本研究旨在探討高屏地區某科技公司的員工之組織文化與組織公民行為及工作績效之關連性。以組織為出發點，了解組織公民行為對成員提升工作績效的影響層面。重視組織與個人工作價值觀息息相關，整體觀之其具有正面的效果。
本研究以高屏地區某科技公司的職員為對象，運用發放問卷不記名調查方式，以除預試問卷30份外，正式問卷共發放150份問卷，回收130份問卷，填答空白、不完整與矛盾問卷扣除11份，總計有效問卷共119份，有效回收率91.53%。搜集得到的問卷資料利用SPSS方法進行統計分析，其中包含項目分析、信度分析、樣本結構分析、敘述性統計分析、迴歸分析等驗證研究假設。
結果獲致下列結論：
一、組織文化與組織公民行為呈現顯著正向的關係；
二、組織公民行為與工作績效呈現顯著正向的關係；
三、組織文化與工作績效呈現顯著正向的關係；
四、組織公民行為在組織文化對工作績效的影響存在中介效果。

對於研究發現，運用於實際作業及未來研究發展提出關聯性實質之意見參考與作業方法，可供高屏地區科技公司管理者，以及後續有意研究人員參考，並作為改善公司營收獲利之依據。

The purpose of this study is to explore the correlation between organizational culture, organizational citizenship behavior and job performance of employees in a southern technology company. In this study, a questionnaire survey method was adopted. In addition to 30 pre-test questionnaires, a total of 150 questionnaires were sent out, 130 were retrieved, and 11 invalid questionnaires were deleted. A total of 119 valid questionnaires were used. The effective recovery rate is 91.53%. The funds obtained from the questionnaire were analyzed using SPSS statistical methods, including project analysis, reliability analysis, sample structure analysis, descriptive statistical analysis, regression analysis and other methods.
The hypothesis verification results of this study are summarized as follows:
1. Organizational culture and organizational civic behavior have a significant positive impact and were established;
2. Organizational citizenship behavior and work performance have a significant positive impact and were established;
3. Organizational culture and work performance have a significant positive impact and were established;
4. Organizational culture indirectly affects job performance through organizational citizenship behavior and is fully intermediary.

Based on the research results, this study provides specific recommendations and practices for practical applications and unresearched studies. It provides managers of a southern technology company and follow-up researchers and serves as a basis for improving the company's profitability.
Keywords: organizational culture, organizational citizenship behavior, job performance

目 錄

中文摘要 i
英文摘要 ii
誌謝 iii
目錄 iv
表目錄vi
圖目錄viii

一、緒論1
1.1研究背景與動機 1
1.2研究目的3
1.3研究範圍與對象 3
1.4研究流程3
二、文獻探討5
2.1組織文化6
2.2組織公民行為11
2.3工作績效18
2.4各相關變項之研究23
三、研究方法26
3.1研究架構26
3.2研究假設27
3.3研究型變數之操作型定義與衡量27
3.4資料分析方法35
3.5問卷設計37
四、研究結果38
4.1預試問卷38
4.2項目分析39
4.3信度分析45
4.4樣本結構分析46
4.5敘述性統計分析48
4.6迴歸分析53
五、結論與建議58
5.1結論58
5.2建議60
參考文獻63
研究問卷69


表目錄
表1-1 2020年1-2月臺灣電機電子業進出口金額比較2
表2-1 組織文化之定義6
表2-2 組織公民行為之定義15
表2-3 工作績效之定義20
表3-1 組織文化之操作型定義28
表3-2 組織文化之衡量題項29
表3-3 組織公民行為之操作型定義30
表3-4 組織公民行為之衡量題項32
表3-5 工作績效之操作型定義33
表3-6 工作績效之衡量題項34
表4-1 前測問項之信度分析38
表4-2 組織文化之項目分析39
表4-3 組織公民行為之項目分析41
表4-4 工作績效之項目分析43
表4-5 研究變數各構面之信度分析45
表4-6 樣本結構分析表46
表4-7 組織文化之敘述性統計分析表48
表4-8 組織公民行為之敘述性統計分析表50
表4-9 工作績效之敘述性統計分析表51
表4-10 組織文化與組織公民行為之迴歸分析表53
表4-11 組織公民行為與工作績效之迴歸分析表54
表4-12 組織文化與工作績效之迴歸分析表55
表4-13 組織公民行為中介組織文化與工作績效的效果迴歸分析表56
表4-14 研究假設驗證結果彙總表57


圖目錄
圖1-1 研究流程圖4
圖3-1 研究架構圖26
圖4-1 組織公民行為中介組織文化與工作績效之驗證圖56

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