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研究生:尼安
研究生(外文):NIISLELKHUU ENKHMUNKH
論文名稱:影響工作滿意度的因素:以蒙古Oyu-Tolgoi LLC為例
論文名稱(外文):The Factors Influence Job Satisfaction: A Case Study of Oyu-Tolgoi LLC in Mongolia
指導教授:范惟翔范惟翔引用關係
指導教授(外文):FAN, WEI-SHANG
口試委員:藍俊雄郭東昇
口試日期:2020-06-15
學位類別:碩士
校院名稱:南華大學
系所名稱:企業管理學系管理科學碩博士班
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2020
畢業學年度:108
語文別:英文
論文頁數:54
中文關鍵詞:工作滿意度工作績效
外文關鍵詞:Job satisfactionJob performance
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  員工的態度對於管理層和組織非常重要,因為它們決定了組織中員工的行為。滿意的員工不僅是組織內部令人愉悅的氛圍的創造者,以使其表現良好,而且還能確保質量提高並表現出工作績效。因此,工作滿意度一直是許多研究的主題。儘管一些研究集中在工作滿意度和工作績效上,但是關於工作滿意度及其對工作績效影響的決定因素的實證研究很少,尤其是在採礦組織中。這項研究試圖通過使用蒙古Umnugobi省Oyu Tolgoi LLC的採礦組織來彌補這一空白。該研究回顧了有關工作滿意度和工作績效概念的文獻。該研究對SPSS 20.0統計軟件包採用了定量方法,並從員工那裡收集了數據。研究表明,他們的滿意度很高,尤其是在採礦業的健康和安全政策方面。此外,薪酬/薪水對其工作滿意度有積極影響,而工作滿意度完全支持工作績效。
  Employee attitudes are very important to management and organizations since they determine the behavior of employees in an organization. Satisfied employees are not only creators of a pleasing atmosphere within organizations to perform well however ensure quality gain and show job performance as well. Therefore, job satisfaction has been the topic of many studies. Although some researches focused on job satisfaction and job performance, empirical work on the determinants of job satisfaction and its effect on job performance especially in mining organizations is scanty. This research attempts to fill the gap by using a mining organization in the Oyu Tolgoi LLC in the Umnugobi province of Mongolia as a case study. The study reviewed the literature on the concepts of job satisfaction and job performance. The study employed a quantitative methodology on SPSS 20.0 statistical package, and data collected from employees. The study indicated their satisfaction level was high especially with health and safety policies in the mining sector. Additionally, compensation/salary has a positive impact on their job satisfaction while job satisfaction fully supported job performance.
MBA recommendation letter  i
ACKNOWLEDGEMENT  ii
論文摘要內容:  iii
Abstract  iv
TABLE OF CONTENTS  v
LIST OF FIGURES  vii
LIST OF TABLES  viii
CHAPTER ONE 1
INTRODUCTION  1
1.1 Research Background  1
1.2 Research Objective  2
1.2.1 Research Questions  2
1.3 Subject and Research Scope  3
1.4 Procedure and Research Structure  4
1.5 About Oyu – Tolgoi Mining Company  5
CHAPTER TWO  8
LITERATURE REVIEW 8
2.1 Job Satisfaction  8
2.1.1 Definition of Job Satisfaction  11
2.2 Job Performance  12
2.2.1 Concept of Job Performance  13
2.2.2 Effect of Job Satisfaction on Performance  14
2.3 Theories of Job Satisfaction  15
2.3.1 Maslow’s Hierarchy of needs theory  15
2.3.2 Clayton P. Alderfer's ERG theory 18
2.3.3 The Need for Mac Cell Ell’s Theory  18
2.3.4 Herzberg two- factor theory  19
2.4 Factors affecting on Job satisfaction  19
2.4.1 Safety at the Workplace  20
2.4.2 Salary  20
2.4.3 Rewards, Promotion and Career  21
2.4.4 Training and Development 21
2.4.5 Relationship with Co-workers  21
2.4.6 Relationship with Supervisors  22
CHAPTER THREE  23
RESEARCH METHODOLOGY  23
3.1 Research Model  23
3.2 Measurement  24
3.3 Methods of Data Analysis  27
3.3.1 Descriptive Statistical Analysis  27
3.3.2 Factor analysis  27
3.3.3 Correlation analysis  28
3.3.4 Regression analysis (hypothesis test)  28
CHAPTER FOUR  29
ANALYSIS AND RESULTS  29
4.1 Descriptive Analysis  29
4.1.1 Characteristics of respondents  29
4.1.2 Measurement Result of Relevant Variables  30
4.2 Factor Analysis and Reliability Test  33
4.3 Correlation Analysis  36
4.4 Multiple Regression Analysis  40
4.4.1 Relationship between Safety and work place and Job satisfaction  40
4.4.2 Relationship between Salary and Job satisfaction  40
4.4.3 Relationship between Reward promotion, career and Job satisfaction  41
4.4.4 Relationship between Training and developments and Job satisfaction  41
4.4.5 Relationship between Relationship with co-workers and Job satisfaction  42
4.4.6 Relationship between Relationship with supervisors and Job satisfaction  42
4.4.7 Relationship between Job satisfaction and Job Performance  43
CHAPTER FIVE  44
CONCLUSIONS AND SUGGESTIONS  44
5.1 Research Conclusions  44
5.2 Research Suggestions  44
REFERENCES  46
APPENDIX QUESTIONNAIRE  51
LIST OF FIGURES
Figure 1.1 Research process 5
Figure 1.2 Mongolia’s GDP growth (percentage) 6
Figure 1.3 Mongolia’s FDI by industry 7
Figure 2.1 Maslow's Hierarchy of needs 17
Figure 2.2 Herzberg's Two-Factor theory 19
Figure 3.1 Research model 23
LIST OF TABLES
Table 1.1 The Scope of This Study 3
Table 3.1 Questionnaire items 25
Table 4.1 Profiles of samples 29
Table 4.2 Descriptive analysis for quality questionnaire items 30
Table 4.3 Descriptive analysis for Job satisfaction questionnaire item 32
Table 4.4 Descriptive analysis for Job performance questionnaire item 32
Table 4.5 Results of factor analysis 35
Table 4.6 Means, Std.Deviations and Correlations among All Variable 39
Table 4.7 Results of Regression Analysis of SW and JS 40
Table 4.8 Results of Regression Analysis of S and JS 41
Table 4.9 Results of Regression Analysis of RPC and JS 41
Table 4.10 Results of Regression Analysis of TD and JS 42
Table 4.11 Results of Regression Analysis of RWC and JS 42
Table 4.12 Results of Regression Analysis of RWS and JS 43
Table 4.13 Results of Regression Analysis of RWS and JS 43
Table 5.1 The results of empirical test 44
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