中文文獻
民航年報(2109)。https://www.caa.gov.tw/Article.aspx?a=1092&lang=1
江崇維(2017)。探討私立幼兒園教保服務人員之尊嚴勞動(未出版之碩士論文)。國立中正大學勞工關係學系。行政院勞工委員會(2010)行政院勞委會2010年施政目標。臺灣勞工簡訊,1(4)。http://twlabor.tier.org.tw/Files_C/2010063093844c_1.pdf
呂秀婉(2019)。尊嚴勞動之內涵與關鍵要素之探究:一項華人企業工作者探索性研究(未出版之碩士論文)。國立臺灣師範大學管理學院高階經理人企業管理碩士在職專班。林政瑜(2010)。促進就業政策措施—從尊嚴勞動談,台灣勞工季刊,23,6-17。
林惠彥、陸洛、吳珮瑀、吳婉瑜(2012)。快樂的員工更有生產力嗎? 組織支持與工作態度之雙重影響。中華心理學刊,54(4),451-469。
陳湘芬(2007)。 Decent Work-讓每個勞工都快樂的人性化勞動。台灣勞工季刊,6,101-110。
勞動部(2014)。建構我國尊嚴勞動指標及報告之委託研究。台北:張家春。
https://www.un.org/en/universal-declaration-human-rights/
吳卓容(2010)。家庭友善政策與尊嚴勞動措施對員工性別平等知覺與組織承諾的影響(未出版之碩士論文)。國立臺灣師範大學國際人力資源發展研究所。邱皓政(2010)。量化研究與統計分析:SPSS/PASW 資料分析範例解析。臺北 市:五南。
邱皓政與曾欣蕾(2019)。永續發展目標框架下的永續議題與公眾風險識覺治理-尊嚴勞動、優質管理與生產力:永續發展的職場環境與社會心理指標之建構。科技部補助專題研究計畫成果報告期末報告。
許銘春(2019)。因應未來工作倡議, 強化保障勞動權益。臺灣勞工季刊,(58),4-7。
阮鵬嘉(2012)。航空公司服務品質、顧客滿意度與顧客忠誠度之研究(未出版之碩士論文)。國立彰化師範大學企業管理學系國際企業經營管理研究。陳寬裕(2017)。應用統計分析SPSS的運用。臺北市:五南。
彭祥溢(2016)。員工士氣與乘客滿意度之關係:薪資制度之干擾影響。多國籍企業管理評論,10(1),87-102。
楊俊明、顧景昇、黃慧心(2012)。惡質顧客行為對空服人員服務破壞意圖之影響。運輸計劃季刊,41(3),225-252。
蘇君薇(2019年1月21日)。被老外逼擦屁股空姐淚眼還原事件:永遠都不會忘記。今周刊。https://www.businesstoday.com.tw/article/category/161153/post/201901210038/
韓國千金飆罵空姐(2104年12月12日)。自由時報電子報。https://news.ltn.com.tw/news/world/breakingnews/1180232
乘客要求送10次餐座艙長受辱離職(2009年4月8日)。自由時報電子報。https://news.ltn.com.tw/news/society/breakingnews/199710
英文文獻
Air Transport Action Group (2020). Aviation: Benefits Beyond Borders.
Retrirved October 28, 2020, from https://aviationbenefits.org/
Al-Ali, W., Ameen, A., Isaac, O., Khalifa, G. S., & Shibami, A. H. (2019). The mediat-ing effect of job happiness on the relationship between job satisfaction and employee performance and turnover intentions: A case study on the oil and gas industry in the United Arab Emirates. Journal of Business and Retail Management Research, 13(4),103-116.
Alola U. V., Olugbade O. A., Avci T. & Öztüren A.(2019). Customer incivility and. em-ployees' outcomes in the hotel: Testing the mediating role of emotional exhaustion. Tourism Management Perspectives, 29, 9–17.
Anker, R., Chernyshev, I., Egger, P., & Mehran, F. (2003). Measuring decent work with statistical indicators. International Labor Review, 142, No.2.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182.
Badrianto, Y., & Ekhsan, M. (2020). Effect of work environment and job satisfaction on employee performance in pt. Nesinak industries. Journal of Business Management and Accounting, 2(1), 85-91.
Baker, S. J., and Lucas, K. (2017). Is it safe to bring myself to work? Understanding LGBTQ experiences of workplace dignity. Canadian Journal of Administrative Sci-ences, 34(2), 133–148.
Baker, T. (2018). Bringing the human being back to work: The 10 performance and de-velopment conversations leaders must have. London, UK. Springer.
Bal, M. (2017). Dignity in the workplace: New theoretical perspectives. Springer.
Bashir, A., Amir, A., Jawaad, M., & Hasan, T. (2020). Work conditions and job perfor-mance: An indirect conditional effect of motivation. Cogent Business & Management, 7(1),1-16.
Baum, T. (2018). Sustainable human resource management as a driver in tourism policy and planning: A serious sin of omission? Journal of Sustainable Tourism,26 (6),873–889.
Bolton, S. (2007). Dignity in and at work: Why it matters. In Dimensions of dignity at work (pp. 23-36). Routledge.
Bolton, S. C. (2010). Being human: dignity of labor as the foundation for the spirit–work. connection. Journal of Management, Spirituality and Religion, 7(2), 157-172.
Darvishmotevali, M., & Ali, F. (2020). Job insecurity, subjective well-being and job performance: The moderating role of psychological capital. International Journal of Hospitality Management, 87, 102462.
Duffy, R. D., Allan, B. A., England, J. W., Blustein, D. L., Autin, K. L., Douglass, R. P. Santos, E. J. R. (2017). The development and initial validation of the Decent Work Scale. Journal of Counseling Psychology, 64, 206–221.
Duffy, R. D., Blustein, D. L., Diemer, M. A., & Autin, K. L. (2016). The psychology of working theory. Journal of Counseling Psychology, 63, 127–148.
Fabio, A. D., & Maree, J. G. (2016). Using a transdisciplinary interpretive lens to broaden reflections on alleviating poverty and promoting decent work. Frontiers in Psychology, 7, 1-14.
Fernet, C., Gagné, M., & Austin, S. (2010). When does quality of relationships with coworkers predict burnout over time? The moderating role of work motivation. Journal of Organizational Behavior, 31, 1163–1180.
Ferraro, T., Dos Santos, N. R., Pais, L., & Mónico, L. (2016). Historical landmarks of decent work. European Journal of Applied Business and Management, 2(1), 77-96.
Ferraro, T., Moreira, J. M., dos Santos, N. R., Pais, L., & Sedmak, C. (2018). Decent work, work motivation and psychological capital: An empirical research. Work, 60(2), 339-354.
Ferraro, T., Pais, L., & Dos Santos, N. R. (2015). Decent work: An aim for all made by all. International Journal of Social Sciences, 4(3), 30-42.
Ferraro, T., Pais, L., Rebelo Dos Santos, N., & Moreira, J. M. (2018). The Decent Work Questionnaire: Development and validation in two samples of knowledge work-ers. International Labour Review, 157(2), 243-265.
Ferris, G. R., Michelle M., Arthur, M. M., Berkson, H. M., Kaplan, D. M., Harrell-Cook, G., & Frink, D. D. (1998). Toward a social context theory of the human resource management-organization effectiveness relationship. Human resource management review, 8(3), 235-264.
Fogaça, N., Rego, M. C. B., Melo, M. C. C., Armond, L. P., & Coelho, F. A. (2018). Job Performance Analysis: Scientific Studies in the Main Journals of Management and Psychology from 2006 to 2015. Performance Improvement Quarterly, 30(4), 231–247.
Gao, H., Feng, Z., & Zhao, Z. (2020). The Impact of Customer Bullying on Employees’ Job Performance: The Locus of Control as a Moderating Effect. Emerging Markets Finance and Trade, 57(5), 1333-1348.
Gibb, S., & Ishaq, M. (2020). Decent work: what matters most and who can make a dif-ference?. Employee Relations: The International Journal, 42(4), 845–861.
Graça, M., Pais, L., Mónico, L., Dos Santos, N. R., Ferraro, T., & Berger, R. (2020).
Decent work and work engagement: a profile study with academic personnel.
Applied Research in Quality of Life, 1-23.
Hodson, R. (2001). Dignity at work. Cambridge: Cambridge University Press.
Hsieh, C.W., Hsieh, J.Y., & Huang, I. Y.F. (2016). Self-efficacy as a Mediator and Moderator Between Emotional Labor and Job Satisfaction: A Case Study of Public Service Employees in Taiwan. Public Performance & Management Review, 40(1), 71–96.
Hunter, J. E. (1986). Cognitive ability, cognitive aptitudes, job knowledge, and job per-formance. Journal of Vocational Behavior, 29(3), 340-362.
ILO (1999). Decent work. Report of the Director-General, International Labor Confer-ence, 87th Session. Geneva.
ILO (2001). Reducing the decent work deficit: A global challenge. Report of the
Director-General, International Labor Conference, 89th Session. Geneva.
ILO (2008). Decent work: Some strategic challenges ahead. Report of the Direc-tor-General, International Labor Conference, 97th Session. Geneva.
Işık, E., Kozan, S., & Işık, A. N. (2019). Cross-cultural validation of the Turkish version of the. Decent Work Scale. Journal of Career Assessment, 27(3), 471-489.
Kerlinger, F. N., & Lee, H. B. (1999). Foundations of behavioral research: quantitative methods in psychology. Behavior therapy, 80090-6.
Khademi, M., Mohammadi, E., & Vanaki, Z. (2012). Nurses’ experiences of violation of their. dignity. Nursing Ethics, 19(3), 328-340.
Koo, B., Yu, J., Chua, B. L., Lee, S., & Han, H. (2020). Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry. Journal of Quality Assurance in Hospital-ity & Tourism, 21(4), 371-401.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., van Buuren, S., van der Beek, A. J., & de Vet, H. C. (2013). Development of an Individual Work
Performance Questionnaire. International Journal of Productivity and Performance Management, 62(1), 6-28.
Lucas, K. (2011). Blue-collar discourses of workplace dignity: Using outgroup compari-sons to construct positive identities. Management Communication Quarterly, 25(2), 353-374.
Lucas, K. (2015). Workplace dignity: Communicating inherent, earned, and remediated dignity. Journal of Management Studies, 52(5), 621-646.
Lucas, K. (2017). Workplace dignity. The international encyclopedia of organizational communication, p1-13.
Lucas, K., Kang, D., & Li, Z. (2013). Workplace dignity in a total institution: Examining the experiences of Foxconn’s migrant workforce. Journal of business ethics, 114(1), 91-106.
Lucas, K., Manikas, A. S., Mattingly, E. S., & Crider, C. J. (2017). Engaging and mis-behaving: How dignity affects employee work behaviors. Organization stud-ies, 38(11), 1505-1527.
Lucas, K., Manikas, A., Mattingly, E. S., & Crider, C. (2016). Dignity, Counterprodutive Work Behavior, and Employee Engagement. In Academy of Management Proceedings (Vol. 2016, No. 1, p. 10083). Briarcliff Manor, NY. Academy of Management.
Ma, B., Liu, S., Lassleben, H., & Ma, G. (2019). The relationships between job insecu-rity, psychological contract breach and counterproductive workplace behav-ior. Personnel Review, 48(2), 595-610.
Mackett, O. (2020). The measurement of decent work in South Africa: A new attempt at studying quality of work. African Review of Economics and Finance, 12(1), 203-247.
Malik, M. S., & Sattar, S. (2020). Declining Employee Engagement & Employee Per-formance: The Noxious Effects of Workplace Bullying. Journal of Business and So-cial Review in Emerging Economies, 6(1), 165-176.
Masdonati, J., Schreiber, M., Marcionetti, J.,& Rossier, J. (2019).Decent work in Swit-zerland: Context, conceptualization, and assessment. Journal of Vocational Behavior, 110, 12–27.
McIlveen, P., Hoare, P. N., Perera, H. N., Kossen, C.; Mason, L., Munday, S.,Alchin, C., Creed, A., McDonald, N. (2020). Decent Work Association With Job Satisfaction, Work Engagement, and Withdrawal Intentions in Australian Working Adults. Journal of CareerAssessment,1-18.
Nam, J. S., & Kim, S. Y. (2019). Decent work in South Korea: Context, conceptualiza-tion, and assessment. Journal of Vocational Behavior, 115, 103309.
Norman, M. (2019). Decent Work Environment, Employee Engagement and Job Satis-faction among Employees of Ministry of Foreign Affairs. Unpublished Bachelor thesis Makerere University.
Noronha, E., Chakraborty, S., & D’Cruz, P. (2020). ‘Doing dignity work’: Indian secu-rity guards’ interface with precariousness. Journal of Business Ethics, 162(3), 553-575.
Nunnally, J. C. (1978). Psychometric Theory, New York: McGraw-Hill.
Piasna A., Sehnbruch K., Burchell B. (2020) Decent Work: Conceptualization and Policy Impact. In: Leal Filho W., Azul A., Brandli L., Lange Salvia A., Wall T. (eds) Decent Work and Economic Growth. Encyclopedia of the UN Sustainable Development Goals (pp1-11). Springer, Cham.
Ramawickrama, J., Opatha, H. H. D. N. P., & PushpaKumari, M. D. (2017). A synthesis towards the construct of job performance. International Business Research, 10(10), 66-81.
Reyhanoglu, M., & Akin, O. (2020). The Effect of Workplace Conditions on Employee Job Performance. Ege Akademik Bakis, 20(1), 57-74.
Ribeiro, M. A., Teixeira, M. A. P., & Ambiel, R. A. M. (2019). Decent work in Brazil: Context, conceptualization, and assessment. Journal of Vocational Behavior, 112, 229-240.
Sari, N. P. R., Bendesa, I. K. G., & Antara, M. (2019). The influence of quality of work life on employees’ performance with job satisfaction and work motivation as interven-ing variables in star-rated hotels in Ubud tourism area of Bali. Journal of Tourism and Hospitality Management, 7(1), 74-83.
Somavia J. (2007). Promoting the MDGs: The role of employment and decent work. The magazine of the United Nations, 4, 28-30.
Standing, G. (2002). From people's security surveys to a decent work index. Internation-al Labor Review, 141(4), 441-454.
Stuart, F., Pautz, H., & Wright, S. (2016). Decent work for scotland's low-
paid workers: A job to be done. ResearchGate, 7(3), 40-40.
Suhartanto, D., Dean, D., Sumarjan, N., Kartika, O. S., & Setiawati, L. (2019). Leisure Involvement, Job Satisfaction, and Service Performance among Frontline Restaurant Employees. Journal of Quality Assurance in Hospitality & Tourism, 20(4), 387-404.
Thomas, B., & Lucas, K. (2019). Development and validation of the workplace dignity. scale. Group & Organization Management, 44(1), 72-111.
Tiwari, A. S. & Sharma R. R. (2019). Dignity at the Workplace: Evolution of the Con-struct and Development of Workplace Dignity Scale. Frontiers in Psychology, 10, 2581.
Tsai, C.T., Su, C.S.(2011) Leadership, job satisfaction and service-oriented organization-al citizenship behaviors in flight attendants. Afr. J. Bus. Manag. 5, 1915–1926.
Tsaur, S. H., Hsu, F. S., & Kung, L. H. (2020). Hassles of cabin crew: An exploratory study. Journal of Air Transport Management, 85, 101812.
Valcour, M. (2014). The Power of Dignity in the Workplace. From Harvard Business Review. https://hbr.org/2014/04/the-power-of-dignity-in-the-workplace
Wang, C.H., & Chen, H.T. (2020). Relationships among workplace incivility, work en-gagement and job performance. Journal of Hospitality and Tourism Insights, 3(4),415-429.
Wang,L. I., & Brewster, Z. W. (2020). Dignity transacted: emotional labor and the racial-ized workplace, University of Michigan Journal of Law Reform, 53(3),531-556.
Webster, E., Budlender, D. & Orkin, M. (2015). Developing a diagnostic tool and policy instrument for the realization of decent work. International Labour Review, 154(2), 123–145.
Willis Towers Watson. (2020) Survey Report Workplace Dignity Survey. Retrievecd October 10, 2020, from
https://www.willistowerswatson.com/en-US/Insights/2020/01/2019-workplace-dignity-survey
Winchenbach A. , Hanna P. & Miller G.(2019) Rethinking decent work: the value of dignity in tourism employment, Journal of Sustainable Tourism, 27(7), 1026-1043.
Xu, Y., & Liu, D. (2018). The construction and verification of decent work indicators. system based on questionnaires of 2000 employees. Journal of Social Sciences Studies, 4, 76-81.
Zawadzki, M. (2018). Dignity in the workplace. The perspective of humanistic manage-ment. Journal of Management and Business Administration. Central Europe, 26(1), 171-188.