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研究生:Budi Trisna
研究生(外文):Budi Trisna
論文名稱:A Double-edged Sword of Performance Management System on Employee Engagement and Burnout: The Moderating Role of Concertive Control
論文名稱(外文):A Double-edged Sword of Performance Management System on Employee Engagement and Burnout: The Moderating Role of Concertive Control
指導教授:盧承杰
指導教授(外文):Cheng-Chieh Allan Lu
學位類別:碩士
校院名稱:國立臺灣師範大學
系所名稱:國際人力資源發展研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2021
畢業學年度:109
語文別:英文
論文頁數:82
外文關鍵詞:performance management system (PMS)employee burnoutconcertive control
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The abundance of literature certainly reveals that the influence of the performance management system (PMS) on employees’ well-being has been debatable. Furthermore, the PMS may arise constructive consequences for employee engagement which leads to the company’s success management, productivity, high dedication and positive behaviors. However, just like a coin, the PMS has two sides which also create destructive consequences for employee burnout too which lessen the company’s accomplishment. Employee burnout is manifested by symptoms of intense exhaustion and disengagement at the workplace. These double-edged sword risks have not obtained an equal degree of awareness in literature. Therefore, the first purpose of this study is to examine the relationship between PMS, employee engagement, and employee burnout. The second purpose is to explore and comprehend the moderating role of concertive control on the relationship between PMS, employee engagement, and employee burnout in the Jakarta, Indonesia context. Non-probability sampling technique specifically convenience sampling approach was adopted to collect the data of 250 employees in Jakarta. After gathering the data, the statistical software SPSS version 23 was used to analyze the data. The result of the study showed that PMS significantly has a positive relation with employee engagement. Furthermore, it has significant negative relationship with employee burnout. In the light of concertive control as moderating role, the result of the study particularly showed that it did not have moderating effect for the relationship between PMS and employee engagement as well as PMS and employee burnout
ACKNOWLEDGEMENT
ABSTRACT I
TABLE OF CONTENTS II
LIST OF TABLES IV
TABLE OF FIGURES V
CHAPTER I INTRODUCTION 1
Background of the Study 1
Statement of the Problem 4
Purposes of the Study 5
Questions of the Study 5
Significance of the Study 5
Delimitations of the Study 6
Definition of Key Terms 6
CHAPTER II LITERATURE REVIEW 9
Performance Management System 9
Employee Engagement 13
Employee Burnout 14
Concertive Control 16
Performance Management System and Employee Engagement 19
Performance Management System and Employee Burnout 20
Concertive Control as Moderator 20
CHAPTER III METHODOLOGY 23
Research Framework 23
Research Hypotheses 24
Research Procedure 24
Research Sample and Data Collection 26
Measurement 27
Pilot Study 34
Main Study 35
Data Analysis 37

CHAPTER IV FINDINGS AND DISCUSSION 39
Descriptive Analysis 39
Results of Pearson Correlation Analysis 40
Results of Hierarchical Regression Analysis 42
Discussions 45
CHAPTER V CONCLUSION AND RECOMMENDATIONS 49
Conclusion 49
Practical Implication of the Study 49
Limitations of the Study 51
Future Research Recommendations 52
REFERENCES 53
APPENDIX A 67
APPENDIX B 75
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