|
[1] Ahmad, S.Z., Ahmad, N. and Bakar, A.R.A. (2018), “Reflections of entrepreneurs of small and mediumsized enterprises concerning the adoption of social media and its impact on performance outcomes: evidence from the UAE”, Telematics and Informatics, Vol. 35 No. 1, pp. 6-17. [2] Ali-Hassan, H., Nevo, D. and Wade, M. (2015), “Linking dimensions of social media use to job performance: the role of social capital”, The Journal of Strategic Information Systems, Vol. 24 No. 2, pp. 65-89. [3] Alimam, M., Bertin, E. and Crespi, N. (2017), “ITIL perspective on enterprise social media”, International Journal of Information Management, Vol. 37 No. 4, pp. 317-326. [4] Antonius, N., Xu, J. and Gao, X. (2015), “Factors influencing the adoption of enterprise social software in Australia”, Knowledge-Based Systems, Vol. 73 No. 1, pp. 32-43. [5] Archer-Brown, C. and Kietzmann, J. (2018), “Strategic knowledge management and enterprise social media”, Journal of Knowledge Management, Vol. 22 No. 6, pp. 1288-1309. [6] Bachechi, B. A. (2020). Job Satisfaction, Work-Life Balance, and Turnover Intention in US Workers (Doctoral dissertation, Capella University). [7] Barling, J., Cheung, D., Kelloway, E.K., 1996. Time management and achievement striving interact to predict car sales performance. Journal of Applied Psychology 81 (6), 821. [8] Baruah, T. D. (2012). Effectiveness of Social Media as a tool of communication and its potential for technology enabled connections: A micro-level study. International Journal of Scientific and Research Publications, 2(5), 1-10. [9] Berger, J. (2013). Beyond viral: Interpersonal communication in the Internet age. Psychological Inquiry, 24(4), pp.293–296. [10] Berger, J., & Iyengar, R. (2013). Communication channels and word of mouth: How the medium shapes the message. Journal of consumer research, 40(3), pp.567-579. [11] Bizzi, L. (2020), “Should HR managers allow employees to use social media at work? Behavioral and motivational outcomes of employee blogging”, International Journal of Human Resource Management, Vol. 31 No. 10, pp. 1285-1312. [12] Boyd, D. (2007). Why youth (heart) social network sites: The role of networked publics in teenage social life. Rochester, NY: Social Science Research Network. [13] Boyd, d. (2010). Social network sites as networked publics: Affordances, dynamics, and implications. In Networked self: Identity, community, and culture on social network sites (pp. 39–58). [14] Boyd, D. (2014). It’s complicated: The social lives of networked teens. New Haven: Yale University Press. [15] Bretschneider, S. and Parker, M. (2016), “Organization formalization, sector and social media: does increased standardization of policy broaden and deepen social media use in organizations?”, Government Information Quarterly, Vol. 33 No. 4, pp. 614-628. [16] Broughton, A., Higgins, T., Hicks, B., & Cox, A. (2009). Workplaces and social networking: The implications for employment relations. Institute for Employment Studies, Brighton. [17] Bulgurcu, B., Osch, W.V. and Kane, G.C. (2018), “The rise of the promoters: user classes and contribution patterns in enterprise social media”, Journal of Management Information Systems, Vol. 35 No. 2, pp. 610-646. [18] Cai, Z., Huang, Q., Liu, H. and Wang, X. (2018), “Improving the agility of employees through enterprise social media: the mediating role of psychological conditions”, International Journal of Information Management, Vol. 38 No. 1, pp. 52-63. [19] Carlson, P. J., & Davis, G. B. (1998). An investigation of media selection among directors and managers: From" self" to" other" orientation. MIS quarterly, pp.335-362. [20] Charoensukmongkol, P. (2014), “Effects of support and job demands on social media use and work outcomes”, Computers in Human Behavior, Vol. 36 No. 7, pp. 340-349. [21] Charoensukmongkol, P. and Sasatanun, P. (2017), “Social media use for CRM and business performance satisfaction: the moderating roles of social skills and social media sales intensity”, Asia Pacific Management Review, Vol. 22 No. 1, pp. 25-34. [22] Chen, X., Wei, S., Davison, R.M. and Rice, R.E. (2019a), “How do enterprise social media affordances affect social network ties and job performance?”, Information Technology & People, Vol. 33No. 1. [23] Chen, X., Wei, S., Sun, C. and Liu, Y. (2019b), “How technology support for contextualization affects enterprise social media use: a media system dependency perspective”, IEEE Transactions on Professional Communication, Vol. 62 No. 3, pp. 279-297. [24] Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30(4), 319–326. [25] Culnan, M. J., & Markus, M. (1987). Information technologies. In F. M. Jablin, L. L. Putnam, K. H. Roberts, & L. W. Porter (Eds.), Handbook of organizational communication: An interdisciplinary perspective (pp. 420–443). Thousand Oaks, CA: Sage. [26] Daft, R. L., Lengel, R. H., & Trevino, L. K. (1987). Message equivocality, media selection, and manager performance: Implications for information systems. MIS quarterly, 355-366. [27] Davison, R.M., Ou, C.X., Martinsons, M.G., Zhao, A.Y. and Du, R. (2014), “The communicative ecology of web 2.0 at work: social networking in the workspace”, Journal of the Association for Information Science and Technology, Vol. 65No. 10, pp. 2035-2047. [28] Dellarocas, C. (2003). The digitization of word of mouth: Promise and challenges of online feedback mechanisms. Management science, 49(10), 1407-1424. [29] Demircioglu, Mehmet Akif (2018). Examining the Effects of Social Media Use on Job Satisfaction in the Australian Public Service: Testing Self-Determination Theory. Public Performance & Management Review, (), 1–28. [30] Dennis, A. R., Fuller, R. M., & Valacich, J. S. (2008). Media, tasks, and communication processes: A theory of media synchronicity. MIS Quarterly, 32(3), 575–600. [31] Drummond, C., Mcgrath, H. and O’Toole, T. (2017), “The impact of social media on resource mobilisation in entrepreneurial firms”, Industrial Marketing Management, Vol. 70 No. 1, pp. 68-89. [32] Ellison, N. B., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook “friends:” Social capital and college students’ use of online social network sites. Journal of computer-mediated communication, 12(4), 1143-1168. [33] Forsgren, E. and Bystr€om, K. (2018), “Multiple social media in the workplace: contradictions and congruencies”, Information Systems Journal, Vol. 28 No. 3, pp. 442-464. [34] Fu, J., Shang, R.-A., Jeyaraj, A., Sun, Y. and Hu, F. (2019), “Interaction between task characteristics and technology affordances: task-technology fit and enterprise social media usage”, Journal of Enterprise Information Management, Vol. 33 No. 1, pp. 1-22. [35] Fusi, F. and Feeney, M.K. (2018), “Social media in the workplace: information exchange, productivity, or waste?”, The American Review of Public Administration, Vol. 48 No. 5, pp. 395-412. [36] Fusi, F., & Feeney, M. K. (2016). Social media in the workplace information exchange, productivity, or waste? American Review of Public Administration. (Forthcoming). [37] Ganapati, S., & Reddick, C. G. (2014). The use of ICT for open government in US municipalities: Perceptions of chief administrative officers. Public Performance & Management Review, 37(3), 365–387 [38] Gibbs, J. L., Rozaidi, N. A., & Eisenberg, J. (2013). Overcoming the “ideology of openness”: Probing the affordances of social media for organizational knowledge sharing. Journal of Computer-Mediated Communication, 19(1), 102-120. [39] Gilbert, E., & Karahalios, K. (2009, April). Predicting tie strength with social media. In Proceedings of the SIGCHI conference on human factors in computing systems (pp. 211-220). [40] Gonzalez, E.S., Leidner, D.E., Riemenschneider, C. and Koch, H. (2013), “The impact of internal social media usage on organizational socialization and commitment”, Thirty Fourth International Conference on Information Systems, Milan, pp. 1-18. [41] Hampton, K. N., Sessions, L. F., & Her, E. J. (2011). Core networks, social isolation, and new media: How Internet and mobile phone use is related to network size and diversity. Information, Communication & Society, 14(1), 130-155. [42] Haythornthwaite, C. (2005). Social network methods and measures for examining e-learning. Social networks, 2005, 1-22. [43] Hodder, A. (2020). New Technology, Work and Employment in the era of COVID‐19: reflecting on legacies of research. New Technology, Work and Employment. [44] Hoffman, D. L., & Novak, T. P. (2012). Why do people use social media? Empirical findings and a new theoretical framework for social media goal pursuit. Empirical Findings and a New Theoretical Framework for Social Media Goal Pursuit (January 17, 2012). [45] Hu, S., Gu, J., Liu, H. and Huang, V. (2017), “The moderating role of social media usage in the relationship among multicultural experiences, cultural intelligence, and individual creativity”, Information Technology and People, Vol. 30 No. 2, pp. 265-281. [46] Huang, L.V. and Liu, L. (2017), “Ties that work: investigating the relationships among coworker connections, work-related facebook utility, online social capital, and employee outcomes”, Computers in Human Behavior, Vol. 72 No. 1, pp. 512-524. [47] Huy, Q. and Shipilov, A. (2012), “The key to social media success with in organizations”, MIT Sloan Management Review, Vol. 54 No. 1, pp. 73-81. [48] Iii, S.A.S., Hunt, S.D. and Wilcox, J.B. (2011), “Extranet use and building relationship capital in interfirm distribution networks: the role of extranet capability”, Journal of Retailing, Vol. 87 No. 1, pp. 59-74. [49] Ito, M., & Okabe, D. (2005). Technosocial situations: Emerhent structuring of mobile email use. In M. Ito, D. Okabe, & M. Matsuda (Eds.). Personal, portable, pedestrian: Mobile phones in Japanese life (pp. 257–273). Cambridge, MA: The MIT Press. [50] Jarrahi, M.H. and Eshraghi, A. (2019), “Digital natives vs. digital immigrants: a multidimensional view on interaction with social technologies in organizations”, Journal of Enterprise Information Management, Vol. 32 No. 6, pp. 1051-1070. [51] Jiang, F., Lu, S., Zhu, X. and Song, X. (2019), “Social media impacts the relation between interpersonal conflict and job performance”, Asia Pacific Journal of Human Resources. [52] Johannsen, F. (2018), “Process-related value propositions of enterprise social media use for the external communication with end consumers”, Business Process Management Journal, Vol. 24 No. 1, pp. 183-215. [53] K€ugler, M., Smolnik, S. and Raeth, P. (2012), “Why don’t you use it? Assessing the determinants of enterprise social software usage: a conceptual model integrating innovation diffusion and social capital theories”, 33 th International Conference on Information Systems, Orlando, pp. 1-14. [54] K€ugler, M., Smolnik, S. and Raeth, P. (2013), “Determining the factors influencing enterprise social software usage: development of a measurement instrument for empirical assessment”, 46th Hawaii International Conference on System Sciences, Wailea, pp. 3635-3644. [55] Kahai, S. S., & Cooper, R. B. (2003). Exploring the core concepts of media richness theory: The impact of cue multiplicity and feedback immediacy on decision quality. Journal of Management Information Systems, 20(1), 263-299. [56] Kane, G.C. (2017), “The evolutionary implications of social media for organizational knowledge management”, Information and Organization, Vol. 27 No. 1, pp. 37-46. [57] Kapoor, K. K., Tamilmani, K., Rana, N. P., Patil, P., Dwivedi, Y. K., & Nerur, S. (2018). Advances in social media research: Past, present and future. Information Systems Frontiers, 20(3), 531-558. [58] Katz, D., 1964. The motivational basis of organizational behavior. Behavioral Science 9, 131–133. [59] Katz, E., Blumler, J.G., Gurevitch, M., 1974. Utilization of mass communication by the individual. In: Blumler, J.G., Katz, E. (Eds.), The Uses of Mass Communications: Current Perspectives on Gratifications Research. Sage Publications, Beverly Hills, CA, pp. 19–32. [60] Katz, E., Haas, H., Gurevitch, M., 1973. On the use of the mass media for important things. American Sociological Review 38 (2), 164–181. [61] Koch, H., Gonzalez, E. and Leidner, D. (2012), “Bridging the work/social divide: the emotional response to organizational social networking sites”, European Journal of Information Systems, Vol. 21No. 6, pp. 699-717. [62] Koo, C., Wati, Y. and Jung, J.J. (2011), “Examination of how social aspects moderate the relationship between task characteristics and usage of social communication technologies (SCTs) in organizations”, International Journal of Information Management, Vol. 31 No. 5, pp. 445-459. [63] Kuegler, M. and Smolnik, S. (2014), “Uncovering the phenomenon of employees’ enterprise social software use in the post-acceptance stage – proposing a use typology”, Dalton Transactions, Vol. 42 No. 35, pp. 12733-12740. [64] Kuegler, M., Smolnik, S. and Kane, G. (2015), “What’s in IT for employees? Understanding the relationship between use and performance in enterprise social software”, The Journal of Strategic Information Systems, Vol. 24 No. 2, pp. 90-112. [65] Lee, S. Y., & Lee, S. W. (2020). Social Media Use and Job Performance in the Workplace: The Effects of Facebook and KakaoTalk Use on Job Performance in South Korea. Sustainability, 12(10), 4052. [66] Leftheriotis, I. and Giannakos, M.N. (2014), “Using social media for work: losing your time or improving your work?”, Computers in Human Behavior, Vol. 31 No. 31, pp. 134-142. [67] Leidner, D.E., Gonzalez, E. and Koch, H. (2018), “An affordance perspective of enterprise social media and organizational socialization”, The Journal of Strategic Information Systems, Vol. 27 No. 2, pp. 117-138. [68] Leonardi, P.M. (2017), “The social media revolution: sharing and learning in the age of leaky knowledge”, Information and Organization, Vol. 27 No. 1, pp. 47-59. [69] Leonardi, P.M., Huysman, M. and Steinfield, C. (2013), “Enterprise social media: definition, history, and prospects for the study of social technologies in organizations”, Journal of Computer-Mediated Communication, Vol. 19 No. 1, pp. 1-19. [70] Liang, M., Xin, Z., Yan, D. X., & Jianxiang, F. (2020). How to improve employee satisfaction and efficiency through different enterprise social media use. Journal of Enterprise Information Management. [71] Lin, M. J. J., Hung, S. W., & Chen, C. J. (2009). Fostering the determinants of knowledge sharing in professional virtual communities. Computers in Human Behavior, 25(4), 929–939. [72] Liu, B., & Wei, L. (2018). Modeling social support on social media: Effect of publicness and the underlying mechanisms. Computers in Human Behavior, 87, 263–275. [73] Liu, J. and Rau, P.L.P. (2014), “Impact of self-construal on choice of enterprise social media for knowledge sharing”, Social Behavior and Personality, Vol. 42 No. 7, pp. 1077-1089. [74] Lovejoy, K., & Saxton, G. D. (2012). Information, community, and action: How nonprofit organizations use social media. Journal of Computer-Mediated Communication, 17(3), 337-353. [75] Lovejoy, K., Waters, R. D., & Saxton, G. D. (2012). Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less. Public Relations Review, 38(2), 313-318. [76] Luo, N., Guo, X., Lu, B. and Chen, G. (2018), “Can nonwork-related social media use benefit the company? A study on corporate blogging and affective organizational commitment”, Computers in Human Behavior, Vol. 81 No. 1, pp. 84-92. [77] Luo, N., Guo, X., Zhang, J., Chen, G. and Zhang, N. (2015), “Understanding the continued use of intraorganizational blogs: an adaptive habituation model”, Computers in Human Behavior, Vol. 50 No. C, pp. 57-65. [78] Manetti, G., Bellucci, M., & Bagnoli, L. (2017). Stakeholder engagement and public information through social media a study of Canadian and American public transportation agencies. The American Review of Public Administration, 47(8), 991–1009. [79] Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357-365. [80] Mansi, G.; Levy, Y. Do instant messaging interruptions help or hinder knowledge workers' task performance? Int. J. Inf. Manag. 2013, 33, 591–596. [81] McFarland, L. A., & Ployhart, R. E. (2015). Social media: A contextual framework to guide research and practice. Journal of Applied Psychology, 100(6), 1653–1677. [82] Meske, C., Junglas, I. and Stieglitz, S. (2019), “Explaining the emergence of hedonic motivations in enterprise social networks and their impact on sustainable user engagement”, Journal of Enterprise Information Management, Vol. 32 No. 3, pp. 436-456 [83] Moqbel, M., Nevo, S. and Kock, N. (2013), “Organizational members’ use of social networking sites and job performance: an exploratory study”, Information Technology & People, Vol. 26 No. 3, pp. 240-264. [84] Munzer, S., & Borg, A. (2008). Computer-mediated communication: Synchronicity and compensatory effort. Applied Cognitive Psychology, 22(5), 663–683. [85] Nah, S., & Saxton, G. D. (2013). Modeling the adoption and use of social media by nonprofit organizations. New Media & Society, 15(2), 294-313. [86] Nduhura, D. and Michael, P. (2017), “When I chat online, I feel relaxed and work better: exploring the use of social media in the public sector workplace in Rwand”, Telecommunications Policy, Vol. 41 No. 1, pp. 708-716. [87] Neeley, T.B. and Leonardi, P.M. (2018), “Enacting knowledge strategy through social media: passable trust and the paradox of nonwork interactions”, Strategic Management Journal, Vol. 39 No. 3, pp. 922-946. [88] Nesi, J., Choukas-Bradley, S., & Prinstein, M. J. (2018). Transformation of adolescent peer relations in the social media context: Part 1—A theoretical framework and application to dyadic peer relationships. Clinical Child and Family Psychology Review, 21(3), 267-294. [89] Ng, J.C.Y., Shao, I.Y.T. and Liu, Y. (2016), “This is not what I wanted: the effect of avoidance coping strategy on non-work-related social media use at the workplace”, Employee Relations, Vol. 38 No. 4, pp. 466-486. [90] Nurhayati, M., Haningsih, L., & Awaliyah, S. (2020). Job Satisfaction and Turnover Intention: Moderation of Organizational Trust and Organizational Justice. [91] Osch, W.V. and Steinfield, C.W. (2016), “Team boundary spanning: strategic implications for the implementation and use of enterprise social media”, Journal of Information Technology, Vol. 31 No. 2, pp. 207-225. [92] Osch, W.V. and Steinfield, C.W. (2018), “Strategic visibility in enterprise social media: implications for network formation and boundary spanning”, Journal of Management Information Systems, Vol. 35 No. 2, pp. 647-682. [93] Pan, B., & Crotts, J. C. (2012). Theoretical models of social media, marketing implications, and future research directions. Social media in travel, Tourism and Hospitality: Theory, Practice and Cases, 1, 73-86. [94] Papa, A., Santoro, G., Tirabeni, L. and Monge, F. (2018), “Social media as tool for facilitating knowledge creation and innovation in small and medium enterprises”, Baltic Journal of Management, Vol. 13 No. 3, pp. 329-344. [95] Park, N. I., & Lee, H. S. (2007). A study on the impact of the usage of instant messenger on social presence and face-to-face communication. Spring conference on Korean association for Communication and Information Studies. [96] Park, Y. W., & Lee, A. R. (2019). The moderating role of communication contexts: How do media synchronicity and behavioral characteristics of mobile messenger applications affect social intimacy and fatigue?. Computers in Human Behavior, 97, 179-192. [97] Parveen, F., Jaafar, N. I., & Ainin, S. (2016). Social media’s impact on organizational performance and entrepreneurial orientation in organizations. Management Decision. [98] Patroni, J., Briel, F.V. and Recker, J. (2016), “How enterprise social media can facilitate innovation”, IT Professional, Vol. 18 No. 6, pp. 34-41. [99] Peter, J., & Valkenburg, P. M. (2013). The effects of Internet communication on adolescents’ psychological development. The International Encyclopedia of Media Studies. [100] Pollet, T. V., Roberts, S. G., & Dunbar, R. I. (2011). Use of social network sites and instant messaging does not lead to increased offline social network size, or to emotionally closer relationships with offline network members. Cyberpsychology, Behavior, and Social Networking, 14(4), 253-258. [101] Robertson, B.W. and Kee, K.F. (2016), “Social media at work: the roles of job satisfaction, employment status, and facebook use with Co-workers”, Computers in Human Behavior, Vol. 70 No. 1, pp. 191-196. [102] Rogers, D. S. (2018). Social Media Policy to Support Employee Productivity in the Finance Industry. [103] Roth, P.L., Bobko, P., Iddekinge, C.H.V. and Thatcher, J.B. (2016), “Social media in employee –selectionrelated decisions: a research agenda for uncharted territory”, Journal of Management, Vol. 42 No. 1, pp. 269-298. [104] Sigala, M. and Chalkiti, K. (2015), “Knowledge management, social media and employee creativity”, International Journal of Hospitality Management, Vol. 45 No. 1, pp. 44-58. [105] Sloan, J., Partner, R. S. H. S. L., Checel, C. L., & Yang, A. (2012, September). Social Media and the Public Workplace: How Facebook and Other Social Tools Are Affecting Public Employment. In league of California cities annual conference. [106] Smith, B.G. and Gallicano, T.D. (2015), “Terms of engagement: analyzing public engagement with organizations through social media”, Computers in Human Behavior, Vol. 53 No. 1, pp. 82-90. [107] Song, C., & Lee, J. (2016). Citizens’ use of social media in government, perceived transparency, and trust in government. Public Performance & Management Review, 39(2), 430–453 [108] Song, Q., Wang, Y., Chen, Y., Benitez, J., & Hu, J. (2019). Impact of the usage of social media in the workplace on team and employee performance. Information & Management, 56(8), 103160. [109] Subrahmanyam, K., & Šmahel, D. (2011). Digital youth: The role of media in development. New York: Springer. [110] Sun, Y. and Shang, R.A. (2014), “The interplay between users’ intraorganizational social media use and social capital”, Computers in Human Behavior, Vol. 37 No. 1, pp. 334-341. [111] Tajudeen, F.P., Jaafar, N.I. and Ainin, S. (2018), “Understanding the impact of social media usage among organizations”, Information and Management, Vol. 55 No. 3, pp. 308-321. [112] Tajvidi, R. and Karami, A. (2017), “The effect of social media on firm performance”, Computers in Human Behavior, Vol. 74 No. 9, pp. 1-10. [113] Tamengkel, L., & Rumawas, W. (2020). Analysis of Factors That Influence Employees Turnover Intention (Study of Starred Hotel Employees in North Sulawesi). Jurnal Administrasi Bisnis (Jab), 10(1), 32-40. [114] Tamengkel, L., & Rumawas, W. (2020). Analysis of Factors That Influence Employees Turnover Intention (Study of Starred Hotel Employees in North Sulawesi). Jurnal Administrasi Bisnis (Jab), 10(1), 32-40. [115] Tang, F., & Wang, X. (2011). The effects of media characteristics on user satisfaction: A social presence perspective. [116] Treem, J.W. and Leonardi, P.M. (2012), “Social media use in organizations: exploring the affordances of visibility, editability, persistence, and association”, Annals of the International Communication Association, Vol. 36 No. 1, pp. 143-189. [117] Turel, O., Serenko, A., & Bontis, N. (2008). Blackberry addiction: Symptoms and outcomes. Proceedings of the 14th Americas Conference on Information Systems paper 73. [118] Underwood, M. K., & Ehrenreich, S. E. (2017). The power and the pain of adolescents’ digital communication: Cyber victimization and the perils of lurking. American Psychologist, 72(2), 144–158. [119] Valkenburg, P. M., & Peter, J. (2011). Online communication among adolescents: An integrated model of its attraction, opportunities, and risks. Journal of Adolescent Health, 48(2), 121–127. [120] Valkenburg, P. M., & Peter, J. (2013). The differential susceptibility to media effects model. Journal of communication, 63(2), 221-243. [121] Wall, J. A., & Callister, R. R. (1995). Conflict and its management. Journal of Management, 21(3), 515–558. [122] Wang, P., Chaudhry, S., Li, L., Cao, X., Guo, X., Vogel, D., & Zhang, X. (2016). Exploring the influence of social media on employee work performance. Internet Research. [123] Wu, F.; Yeniyurt, S.; Kim, D.; Cavusgil, S.T. The impact of information technology on supply chain capabilities and firm performance: A resource-based view. Ind. Mark. Manag. 2006, 35, 493–504. [124] Xie, J., Ma, H., Zhou, Z.E. and Tang, H. (2018), “Work-related use of information and communication technologies after hours (W_ICTs) and emotional exhaustion: a mediated moderation model”, Computers in Human Behavior, Vol. 79 No. 1, pp. 94-104. [125] Yang, F. X. (2020). Social media friending in building coworker guanxi: A study in the hotel industry. International Journal of Hospitality Management, 84, 102183. [126] Yang, W.C. and Kim, T. (2017), “Impact of using social network services on workplace ostracism, job satisfaction, and innovative behaviour”, Behaviour and Information Technology, Vol. 36 No. 12, pp. 1235-1243. [127] Yardi, S., Golder, S. A., & Brzozowski, M. J. (2009, April). Blogging at work and the corporate attention economy. In Proceedings of the SIGCHI conference on human factors in computing systems (pp. 2071-2080). [128] Yoo, Y., & Alavi, M. (2001). Media and group cohesion: Relative influences on social presence, task participation, and group consensus. MIS Quarterly, 371-390. [129] Zerfass, A., Fink, S., & Linke, A. (2011). Social media governance: Regulatory frameworks as drivers of success in online communications. 14th International Public Relations Research Conference Proceedings, Miami, FL, March 9–12, 2011. [130] Zhang, X., Ma, L., Xu, B. and Xu, F. (2019), “How social media usage affects employees’ job satisfaction and turnover intention: an empirical study in China”, Information and Management, Vol. 56 No. 6, p. 103136. [131] Zheng, X., & Lee, M. K. O. (2016). Excessive use of mobile social networking sites: Negative consequences on individuals. Computers in Human Behavior, 65, 65–76. [132] Zoonen, W.V. and Rice, R.E. (2017), “Paradoxical implications of personal social media use for work”, New Technology Work and Employment, Vol. 32 No. 3, pp. 228-246. [133] Zoonen, W.V., van der Meer, T.G.L.A. and Verhoeven, J.W.M. (2014a), “Employees work-related social media use: his master’s voice”, Public Relations Review, Vol. 40 No. 5, pp. 850-852. [134] Zoonen, W.V., Verhoeven, J.W.M. and Elving, W.J.L. (2014b), “Understanding work-related social media use: an extension of theory of planned behavior”, International Journal of Management, Economics and Social Sciences, Vol. 3 No. 4, pp. 164-183. [135] Zoonen, W.V., Verhoeven, J.W.M. and Vliegenthart, R. (2016), “Social media’s dark side: inducing boundary conflicts”, Journal of Managerial Psychology, Vol. 31 No. 8, pp. 1297-1311. [136] Zoonen, W.V., Verhoeven, J.W.M. and Vliegenthart, R. (2017), “Understanding the consequences of private social media use for work”, European Management Journal, Vol. 35 No. 1, pp. 595-605. [137] Zubielqui, G.C.D., Fryges, H. and Jones, J. (2019), “Social media, open innovation & HRM: implications for performance”, Technological Forecasting and Social Change, Vol. 144 No. 1, pp. 334-347.
|