta-Hung Tseng
論文名稱:連鎖業店長的領導風格與員工績效關係之研究-以工作投入為中介
論文名稱(外文):The Study of the Relationship between Leadership Style of Chain Store Managers and Empolyee Performnace:Job Involvement as the Mediator
指導教授:鄭晉昌鄭晉昌引用關係
指導教授(外文):Jihn-Chang Jehng
學位類別:碩士
校院名稱:國立中央大學
系所名稱:人力資源管理研究所在職專班
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2020
畢業學年度:108
語文別:中文
論文頁數:78
中文關鍵詞:領導風格轉換型領導交易型領導工作投入個人績效
外文關鍵詞:Leadership StyleTransformational LeadershipTransactional LeadershipJob InvolvementPersonal Performance
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  在邁入全通路的新經濟的競爭下,藥局連鎖零售業除了要有對的經營策略與創新的技術外,還需人才投入與管理領導的變革,來帶動成員的工作投入,如此團隊與成員才會成長並能共享利益。本研究藉由問卷調查與分析結果,來探究連鎖業店長的領導風格、員工績效與工作投入之關聯性,再就以分析結果進行討論及管理意涵之說明。

  本研究以台灣藥局連鎖業員工為對象,總計發出 535 份問卷後,回收 466 份,有效回收問卷 463 份,有效回收率為86.54%。本研究實證結果如下:

1.轉換型領導對於員工的個人績效表現具有顯著正向影響。
2.交易型領導對於員工的個人績效表現並無明顯的影響。
3.員工的工作投入對於其個人績效的表現具有顯著正向影響。
4.工作投入在轉換型領導與員工的個人績效間具有顯著中介效果,且為完全中介。
5.工作投入在交易型領導與員工的個人績效間不具任何中介效果。

  最後,依據研究結果提出結論與建議,期望提供產業與其他相關研究之參考方向。
  Under the competition of a new economy that has entered the whole channel, in addition to the right business strategy and innovative technology, the pharmacy chain retail industry also needs talent input and management leadership changes to drive the members' job involvement. Members will grow and share benefits. This research uses questionnaire surveys and analysis results to explore the relevance of the chain store's leadership style, employee performance and job involvement, and then discusses and explains the meaning of management based on the analysis results.

  In this study, Taiwan pharmacy chain employees were used as the target. After sending a total of 535 questionnaires, 466 questionnaires were recovered, and 463 questionnaires were effectively recovered, with an effective recovery rate of 86.54%. The empirical results of this study are as follows:

1.Transformational leadership has a significant positive impact on employees' personal performance.
2.Transactional leadership has no significant impact on employees' personal performance.
3.Employees' job involvement has a significant positive impact on their personal performance.
4.Job involvement has a significant intermediary effect between transformational leadership and the personal performance of employees, and it is a complete intermediary.
5.The intermediary effect of job involvement between transactional leadership and employees' personal performance does not exist.

  Finally, based on the results of the research, conclusions and suggestions are expected, which are expected to provide a reference direction for enterprises and other related research.
第一章 緒論.............................................1
第一節 研究背景與動機....................................1
第二節 研究問題與目的....................................3
第三節 研究範圍與流程....................................4
第四節 研究限制.........................................5
第二章 文獻探討.........................................6
第一節 轉換型領導(Transformational leadership style)...6
第二節 交易型領導(Transactional leadership style).....11
第三節 工作投入(Job involvement)......................15
第四節 各構面互動關係之探討.............................19
第五節 研究個案簡介.....................................22
第三章 研究設計........................................23
第一節 觀念性架構......................................23
第二節 研究假設........................................24
第三節 研究變項的定義..................................24
第四節 衡量題項與設計..................................26
第五節 抽樣原則........................................28
第六節 分析方法........................................28
第四章 研究結果與分析..................................30
第一節 基本資料分析....................................30
第二節 信度分析........................................32
第三節 敘述性統計分析...................................32
第四節 各構面差異性分析.................................34
第五節 多元常態性假設檢定...............................36
第六節 量表信效度分析...................................37
第七節 各題項間之關係...................................38
第八節 變項迴歸分析.....................................40
第九節 工作投入的中介效果預測............................44
第十節 研究假設驗證結果.................................48
第五章 結論與建議.......................................49
第一節 結果與討論.......................................49
第二節 管理意涵.........................................51
參考文獻...............................................54
一、中文文獻...........................................54
二、英文文獻...........................................57
附錄 正式問卷.........................................64
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