臺灣博碩士論文加值系統

本研究以『應用知識管理提升員工晉用後之職務效能』為研究標的。近年來，產業環境變動快速，競爭加劇，中小企業在資源較為缺乏之情況下，必須努力提高員工效能，才能創造更好的良性循環。而不管是新晉用人力或是部門間的輪調、升遷晉用，員工進入到新的部門或職務領域，一般都採用OJT(On Job Training)或是師徒制，而現在的公司組織都盡可能地朝精簡發展，以追求更高的獲利。在此條件下，幾乎每一位員工都很忙碌，要再挪出時間，完整、細心、系統化的指導新進同仁，其難度之高，可想而知。在這樣的條件與環境下，也往往造成新晉用員工在融入組織時，產生負面感受，對組織觀感不佳，拉長適任性的養成時間、降低組織效能，甚至因覺得未得到足夠的支援與重視而離開組織，造成更大的損失。
將組織、部門所累積的專業知識經驗與職務內容、執行方法等，有系統的歸類為基礎知識、困難對策與改善案例，並結合九宮格法與TPM(Total Productive Maintenance )之單項教育(One Point Lesson)做為知識元件架構，建置一套完整的專業知識與經驗傳承與人才培育系統，以協助新晉用人員縮短OJT時間，充分掌握職務專業技能，發揮組織最大效益，為本研究主要的目的。
本研究以個案研究法進行研究。結論如下：
(一)藉由將組織知識系統化的盤點、歸類、建置作為知識與技能分享及創新應用，讓使用者透過知識管理系統，應用在新晉用進人員的在職培育，並採用同步或非同步的學習方式，快速地傳遞訊息與學習的內容，對新晉用人員職務上達成績效及對活化組織的智慧與經驗的傳承，可節省許多的時間與培育成本，獲致極大的成效。
(二)知識管理系統的建置，需要以制度為綱，要求各部門配合知識文件產出的時程，待知識內容累積到知識奇點，就會在部門間快速增加使用頻率，而新晉用人員在培育週期完成時須回饋知識文件內容之修訂，使知識內容更加界晉實際使用者之需求。而形成良性循環。
(三)知識管理系統導入過程需動員大量工作之餘的額外時間投入，領導者充分的支持，是成功導入重要的關鍵因素。

This research is based on "Applying Knowledge Management to Improve the Work Efficiency of New Employees " as the research object. In recent years, the industrial environment has changed rapidly and competition has intensified. The new employees entering new departments or job fields generally adopt OJT (On Job Training) or the apprenticeship system. However, the current company organization is trying to be as streamlined as possible in order to pursue higher profits. Under these conditions, almost every employee is very busy. It is difficult to make time to guide new colleagues in a complete, careful and systematic way. Under such conditions, new employees often have negative feelings when they are integrated into the organization, have a poor perception of the organization, lengthen the development time of competence, reduce organizational efficiency, and even feel that they have not received enough support.
The professional knowledge, experience, job content, and execution methods accumulated by the organization are systematically classified into basic knowledge, difficult countermeasures and improvement cases, and combined with the nine-square grid method and the TPM (Total Productive Maintenance) single education (One Point Lesson) As a knowledge component framework, build a complete professional knowledge and experience inheritance and talent cultivation system to assist new recruits to shorten OJT time, fully master their professional skills, and maximize the effectiveness of the organization. This is the main focus of this research.
This research is conducted with a case study method. conclusion as below:
1.Through the systematic inventory, classification, and establishment of organizational knowledge and apply them to the on-the-job training of new recruits, it can save a lot of time and training costs and achieve great results for the achievement of performance.
2. The establishment of a knowledge management system requires all departments to cooperate with the time schedule of the output of knowledge documents. Once the knowledge content accumulates to the knowledge singularity, the frequency of use will increase rapidly among departments, and new developments When the cultivation cycle is completed, the user must give back to the revision of the content of the knowledge file, so that the knowledge content can better meet the needs of actual users. And form a virtuous circle.
3.The knowledge management system introduction process needs to mobilize a lot of extra time investment in addition to work, and the full support of the leader is an important key factor for the successful introduction.

目錄
摘要 i
Abstract ii
誌謝 iii
目錄 iv
表目錄 v
圖目錄 vi
第一章 緒論 1
第一節、研究背景與動機 1
第二節、研究問題與目的 5
第三節、研究方法與步驟 6
第二章 文獻探討 8
第一節、知識管理的概念、功能 8
第二節、結合曼陀羅九宮格及OPL知識元件 12
第三章 研究方法 15
第一節、研究方法與研究對象 15
第二節、個案研究法的應用 18
第四章 研究成果 22
第一節、執行過程 22
第二節、知識元件產出與成效 26
第五章 結論與建議 37
參考文獻 39

中文文獻
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英文文獻
1. Tan, Thai Soon(2020), Knowledge 4C, Knowledge Management Process: Knowledge creation, Knowledge conversion, Knowledge communication, and Knowledge change, Kuala Lumpur: Tst Consulting Group Sdn Bhd
2. Fuller, Alison/ Unwin, Lorna(2021), Creating and Managing Expansive Learning Environments: Improving Vocational and Professional Education and Training, UK, London :Routledge
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