臺灣博碩士論文加值系統

隨著時代的進歩，商業的高度發展到現在的電子商務都考驗著物流業如何藉由科技的輔助，創新的科技，新穎的服務，來增加使用者的滿意度及再使用的意願。
本研究探討智能櫃使用者的再使用意願，並透過整理過去有關物流及電子商務特性相關文獻，歸納出影響智能櫃再使用意願之相關因素。相關文獻中，少有採用智能櫃來探討使用者之再使用意願，本研究延伸相關變數，以讓此智能櫃的情境上更加完整。
本研究是使用問卷調查法，利用Google所提供的網路問卷系統做為本研究發放問題問卷之網路平台，針有使用過智能櫃的一般社會大眾作為研究的對象，回收有效問卷281份。本研究使用SPSS 20進行第一階段敘述統計及測量信度分析，第二階段使用Smart PLS 3.0軟體進行效度分析及結構模型假說檢定分析。
研究結果發現：（1）便利性正向影響滿意度。（2）隱私顧慮負向影響信任。（3）滿意度正向影響信任。（4）心理風險負向影響信任。（5）時間風險負向影響信任。（6）滿意度正向影響再使用意願。（7）信任正向影響再使用意願。
智能櫃再使用意願研究結論，可以幫助業者做為設置建構及改善智能櫃並確立營運模式之參考。

With the advancement of the times, the high degree of business development and the current e-commerce are all testing how the logistics industry can increase user satisfaction and willingness to reuse with the aid of technology, innovative technology, and innovative services.
This study explores the re-use willingness of smart cabinet users, and summarizes the relevant factors that affect the re-use willingness of smart cabinets by sorting out the relevant literature on the characteristics of logistics and e-commerce in the past. In the relevant literature, few use smart cabinets to discuss users' willingness to reuse. This study extends related variables to make the situation of this smart cabinet more complete.
This research uses the questionnaire survey method, using the online questionnaire system provided by Google as the network platform for distributing questionnaires for this study. The general public who have used smart cabinets as the research object, collected 281 valid questionnaires. In this study, SPSS 20 was used for the first stage of statistical and measurement reliability analysis, and in the second stage, Smart PLS3.0 software was used for validity analysis and structural model hypothesis verification analysis.
The study found that: (1) Convenience positively affects satisfaction. (2) Privacy concerns negatively affect trust. (3) Satisfaction positively affects trust. (4) Negative psychological risks affect trust. (5) Time risk negatively affects trust. (6) Satisfaction positively affects willingness to reuse. (7) Trust positively affects the willingness to reuse.

The conclusion of smart cabinet reuse intention research can help the industry as a reference for setting up and improving smart cabinets and establishing business models.

摘要 I
ABSTRACT II
誌謝 IV
目錄 V
表目錄 VIII
圖目錄 IX
第一章 緒論 1
1.1 研究背景與動機 1
1.2 研究目的與研究問題 4
1.3 研究流程 5
第二章 文獻探討 6
2.1 物流的介紹及發展 6
2.1.1 「物流」的定義 6
2.1.2 物流業的介紹 6
2.2 智能櫃的起源與參與者 9
2.3 智能櫃時空背景 11
2.3.1 電子商務 11
2.3.2 智慧物流 13
2.3.3 智能櫃工作原理與基礎功能 14
2.4 末端物流 15
2.4.1 智能櫃特性 15
2.4.2 智能櫃與宅配快遞、超商取件差異性比較 16
2.4.3 末端物流配送發展的現實意義 19
2.4.4 末端物流配送發展的實踐 19
2.5 隱私顧慮 21
2.6 知覺風險 24
2.7 信任 29
2.8 滿意度 32
2.9 便利性 34
2.10 再使用意願 37
2.10.1 再使用意願定義 37
2.10.2 再使用意願相關之研究 38
第三章 研究方法 39
3.1 研究架構 39
3.2 研究假說 40
3.2.1 便利性和滿意度之間的關係 40
3.2.2 隱私顧慮和信任之間的關係 41
3.2.3 滿意度和信任之間的關係 42
3.2.4 心理風險、時間風險和信任之間的關係 43
3.2.5 滿意度和再使用意願之間的關係 44
3.2.6 信任和再使用意願之間的關係 45
3.3 變數之操作型定義與衡量 46
3.3.1 隱私顧慮 (Privacy Concern) 46
3.3.2 知覺風險（Perceived Risk） 48
3.3.3 信任（Trust） 49
3.3.4 滿意度(Satisfaction) 50
3.3.5 便利性(Convenience） 51
3.3.6 再使用意願(Continuance Intention) 52
3.4 研究對象與資料蒐集 53
3.5 資料處理與分析方法 54
3.5.1 信度分析 54
3.5.2 分析方法 55
第四章 實證分析與結果 56
4.1 樣本資料分析 56
4.2 信度與效度分析 59
4.2.1 信度 59
4.2.2 收斂效度 59
4.2.3 區別效度 62
4.3 結構模式分析與檢定 63
4.3.1 結構模式分析的結果 63
4.3.2 結構模式之研究假說檢定結果 65
第五章 結論與建議 66
5.1 研究結果與討論 66
5.2 實務建議 69
5.3 研究限制與後續研究 70
5.3.1 研究限制 70
5.3.2 後續研究 70
參考文獻 71
附錄一：問卷 83
附錄二：側邊 89

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