Bakker, A. B. and E. Demerouti (2007). "The job demands‐resources model: State of the art." Journal of managerial psychology.
Berry, L. L. and A. Parasuraman (1997). "Listening to the customer--the concept of a service-quality information system." MIT Sloan Management Review 38(3): 65.
Bridges, T. (2015). "ways the workplace needs to change to get the most out of genera-tion Z." Fast Company.
Brown, S. P. (1996). "A meta-analysis and review of organizational research on job in-volvement." Psychological bulletin 120(2): 235.
Buil, I., et al. (2019). "Transformational leadership and employee performance: The role of identification, engagement and proactive personality." International Journal of Hospitality Management 77: 64-75.
Campbell, J. P. (1990). "Modeling the performance prediction problem in industrial and organizational psychology."
Campbell, J. P., et al. (1993). "A theory of performance." Personnel selection in organi-zations 3570: 35-70.
Carstensen, L. L. (1991). "Selectivity theory: Social activity in life-span context." Annu-al review of gerontology and geriatrics 11(1): 195-217.
Carstensen, L. L. (1992). "Social and emotional patterns in adulthood: support for soci-oemotional selectivity theory." Psychology and aging 7(3): 331.
Carstensen, L. L., et al. (1999). "Taking time seriously: A theory of socioemotional se-lectivity." American psychologist 54(3): 165.
Conger, J. A. and R. N. Kanungo (1988). "The empowerment process: Integrating theo-ry and practice." Academy of management review 13(3): 471-482.
Connelly, J. (2003). "Youthful attitudes, sobering realities." New York Times: G1.
Council, C. L. (2004). Driving performance and retention through employee engagement, Washington, DC: Corporate Executive Board.
Dierdorff, E. C. and F. P. Morgeson (2007). "Consensus in work role requirements: the influence of discrete occupational context on role expectations." Journal of Ap-plied Psychology 92(5): 1228.
Ebner, N. C., et al. (2006). "Developmental changes in personal goal orientation from young to late adulthood: from striving for gains to maintenance and prevention of losses." Psychology and aging 21(4): 664.
Edmondson, A. (1999). "Psychological safety and learning behavior in work teams." Administrative science quarterly 44(2): 350-383.
Eisenberger, R., et al. (1986). "Perceived organizational support." Journal of Applied Psychology 71(3): 500.
Eisner, S. P. (2005). "Managing generation Y." SAM Advanced Management Journal 70(4): 4.
Fredrickson, B. L. and M. F. Losada (2005). "Positive affect and the complex dynamics of human flourishing." American psychologist 60(7): 678.
Gellatly, I. R. and P. G. Irving (2001). "Personality, autonomy, and contextual perfor-mance of managers." Human performance 14(3): 231-245.
Hackman, J. R. and G. R. Oldham (1976). "Motivation through the design of work: Test of a theory." Organizational behavior and human performance 16(2): 250-279.
Hair, J., et al. (2006). Multivariate Data Analysis . Upper Saddle River, NJ: Prectice-Hall, Inc.
Halbesleben, J. R. and A. R. Wheeler (2008). "The relative roles of engagement and em-beddedness in predicting job performance and intention to leave." Work & Stress 22(3): 242-256.
Kahn, W. A. (1990). "Psychological conditions of personal engagement and disengage-ment at work." Academy of management journal 33(4): 692-724.
Kanungo, R. N. (1982). "Measurement of job and work involvement." Journal of Ap-plied Psychology 67(3): 341.
Katz, D. and R. L. Kahn (1978). The social psychology of organizations, Wiley New York.
Klimoski, R. J., et al. (2003). "Handbook of Psychology, vol 12-Industrial and Organi-zational Psychology."
Langfred, C. W. and N. A. Moye (2004). "Effects of task autonomy on performance: an extended model considering motivational, informational, and structural mecha-nisms." Journal of Applied Psychology 89(6): 934.
Liden, R. C., et al. (2000). "An examination of the mediating role of psychological em-powerment on the relations between the job, interpersonal relationships, and work outcomes." Journal of Applied Psychology 85(3): 407.
Lockwood, N. R. (2007). "Leveraging employee engagement for competitive ad-vantage." Society for Human Resource Management Research Quarterly 1(1): 1-12.
Macey, W. H. and B. Schneider (2008). "Engaged in engagement: We are delighted we did it." Industrial and Organizational Psychology 1(1): 76-83.
Macey, W. H. and B. Schneider (2008). "The meaning of employee engagement." Indus-trial and Organizational Psychology 1(1): 3-30.
May, D. R., et al. (2004). "The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work." Journal of occupa-tional and organizational psychology 77(1): 11-37.
McMillan, R. (1997). Customer satisfaction and organizational support for service pro-viders.
Morgeson, F. P., et al. (2012). "Work design." Handbook of Psychology, Second Edi-tion 12.
Motowidlo, S. J. and J. R. Van Scotter (1994). "Evidence that task performance should be distinguished from contextual performance." Journal of Applied psychology 79(4): 475.
Murphy, K. R. and L. P. Kroeker (1988). Dimensions of job performance, Colorado State Univ Fort Collins.
Nahrgang, J. D., et al. (2011). "Safety at work: a meta-analytic investigation of the link between job demands, job resources, burnout, engagement, and safety out-comes." Journal of Applied Psychology 96(1): 71.
Ng, T. W. and D. C. Feldman (2015). "The moderating effects of age in the relationships of job autonomy to work outcomes." Work, Aging and Retirement 1(1): 64-78.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome, Lexington Books/DC Heath and Com.
Reijseger, G., et al. (2012). "Ready, set, go! A model of the relation between work en-gagement and performance."
Rhoades, L. and R. Eisenberger (2002). "Perceived organizational support: a review of the literature." Journal of Applied Psychology 87(4): 698.
Rich, B. L., et al. (2010). "Job engagement: Antecedents and effects on job perfor-mance." Academy of management journal 53(3): 617-635.
Rotundo, M. and P. R. Sackett (2002). "The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach." Journal of Applied Psychology 87(1): 66.
Salanova, M., et al. (2005). "Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate." Journal of Applied Psychology 90(6): 1217.
Saragih, S. (2015). "The effects of job autonomy on work outcomes: Self efficacy as an intervening variable." International Research Journal of Business Studies 4(3).
Schermerhorn John Jr, R. (1993). Management for productivity, John Wiley & Sons, USA.
Shalley, C. E., et al. (2004). "The effects of personal and contextual characteristics on creativity: Where should we go from here?" Journal of management 30(6): 933-958.
Singh, A. and J. Dangmei (2016). "Understanding the generation Z: the future work-force." South-Asian Journal of Multidisciplinary Studies 3(3): 1-5.
Spector, P. E. (1986). "Perceived control by employees: A meta-analysis of studies con-cerning autonomy and participation at work." Human relations 39(11): 1005-1016.
Tulgan, B. (2013). "Meet Generation Z: The second generation within the giant" Millen-nial" cohort." Rainmaker Thinking 125.
Welbourne, T. M., et al. (1998). "The role-based performance scale: Validity analysis of a theory-based measure." Academy of management journal 41(5): 540-555.
Xanthopoulou, D., et al. (2009). "Work engagement and financial returns: A diary study on the role of job and personal resources." Journal of occupational and organiza-tional psychology 82(1): 183-200.
王超弘 and 許麗玲 (2016). "以迴歸分析法探究影響某公營行庫員工敬業度之因果模式." 科際整合管理研討會: 274-287.
儲秀文 (2013). "餐旅業員工敬業度, 工作滿意度與工作績效關聯性之研究." 淡江大學企業管理學系碩士在職專班學位論文: 1-55.