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研究生(外文):WANG, JIA-PEI
論文名稱(外文):A Study of Nursing Staff Turnover Intention in Long-term Care Institutions based on Multivariable Investigation Method
指導教授(外文):HUNG, LUN-PING
外文關鍵詞:Long-term careJob Self-EfficacyInformation System UsefulnessJob SatisfactionJob StressJob InvolvementJob PerformanceTurnover Intention
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With the advent of the era of population aging, related issues on the topic have greatly increased. Although the demand for long-term care is increasing, the supply of long-term care service manpower has failed to keep up with the rapid growth in demand, and the high turnover rate of caregivers is a worrying global problem. How to retain caregivers in their posts is an important challenge for all long-term care institutions. The main purpose of this study is thus to explore the factors affecting the turnover intention of caregivers in long-term care institutions using multiple investigation factors. This study enrolled caregivers in long-term care institutions in northern Taiwan as the research subjects and distributed professional scales to perform a cross-sectional questionnaire survey and to investigate the relationship among demographic characteristics, job self-efficacy, information system usefulness, job satisfaction, job stress, job involvement, job performance, and turnover intention. This study distributed a total of 100 questionnaires, with a total of 94 valid questionnaires being returned. The research results showed that: (1) the demographic characteristics (gender, educational background, post, service seniority, and average monthly income) of caregivers in long-term care institutions caregivers have a significant effect on job self-efficacy, information system usefulness, job satisfaction, job stress, job involvement, job performance, and turnover intention; (2) job satisfaction, job stress, and job involvement have a significant effect on turnover intention; and (3) among all variables, the negative influence of job satisfaction on turnover intention is the most significant, suggesting that job satisfaction is the most significant factor affecting caregivers’ turnover intention in long-term care institutions, followed by job stress and job involvement. The research results showed that attaching importance to long-term care institution caregivers’ job satisfaction, pressure, and engagement is an important indicator that can effectively reduce their turnover rate. Moreover, the higher the caregivers’ job satisfaction is, the better is their job performance. Therefore, long-term care institutions should devote efforts toward the improvement of caregivers’ job satisfaction, job stress, and job involvement to reduce their turnover rate, elevate their overall job efficacy, create a better caregiving environment for both caregivers and residents, and further improve the care service level of the entire facility.
誌謝 I
中文摘要 II
英文摘要 III
目錄 IV
圖目錄 VI
表目錄 VII
第壹章 緒論 1
第一節 研究背景 1
第二節 研究動機 2
第三節 研究目的及方法 3
第四節 研究流程 3
第貳章 文獻探討 5
第一節 工作自我效能 5
第二節 資訊系統有用性 5
第三節 工作滿意度 6
第四節 工作壓力 7
第五節 工作投入 8
第六節 工作績效 8
第七節 離職傾向 9
第參章 研究方法 11
第一節 研究架構 11
第二節 研究假設 13
第三節 研究設計 13
第四節 研究對象與範圍 17
第五節 資料分析與統計方法 17
第六節 研究倫理 18
第肆章 研究結果 19
第一節 問卷信效度分析 19
第二節 樣本結構與各變項之描述性統計 21
第三節 T檢定與單因子變異數分析 31
第四節 迴歸分析 37
第五節 路徑分析 38
第伍章 研究結論與建議 40
第一節 結論 40
第二節 討論 45
第三節 研究限制與建議 45
參考文獻 46
附錄 52
附錄一、研究倫理審查通過證明書 52
附錄二、知情說明書 53
附錄三、人口學特徵量表 54
附錄四、工作自我效能量表 55
附錄五、資訊系統有用性量表 56
附錄六、工作滿意度量表 57
附錄七、工作壓力量表 58
附錄八、工作投入量表 59
附錄九、工作績效量表 60
附錄十、離職傾向量表 61
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