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研究生:沈曉華
研究生(外文):SHEN, HSIAO-HUA
論文名稱:合宜工作影響職場尊嚴與工作表現之研究-以空服人員為例
論文名稱(外文):The Effect of Decent Work on Workplace Dignity and Job Performance: A study of Flight Attendants.
指導教授:陳柏蒼陳柏蒼引用關係
指導教授(外文):CHEN, PO-TSANG
口試委員:賴宏昇蘇靖淑
口試委員(外文):LAI, HUNG-SHENGSU, CHING-SHU
口試日期:2021-06-10
學位類別:碩士
校院名稱:銘傳大學
系所名稱:觀光事業學系碩士在職專班
學門:民生學門
學類:觀光休閒學類
論文種類:學術論文
論文出版年:2021
畢業學年度:109
語文別:中文
論文頁數:106
中文關鍵詞:合宜工作職場尊嚴工作表現空服人員航空業
外文關鍵詞:Decent workWorkplace dignityJob performanceFlight attendantAviation industry
相關次數:
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  • 點閱點閱:208
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  • 下載下載:49
  • 收藏至我的研究室書目清單書目收藏:0
航空業對全球就業及經濟的影響,讓人無法忽視航空業從業人員的工作環境及工作表現,空服人員之工作表現更是直接影響航空公司形象及營收。本研究是針對航空業空服人員探討合宜工作、職場尊嚴與工作表現之間的影響,以長榮航空及中華航空兩家航空業者之空服人員為研究對象,問卷以Google表單方式發放,回收問卷493份,扣除極端值問卷12份,得有效問卷481份,回收有效率97.5%。
研究結果發現:一、合宜工作對職場尊嚴有顯著影響;二、職場尊嚴對工作表現有顯著影響;三、合宜工作對工作表現有顯著影響;四、職場尊嚴對合宜工作與工作表現有部分中介效果。本研究根據研究之結果提供航空業者職場環境改善之建議及未來相關研究的參考。

The impact of the aviation industry on global employment and the economy made it impossible to ignore the working environment and performance of employees in the aviation industry. The performance of flight attendants directly affects the image and revenue of airlines. This study was investigated the effect of decent work, workplace dignity and job performance of flight attendants. Took flight attendants of EVA Air and China Airlines as the research object. The study was conducted by distributing questionnaires by Google form. The 493 questionnaires were collected, and 12 questionnaires with extreme values were subtracted, resulting in 481 valid questionnaires.
The results showed that: Decent work significantly influenced work-place dignity. Workplace dignity significantly influenced job performance. Decent work significantly influenced job performance. Workplace dignity has a partial mediating effect on decent work and job performance. Based on the findings of the research is provided suggestions for improving the workplace environment of aviation industry and reference for future related research.

中文摘要 I
英文摘要 II
誌 謝 III
目 錄 IV
表 目 錄 VII
圖 目 錄 IX
第壹章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 4
第三節 研究步驟 5
第貳章 文獻探討 6
第一節 合宜工作(DECENT WORK) 6
第二節 職場尊嚴(WORKPLACE DIGNITY) 15
第三節 工作表現(JOB PERFORMANCE) 21
第四節 相關研究 28
第參章 研究方法 30
第一節 研究架構 30
第二節 研究假說 31
第三節 問卷設計 34
第四節 樣本與資料收集 40
第五節 資料分析方法 41
第肆章 研究結果與分析 44
第一節 基本資料分析 44
第二節 信度分析 47
第三節 相關性分析 49
第四節 合宜工作、職場尊嚴與工作表現之迴歸分析 52
第五節 個人背景變項在各研究變數之差異分析 60
第伍章 結論與建議 69
第一節 研究結果與討論 69
第二節 實務建議 77
第三節 研究限制與未來研究建議 78
參考文獻 80
中文文獻 80
英文文獻 82
附錄 91



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