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研究生:黃漢升
研究生(外文):Kevin Wiranata
論文名稱:探討薪酬與員工動機對員工忠誠度之影響以及工作滿足感的中介效果:以印尼VIVO公司為例
論文名稱(外文):The Effect of Compensation and Employees Motivation to Employee Loyalty with Job Satisfaction as a Mediation in Vivo Communication Indonesia
指導教授:張文菁張文菁引用關係
指導教授(外文):CHANG,WEN-CHINGENDANG SULISTYANINGSIH
口試委員(外文):SYLVIA PURBASAEBANI HARDJONO
口試日期:2020-09-18
學位類別:碩士
校院名稱:靜宜大學
系所名稱:寰宇管理碩士學位學程
學門:商業及管理學門
學類:企業管理學類
論文種類:學術論文
論文出版年:2020
畢業學年度:109
語文別:英文
論文頁數:101
外文關鍵詞:CompensationMotivationJob SatisfactionEmployee LoyaltyVivo Communication Indonesia Company
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This thesis aims to analyze whether compensation and motivation affect employee loyalty with job satisfaction treated as a mediation variable at Vivo Indonesia Company.
This thesis used a convenience sampling method and examined 391 respondents, who are actively working at Vivo Indonesia Company. This thesis was using SEM (structural equation modeling) due to the complex and stratified hypotheses. It used quantitative methods, with data processing using SMARTPLS as a tool.
The findings of this thesis show that compensation, motivation employee, and job satisfaction affect employee loyalty. Moreover, the finding shows that the result of data processing with or without putting the job satisfaction as a mediator variable would give a different number. This may explain the power of job satisfaction (Mediator) variable in the adopted model.

TABLE OF CONTENTS i
LIST OF FIGURES iv
LIST OF TABLE v
PREFACE vi
ABSTRACT viii
CHAPTER I Introduction 1
1.1 Background 1
1.2 Formulation and Limitation Problems 4
1.3 Purpose of The Thesis 7
1.4 Limitation of the Thesis 7
1.5 Benefit of Thesis 8
1.6 The Arrangement of the Thesis 9
CHAPTER II Theoretical Foundation 10
2.1 Variables of Compensation 10
2.1.1 Definition of Compensation 14
2.1.2 Factors Affecting the Compensation 15
2.2 Variables of Employee Motivation 20
2.2.1 Definition of Employee Motivation 21
2.2.2 Factors Affecting Employee Motivation 26
2.3 Variables of Job Satisfaction 27
2.3.1 Definition of Job Satisfaction 31
2.3.2 Factors Affecting Job Satisfaction 32
2.4 Variables of Employee Loyalty 34
2.4.1 Definition of Employee Loyalty 36
2.4.2 Factors Affecting Employee Loyalty 37
2.5 Literature Review 38
2.5.1 Research Onsardi, Moch, & Thamrinl (2017) 38
2.5.2 Research Frempong, Agbenyo, and Darko (2018) 39
2.5.3 Research Aloysius (2013) 40
2.5.4 Research Eskildsen, Kristensen, and Westlund (2003) 41
2.5.5 Research Dhir, Dutta, and Gosh (2019) 42
2.5.6 Research Manalo, Castro and Uy (2020) 43
2.5.7 Research Pang, and Shan Lu (2018) 44
2.6 Model & Hypothesis of This Thesis 45
CHAPTER III Thesis Methodology 48
3.1 Time and Place of Thesis 48
3.2 Operational Definition of Variables 48
3.2.1 Variable Compensation 49
3.2.2 Variable Employee Motivation 51
3.2.3 Variables Job Satisfaction 53
3.2.4 Variable Employee Loyalty 55
3.3 Method of collecting data 56
3.3.1 Data source 56
3.3.2 Data Collection Technique 56
3.3.3 Population and Sample 57
3.4 Data analysis method 57
3.4.1 Reliability Test 57
3.4.2 Validity Test 58
3.4.3 Descriptive Analysis and Analysis Mean Score 58
3.4.4 The Partial Least Squares Structural Equation Model 60
CHAPTER IV Result of Data Processing and Analysis 62
4.1 Thesis Overview 62
4.1.1 Company Background 62
4.1.2 Vision, Mission, and Core Value 63
4.1.3 Organizational structure 63
4.2 Data Analysis 64
4.2.1 Validity Test 65
4.2.2 Reliability Test 68
4.2.3 Analysis of Respondent criteria 69
4.2.4 Mean Score and Overall Mean Score 71
4.2.5 Inner Model 76
4.2.6 Outer Model 77
4.3 Final Result and Hypothesis 80
CHAPTER V Conclusion and Recommendation 84
5.1 Conclusion 84
5.2 Recommendation 85
APPENDIX 87
REFERENCES 98
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