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研究生:周曉祺
研究生(外文):Chou, Hsiao-Chi
論文名稱:Conflict Experiences and Resolution Process of Taiwan’s Managers under Cultures Influence: Perspective of Social Learning Theory
論文名稱(外文):Conflict Experiences and Resolution Process of Taiwan’s Managers under Cultures Influence: Perspective of Social Learning Theory
指導教授:張媁雯張媁雯引用關係
指導教授(外文):Chang, Wei-Wen
學位類別:碩士
校院名稱:國立臺灣師範大學
系所名稱:國際人力資源發展研究所
學門:商業及管理學門
學類:其他商業及管理學類
論文出版年:2021
畢業學年度:109
語文別:英文
論文頁數:119
外文關鍵詞:conflict sources
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Conflict management has been identified as one of the most important skills in the workplace. The first studies, focusing more on specific sources and methods of conflict. In recent years, researchers have started to understand potential sources of conflict and explore ways to improve conflict resolution. The purpose of the study is to examine the conflict experiences and conflict resolution strategies for managers in the Taiwanese workplace through documenting and exploring the impact of their culturally influenced conflict resolution. It is difficult and time consuming to deal with conflicts as managers must go through various learning processes in the workplace. This study is based on the theoretical perspective of social learning to understand the conflict resolution process learned by Taiwanese managers. The study consists of semi-structured and in-depth interviews with 15 to 24 managers with a minimum of three years of management experience in the Taiwanese workplace, including description of their own conflict management experience, cultural awareness of Taiwan (Collectivism vs. Individualism) and the learning process. Qualitative research design, methods, document review, and interviews are used to improve the depth of the study. These findings contribute to understanding the possible root causes of conflict in the concept of workplace conflict and conflict management in Taiwan and contribute to reference and improvement of practitioners' knowledge of conflict management.
ABSTRACT I
TABLE OF CONTENTS III
LIST OF TABLES V
LIST OF FIGURES VII

CHAPTER I INTRODUCTION 1
Background of the study 1
Statement of the Problem 3
Research Purpose 4
Research Questions 5
Significance of the Study 5
Definition of Terms 6

CHAPTER II LITERATURE REVIEW 9
Conflict Resolution Process 9
The Role of Culture in Conflict Resolution 12
Social Learning Theory 18

CHAPTER III RESEARCH METHOD 25
Research Approach 25
Research Framework 26
Research Procedure 27
Research Participants and Sampling Criteria 30
Data Collection 36
Data Analysis 38
Research Quality 42

CHAPTER IV FINDINGS AND DISCUSSIONS 45
Conflict Experience 45
Conflict Resolution Decision 66
Social Learning of Conflict Process 81
Discussion 91

CHAPTER V CONCLUSION & IMPLICATIONS 93
Conclusion 93
Implications 95
Limitations 96
Suggestions for Future Research 97

References 99

APPENDIX A: INTERVIEW QUESTIONS 108
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