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研究生:高佳瑜
研究生(外文):GAO, JIA-YU
論文名稱:保險業務員知覺組織支持、工作形塑、 暗黑人格與創新行為之研究
論文名稱(外文):A Study in Insurance Agents’ Perceived Organizational Support, Job Crafting, Dark Triad, and Innovation Behavior
指導教授:王姿力王姿力引用關係
口試委員:陳正忠張佑宇王姿力
口試日期:2020-06-22
學位類別:碩士
校院名稱:南臺科技大學
系所名稱:全球經營管理碩士班
學門:商業及管理學門
學類:其他商業及管理學類
論文種類:學術論文
論文出版年:2020
畢業學年度:108
語文別:中文
論文頁數:147
中文關鍵詞:知覺組織支持工作形塑暗黑人格馬基雅維利自戀創新行為
外文關鍵詞:Perceived Organizational SupportJob CraftingDark TriadMachiavellianNarcissisticInnovation Behavior
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本研究主要目的為探討保險業務員知覺組織支持、工作形塑、暗黑人格與創新行為之研究,以保險業務員為研究對象,使用「知覺組織支持」、「工作形塑」、「暗黑人格」與「創新行為」各量表為研究工具,並以 SPSS 25 版及 Amos 24 版統計分析軟體進行數據分析,研究問卷計發放 350 份,回收有效問卷計 318 份,有效問卷回收率 90.86%。研究結果發現:(1)保險業務員知覺組織支持與創新行為呈正向關係;(2)保險業務員知覺組織支持與工作形塑呈正向關係;(3)保險業務員工作形塑與創新行為呈正向關係;(4)保險業務員工作形塑在知覺組織支持對創新行為的影響具有中介效果;(5)保險業務員馬基雅維利人格在知覺組織支持對關係形塑的影響具有調節效果;(6)保險業務員自戀特質在工作形塑對創新行為的影響具有調節效果。
The purpose of this study Insurance Clerk was to explore the Perceived Organizational Support, Job Crafting, Dark Triad, Machiavellian, Narcissistic, Innovation Behavior. The research tool of this study includes Perceived Organizational Support scale, Job Crafting, Machiavellian scale, Narcissistic scale, Innovation Behavior scale, SPSS 25 and Amos 24 was used for statistical analysis. Total 350 sample copies were distributed and 318 valid questionnaires were analyzed. The effective response rate is 90.86 percent. The results of this study demonstrate as followings:(1)The relationship between Perceived Organizational Support and Innovation Behavior has positive correlations; (2)The relationship between Perceived Organizational Support and Job crafting has positive correlations; (3)The relationship between Job Crafting and Innovation Behavior has positive correlations; (4)Job Crafting had Mediation effect in between Perceived Organizational Support and Innovation Behavior; (5)Machiavellian had moderating effect on the relationship between Perceived Organizational Support and relationship Crafting; (6)Narcissistic had moderating effect on the relationship between Job Crafting and Innovation Behavior.
目錄
摘要 i
Abstract ii
誌謝辭 iii
表目錄 viii
圖目錄 x
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究範圍與目的 3
一、研究範圍 3
二、研究目的 3
第三節 研究流程 3
第二章 文獻探討 5
第一節 保險業的演變與發展 5
一、保險業的定義 5
第二節 知覺組織支持的意涵 5
一、知覺組織支持的定義 5
二、知覺組織支持的相關理論 7
三、知覺組織支持的衡量構面 9
四、知覺組織支持的相關研究 9
第三節 工作形塑的意涵 11
一、工作形塑的定義 11
二、工作形塑的相關理論 13
三、工作形塑的衡量構面 17
四、工作形塑的相關研究 18
第四節 創新行為的意涵 19
一、創新行為的定義 19
二、創新行為的相關理論 21
三、創新行為的衡量構面 24
四、創新行為的相關研究 25
第五節 暗黑人格的意涵 26
一、暗黑人格的定義 26
二、暗黑人格的相關理論 29
三、暗黑人格的衡量構面 31
四、暗黑人格的相關研究 33
第六節 假設與推論 34
一、知覺組織支持與創新行為之關係 34
二、知覺組織支持與工作形塑之關係 35
三、工作形塑與創新行為之關係 35
四、工作形塑對知覺組織支持與創新行為的中介效果 36
五、暗黑人格對知覺組織支持與工作形塑的調節效果 36
六、暗黑人格對工作形塑與創新行為的調節效果 37
第三章 研究方法 39
第一節 研究架構 39
第二節 研究假設 40
第三節 研究工具 40
一、研究對象及工具 40
二、問卷設計 41
第四節 資料分析方法 47
一、敘述性統計(Descriptive Statistics) 47
二、因素分析(Factor Aanalysis) 47
三、信度分析(Reliability Analysis) 47
四、相關分析(Correlation Analysis) 48
五、結構方程模式分析(SEM) 48
第五節 資料蒐集與抽樣設計 49
一、預試 49
二、正式施測 50
第四章 資料分析與結果 51
第一節 敘述性統計分析 51
一、樣本背景資料描述 51
二、性別 51
三、年齡 51
四、教育程度 52
五、婚姻狀況 52
六、職位 52
七、服務年資 52
第二節 測量模型變數之縮減 54
一、驗證性因素分析與信度分析 54
二、建構信度及效度 62
第三節 相關係數分析 64
第四節 SEM模式分析 66
一、SEM 結構模型 66
二、總效果、直接效果與間接效果 70
三、調節效果 73
第五章 結論與建議 92
第一節 研究結論及發現 92
一、研究結論 92
二、研究發現 95
第二節 管理實務意涵 99
一、規劃員工協助方案,引導員工自我成長 100
二、建立平等溝通管道,增進自信心 100
三、給予適度表揚與肯定,增強員工企圖心 101
四、增加教育訓練與金融數位轉型課程,提升組織競爭力 101
第三節 研究限制與建議 102
一、研究限制 102
二、研究建議 102
參考資料 104
附錄一:正式問卷 131


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