IATF16949：2016 汽車產業品質管理系統是由國際汽車特別工作小組 (International Automotive Task Force) 基於 ISO 9001：2015 品質管理系統的架構發展而來一套標準，適用於提供汽車產業相關零組件之生產與服務的企業。根據IATF 16949：2016之8.2.2.1也要求汽車供應鏈成員須符合相關環保規定之要求。本次改版新增要求汽車供應鏈成員需逐步取得IATF 16949之驗證。2017年台灣汽車零組件出口值為1721.5億，較2016年成長1.9%，其中生產「其他汽車零組件」比例最高，占41.5%，共830億，證明台灣汽車零件業是非常有競爭力的，因此導入IATF16949是台灣中小型企業在汽車供應鏈中維持競爭優勢之重要議題。
台灣中小企業主要為製造導向，聚焦於生產設備效率之提升，IATF16949有關生產設備管理的議題主要強調預防保養、預測保養以及相關績效指標之建立，例如設備綜合效益 (OEE)。本研究以台灣汽車零件供應鏈具ISO9001驗證合格之一家中小企業為研究對象，透過質性深度訪談的方式，探討中小企業現有生產設備維護管理系統與IATF 16949要求之生產設備全面生產維護的差異與執行重點，研究結果顯示個案公司對於生產設備之管理主要以故障搶修為主，設備管理績效指標以產能效率及最終產品合格率為主，有關預防保養設備、預測保養、稼動率及各別生產製程產品合格率之資料收集與管理方面較為欠缺，而本研究亦提出八項執行重點項目以供中小企業生產設備全面生產維護系統導入之執行參考。

IATF16949：2016 The automotive industry quality management system is a set of standards developed by the International Automotive Task Force based on the ISO 9001：2015 quality management system architecture, which is suitable for the production and service of automotive industry related components Business. According to 8.2.2.1 of IATF 16949：2016, automotive supply chain members are also required to meet the requirements of relevant environmental regulations. In this revision, members of the automotive supply chain are required to gradually obtain IATF 16949 certification. In 2017, the export value of Taiwan’s auto parts and components was 172.15 billion, an increase of 1.9% from 2016. Among them, the production of “other auto parts and components” was the highest, accounting for 41.5%, a total of 83 billion. This proves that Taiwan’s auto parts industry is very competitive. Therefore, the introduction of IATF16949 is an important issue for Taiwanese small and medium-sized enterprises to maintain a competitive advantage in the automotive supply chain.
Taiwan SMEs are mainly manufacturing-oriented, focusing on the improvement of production equipment efficiency. IATF16949's issues related to production equipment management mainly emphasize preventive maintenance, predictive maintenance and the establishment of related performance indicators, such as equipment comprehensive benefits (OEE). This study took one of the small and medium-sized enterprises in Taiwan’s automotive parts supply chain with ISO9001 certification as the research object. Through qualitative in-depth interviews, the differences between the existing production equipment maintenance management system of SMEs and the production equipment required by IATF 16949 were discussed. Execution focus, research results show that the case company's management of production equipment is mainly based on fault repair, equipment management performance indicators are mainly based on capacity efficiency and final product qualification rate, related to preventive maintenance of equipment, predictive maintenance, utilization rate and individual production processes The data collection and management of product qualification rate is relatively lacking, and this study also proposes eight key implementation projects for the implementation reference of the introduction of the comprehensive production and maintenance system of SME production equipment.

摘要.......................................................................i
Abstract..................................................................ii
誌謝......................................................................iv
目錄.......................................................................v
表目錄....................................................................vii
圖目錄...................................................................viii
第一章 緒論 ................................................................1
1.1 研究背景................................................................1
1.2 研究動機................................................................1
1.3 研究目的與研究問題.......................................................2
第二章 文獻探討.............................................................3
2.1 台灣扣件業概述..........................................................3
2.1.1 發展起源..............................................................3
2.1.2 台灣扣件業之現況.......................................................4
2.2 ISO 9001之介紹..........................................................4
2.2.1 ISO 9000之緣起........................................................4
2.2.2 ISO 9001之演進歷程....................................................5
2.2.3 ISO 9001：1987年之品質管制要求.........................................5
2.2.4 ISO 9001：1994年品質保證要求...........................................5
2.2.5 ISO 9001：2000品質管理要求............................................6
2.2.6 ISO 9001：2008品質管理要求............................................8
2.2.7 ISO 9001：2015品質管理系統............................................9
2.3 ISO/TS 16949 標準介紹..................................................11
2.3.1 ISO/TS 16949認證-汽車業品質管理系統概述................................11
2.4 IATF16949：2016標準介紹................................................11
2.4.1 IATF16949：2016適用對象及範圍.........................................12
2.4.3五大核心工具介紹.......................................................14
2.5 全面生產維護 (TPM).....................................................15
2.5.1全面生產維護 (TPM) 演進與發展..........................................15
2.5.2全面生產維護 (TPM) 的定義與目標.........................................17
2.6 設備綜合效益 (OEE).....................................................19
2.6.1 OEE定義與發展........................................................19
2.6.2 OEE目的與功用........................................................21
2.7 MTBF的運用與目的.......................................................22
2.8 MTTR的運用與目的.......................................................23
第三章 研究方法............................................................24
3.1質性研究法..............................................................24
3.2個案研究法..............................................................25
3.2.1個案研究法之定義.......................................................25
3.2.2個案研究設計類型.......................................................25
3.2.3資料的收集方式........................................................26
3.3 類型比對法.............................................................27
3.4研究設計................................................................27
3.5訪談計畫................................................................29
3.5.1訪談緣由..............................................................29
3.5.2訪談對象..............................................................29
3.5.3 訪談問題大綱.........................................................29
第四章 研究分析............................................................31
4.1個案背景介紹............................................................31
4.2訪談結果................................................................31
第五章 結論與建議...........................................................34
5.1結論...................................................................34
5.1.1中小企業現有生產設備維護管理系統與IATF 16949要求之生產設備全面生產維護的現況差異........................................................................34
5.1.2中小企業導入IATF16949要求之生產設備全面生產維護時的重點項目................35
5.2建議...................................................................35
參考文獻...................................................................37
附錄一.....................................................................39
Extended Abstract.........................................................44

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