臺灣博碩士論文加值系統

隨著食品安全意識抬頭，食品製造業對於內部管理的需求提升，而稽查是管理中常用的手段，為了提升效率導入電子稽查系統除了降低繁瑣的資料彙整外，可以有效的掌握稽查員的行為及稽查傾向確保稽查結果的一致性，並針對稽查執行狀況用以探討電子稽查之資料庫做為大數據分析之可行性。
電子稽查系統分為例行稽查、複檢及管理網站三大流程可以符合傳統稽查的執行步驟，透過現場稽查實證將稽查人員依據稽查執行狀態分為例行作業型、嚴謹稽查型及經驗檢查型三類，嚴謹稽查型的平均稽查時間較其他兩類高且占據的人數比例也是最多的，針對經驗豐富的稽查員稽查傾向不同於經驗少的人員主要觀察以方法為主因的異常，而在稽查時程上於晚上稽查的平均時間小於下午的場次，並且隨著對於環境及系統的熟練度增加可以降低整體稽查時間，最後以關聯性分析探勘方法及原材料為主因的異常會受稽查時間的增加而上升。
電子稽查系統較以往傳統稽查記錄更完整的稽查資訊，可以針對稽查員的行為及稽查傾向進行分析，以門市實證的結果中嚴謹稽查型的稽查時間最長且一致性高，因此可作為落實稽查的行為標準，此外透過將稽查歷程之時間因子與異常的特性要因交互比對，發現晚間執行稽查作業時發現異常的平均時間較短且整體稽查時間下降，代表晚間稽查的落實程度較低，此結果可作為管理稽查員的依據，增加稽查落實程度降低食品安全發生的風險。

Food manufacturers or franchised chain-stores are often monitoring food safety concerns by introducing internal audit tools. In this study, a mobile electronic audit system is developed and used to compare with traditional paper checklist on-site audit routine. Furthermore, quantizable data are characterized to analyze auditing behaviors when performing the e-auditing since all the time-log related information are recorded in the e-auditing files.
The E-audit system is composed of three major processes：on-site audit, re-examination, and management website. By examining and extracting data from the e-auditing files based on total time, time intervals spent in between individual checklist items, and sanitary categories, auditing behaviors can be classified into three types: rigorous, routine and empirical audit types. Majority of auditors belong to the rigorous type which has a significant higher average auditing time than the other two types. Experienced auditors mainly spending time focus on the most common and easy to identify non-compliances, thus they are more jumping back and forth along the ordered auditing checklist, while those less experienced auditors are usually spending more auditing time and tend to follow the order listed on the checklist. Also, for the same location, less auditing time is spent for re-audit as well as second scheduled audit performed during specific date. Finally, in terms of sanitary category, more time will be spent during audit when observing non-compliances related to food materials or preparation methods, based on correlation analysis, than those related to personnel, machine, and environmental errors.
The E-audit system has more complete information than traditional auditing records. It can analyze the auditors behavior and patrol tendencies. The rigorous auditing type of auditing task need spend longest time but it has high consistency in the empirical results of the market audit. Therefore, it can be used as the behavior standard for the implementation of auditing. In addition, by comparing the time factor of the auditing process with the abnormal characteristics, The results show that number of errors found in night inspection is shorter then overall interregional decreases, that represents the efficient of night audit implementation is relatively lower then daytime. This result can be used as a basis for the management of auditors, to extent that implementation of auditing and clever reducing the risk of food safety.

目錄
壹、前言..........1
貳、文獻探討..........2
一、稽查 (Audit) 與檢查 (Inspection)..........2
二、食品稽查的沿革..........2
(1) 食品工廠衛生管理..........3
(2) 食品工廠衛生稽查..........3
(3) 食品衛生稽查員..........4
(4) 稽查行為之影響..........4
三、傳統稽查流程簡介..........4
四、稽查U化..........5
(1) 電子化、行動化、U化..........5
(2) 稽查管理系統現況..........5
(3) 行動裝置..........6
(4) 稽查點定位..........7
(5) 資料傳輸..........7
(6) 管理網站..........7
五、要因分析..........7
六、食品雲與大數據分析..........9
(1) 食品雲簡介..........9
(2) 食品大數據分析..........9
參、研究目的與架構..........10
一、研究目的..........10
二、研究架構..........11
三、實驗方法..........12
(1) 介面開發..........12
(2) 電子稽查系統現場稽查實證..........14
(3) 稽查結果為異常原因分析..........15
(4) 稽查行為分析..........16
(5) 統計分析..........16
肆、結果與討論..........17
一、介面開發..........17
(1) 行動裝置功能..........17
(2) 管理網站功能..........18
二、稽查員稽查行為分析..........19
(1) 稽查行為分類..........19
(2) 稽查行為統計..........19
三、稽查員傾向分析..........19
(1) 教育訓練後開立異常習慣分析..........20
四、稽查員開立異常間隔時間分析..........20
(1) 人員主因..........20
(2) 機械主因..........20
(3) 原材料主因..........20
(4) 方法主因..........21
(5) 環境主因..........21
五、稽查時間分析..........21
(1) 稽查時間敘述統計..........21
(2) 重複性稽查時間統計..........21
六、異常相關性探勘..........22
(1) 門市異常相關性探勘..........22
(2) 央廚異常相關性探勘..........22
伍、結論..........23
一、結論..........23
二、未來方向..........23
陸、參考文獻..........24
柒、圖表..........26

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