|
一、中文部分
中時新聞網(2020)，2020年12月報導五星級酒店安全與隱私議題
〔線上資料〕，來源：https://www.chinatimes.com/amp/
realtimenews/20201219001220-260405
〔2020, December 25〕。
中華民國交通部觀光局(2020)，2015年國際觀光旅館營運分析
報告摘要〔線上資料〕，來源：
https://admin.taiwan.net.tw/FileUploadCategoryList
C003340.aspx?CategoryID =024c327f-d488-4b9a-b5c2
-7598c91651e1&appname=FileUploadCategoryListC003340
〔2020, April 20〕。
中華民國交通部觀光局(2020)，近十年來臺旅客總人次變化
〔線上資料〕，來源：https://stat.taiwan.net.tw
〔2020, October 16〕。
中華民國交通部觀光局(2010)，觀光旅館建築及設備標準，
〔線上資料〕，來源：https://admin.taiwan.net.tw
〔2020, October 16〕。
中華民國交通部觀光局(2019)，星級旅館評鑑作業要點
〔線上資料〕，來源： https://admin.taiwan.net.tw
〔2020, October 16〕。
中華民國交通部觀光局(2020)，歷年觀光外匯收入統計〔線上資料〕
，來源：https://admin.taiwan.net.tw/Handlers
〔2020, October 16〕。
中華民國交通部觀光局(2020)，2017年觀光指標，〔線上資料〕，
來源：https://admin.taiwan.net.tw/Handlers 〔2020, October 16〕
中華民國交通部觀光局(2020)，2019年台灣地區觀光旅館家數及
房間數統計表-總表〔線上資料〕，來源：
https://admin.taiwan.net.tw/Handlers 〔2020, October 16〕。
中華民國交通部觀光局(2019)，星級旅館評鑑基本條件，
〔線上資料〕，來源：https://admin.taiwan.net.tw/Tourism
RegulationDetailC003200. aspx?Cond=8a6e83e0-3b7c-4f6d
-9778-255789656230 〔2020, October 16〕。
行政院(2018)，數位國家創新經濟方案，〔線上資料〕，來源：
https://digi.ey.gov.tw/Page/8A37BFCCB0E3C315
〔2020, April 20〕。
易遊網，(2019)，2019年線上票選20大台灣最美飯店名單
〔線上資料〕，來源：
https://www.eztravel.com.tw/hotel_taiwan/event/hotel-vote-
award/index.html 〔2019, September 30〕。
哈佛商業評論(2020)，2020年3月號，實驗打造高效率創新
〔線上資料〕，來源：
https://www.hbrtaiwan.com/article_content_AR0009489.html
〔2020, March 10〕。
哈佛商業評論(2020)，2020年03月18生活市集行銷模式
〔線上資料〕，來源：https://www.hbrtaiwan.com/article_
content_AR000 9248.html 〔2020, April 20〕。
瑞穗天合國際觀光酒店(2019)，2019年旅館圖片及網頁
〔線上資料〕，來源： http://www.grandcosmos.com.tw/
〔2019, September 30〕。
經濟日報(2020)，2020年7月報導瑞穗天合國際觀光酒店榮獲卓
越五星評鑑標章〔線上資料〕，來源：
https://money.udn.com/money/amp/story/5612/4719084
〔2020, July 30〕。
福容大飯店淡水漁人碼頭(2019)，2019年旅館圖片及網頁
〔線上資料〕，來源：
https://www.fullon-hotels.com.tw/fw/offer
〔2019, September 30〕。
二、英文部分
Agag, G. M., Khashan, M. A., Colmekcioglu, N., Almamy, A., Alharbi
, N. S., Eid, R., ... & Abdelmoety, Z. H. S. (2019). Converting
hotels website visitors into buyers: How online hotel web
assurance seals services decrease consumers’ concerns and
increase online booking intentions. Information Technology &
People, 33(1), 129-159.
Agag, I. E. G. (2016). E-retailing ethics and its impact on customer
satisfaction and repurchase intention A cultural and
commitment-trust theory perspective. Internet Research, 26(1),
288-310.
Ajzen, I., & Fishbein, M. (2005). The influence of attitudes on
behavior. The Handbook of Attitudes, 173(221), 31.
Amaro, S., & Duarte, P. (2015). An integrative model of consumers'
intentions to purchase travel online. Tourism Management,
46, 64-79.
Anderson, E. W. (1998). Customer satisfaction and word of
mouth. Journal of Service Research, 1(1), 5-17.
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation
modeling in practice: A review and recommended two-step
approach. Psychological Bulletin, 103(3), 411.
Archak, N., Ghose, A., and Ipeirotis, P. G. (2011). Deriving the pricing
power of product features by mining consumer reviews.
Management Science, 57(8): 1485-1509.
Arndt, J. (1967). Role of product-related conversations in the diffusion
of a new product. Journal of Marketing Research, 4(3):
291-295.
Ba, S., Whinston, A. B., & Zhang, H. (2003). Building trust in online
auction markets through an economic incentive mechanism.
Decision Support Systems, 35(3), 273-286.
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural
equation models. Journal of the Academy of Marketing Science,
16(1), 74-94.
Baki, R. (2020). Analysis of Factors Affecting Customer Trust in
Online Hotel Booking Website Usage. European Journal of
Tourism, Hospitality and Recreation, 10(2), 106-117.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator
variable distinction in social psychological research: Conceptual
, strategic, and statistical considerations. Journal of Personality
and Social Psychology, 51(6), 1173.
Beal, G. M., and Rogers, E. M. (1957). Informational sources in the
adoption process of new fabrics. Journal of Home Economics,
49(8): 630-634.
Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in
electronic commerce: the role of privacy, security, and site
attributes. The Journal of Strategic Information Systems,
11(3-4), 245-270.
Bhatiasevi, V., & Yoopetch, C. (2015). The determinants of intention
to use electronic booking among young users in Thailand.
Journal of Hospitality and Tourism Management, 23, 1–11.
Bickart, B., & Schindler, R. M. (2001). Internet forums as influential
sources of consumer information. Journal of Interactive
Marketing, 15(3), 31-40.
Bickmore, T., & Cassell, J. (2001, March). Relational agents: a model
and implementation of building user trust. In Proceedings of the
SIGCHI Conference on Human Factors in Computing Systems
(pp. 396-403), Seattle: SIGCHI
Bigné, E., Sanz, S., Ruiz, C., & Aldás, J. (2010). Why some internet
users don’t buy air tickets online. In Information and
Communication Technologies in Tourism 2010 (pp. 209-221),
Vienna: Springer.
Bloch, P. H. (1995). Seeking the ideal form: product design and
consumer response. Journal of Marketing 59(3), 16–29.
Brain, S. (2016). YouTube company statistics. Ladera Ranch, CA:
Statistic Brain Research Institute.
Briones, M. G. (1998). Internet innovations-and privacy issues-remain
marketing’s biggest story. Mark. News 32 (December), 1–16.
Brooks, R. C. J. (1957). “Word-of-mouth” advertising in selling new
products. Journal of Marketing, 22(2): 154-161.
Buhalis, D., & Law, R. (2008). Progress in information technology
and tourism management: 20 years on and 10 years after the
Internet—The state of eTourism research. Tourism
Management, 29(4), 609-623.
Buhalis, D., & Licata, M. C. (2002). The future eTourism
intermediaries. Tourism Management, 23(3), 207–220.
Buttle, F. A. (1998). Word of mouth: understanding and managing
referral marketing. Journal of Strategic Marketing, 6(3),
241-254.
Büttner, O. B., & Göritz, A. S. (2008). Perceived trustworthiness of
online shops. Journal of Consumer Behaviour: An International
Research Review, 7(1), 35-50.
Casaló, L. V., Flavián, C., Guinalíu, M., & Ekinci, Y. (2015). Do
online hotel rating schemes influence booking behaviors?
International Journal of Hospitality Management, 49, 28-36.
Chang, H. H., & Chen, S. W. (2008). The impact of online store
environment cues on purchase intention: trust and perceived
risk as a mediator. Online Information Review, 32(6), 818-841.
Cheng, Y., Ji, X., Lu, T., & Xu, W. (2019). On detecting hidden
wireless cameras: A traffic pattern-based approach. IEEE
Transactions on Mobile Computing, 19(4), 907-921.
Cheung, C. M., & Thadani, D. R. (2012). The impact of electronic
word-of-mouth communication: A literature analysis and
integrative model. Decision Support Systems, 54(1), 461-470.
Chevalier, J. A., and Mayzlin, D. (2006). The effect of word of mouth
on sales: Online book reviews. Journal of Marketing Research,
43(3), 345-354.
Cho, Y., Im, I., Hiltz, R., & Fjermestad, J. (2002). The effects of
post-purchase evaluation factors on online vs. offline customer
complaining behavior: Implications for customer loyalty. ACR
North American Advances, 29, 318-326.
Christodoulidou, N., Connolly, D. J., & Brewer, P. (2010). An
examination of the transactional relationship between online
travel agencies, travel meta sites, and suppliers. International
Journal of Contemporary Hospitality Management, 22(7),
1048–1062.
Chung, N., & Kwon, S. J. (2009). Effect of trust level on mobile
banking satisfaction: a multi-group analysis of information
system success instruments. Behaviour & Information
Technology, 28(6), 549–562.
Clark, W. R., Ezell, J., Clark, J., Sheffield, D. N. (2009). Stay or
leave: Applying approach–avoidance theory to virtual
environments. Journal of Database Marketing & Customer
Strategy Management 16(4), 231–240.
Cui, G., Lui, H. K., and Guo, X. (2012). The effect of online
consumer reviews on new product sales. International Journal
of Electronic Commerce, 17(1): 39-57.
Cyr, D. (2008). Modeling web site design across cultures:
relationships to trust, satisfaction, and e-loyalty. Journal of
Management Information Systems, 24(4), 47-72.
Das, T. K., & Teng, B. S. (1998). Between trust and control:
Developing confidence in partner cooperation in
alliances. Academy of Management Review, 23(3), 491-512.
Dimoka, A. (2010). What does the brain tell us about trust and
distrust? Evidence from a functional neuroimaging study. Mis
Quarterly, 34(2), 373-396.
Douneva, M., Jaron, R., & Thielsch, M. T. (2015). Effects of Different
Website Designs on First Impressions, Aesthetic Judgements
and Memory Performance after Short Presentation. Interacting
with Computers, iwv033.
El-Said, O. A. (2020). Impact of online reviews on hotel booking
intention: The moderating role of brand image, star category,
and price. Tourism Management Perspectives, 33, 100604.
Engel, J. F., Blackwell, R. D., & Miniard, P. W. (1995). Consumer
behavior, 8* edition. Dryden, Forth Worth.
Escobar-Rodríguez, T., & Carvajal-Trujillo, E. (2014). Online
purchasing tickets for low cost carriers: An application of the
unified theory of acceptance and use of technology (UTAUT)
model. Tourism Management, 43, 70-88.
Filieri, R., Raguseo, E., & Vitari, C. (2018). When are extreme ratings
more helpful? Empirical evidence on the moderating effects of
review characteristics and producttype. Computers in Human
Behavior, 88, 134–142.
Filieri, R., Raguseo, E., & Vitari, C. (2019). What moderates the
Influence of extremely negative ratings? The role of review and
reviewer characteristics. International Journal of Hospitality
Management, 77, 333–341.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation
models with unobservable variables and measurement
error. Journal of Marketing Research, 18(1), 39-50.
Gao, L., & Bai, X. (2014). Online consumer behaviour and its
relationship to website atmospheric induced flow: Insights into
online travel agencies in China. Journal of Retailing and
Consumer Services, 21(4), 653-665.
Gaski, J. F., & Nevin, J. R. (1985). The differential effects of
exercised and unexercised power sources in a marketing
channel. Journal of Marketing Research, 22(2), 130-142.
Golmohammadi, A. R., Jahandideh, B., & O'gorman, K. D. (2012).
Booking on-line or not: A decision rule approach. Tourism
Management Perspectives, 2(3), 85-88.
Google. (2016). Travel booking trends reveled in Let’s-Book-It
moments. Retrieved from https://www. thinkwithgoogle.com
/articles/travel-booking-trends-book-it-moments.html.
Hadining, A. F., Haryanti, S. A., & Munajat, T. R. (2020). Determined
consumers online purchase intention factors by considering risk
and e-trust. Jurnal Muara Ilmu Ekonomi dan Bisnis, 4(2),
293-300.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010).
Multivariate data analysis: International version. New Jersey:
Pearson.
Hapsari Sulistyo, L. I., & Pranata, W. (2020). The Effect of Website
Quality on e-Trust of Customers:" The Case of ZEN
Rooms". Pertanika Journal of Social Sciences &
Humanities, 28.
Homburg, C., Schwemmle, M., & Kuehnl, C. (2015). New product
design : Concept,measurement, and consequences. Journal of
Marketing 79(3), 41–56.
Hu, N., Tian, G., Liu, L., Liang, B., and Gao, Y. (2012). Do links
matter? An investigation of the impact of consumer feedback,
recommendation networks, and price bundling on sales. IEEE
Transactions on Engineering Management, 59(2): 189-200.
Huertas-Garcia, R., Gazquez-Abad, J. C., Forgas-Coll, S., &
Casas-Romeo, A. (2014). Designing a hotel website: An
empirical analysis for a classic destination using a conjoint
experiment. South African Journal of Business Management,
45(2).
Jarvenpaa, S. L., & Todd, P. A. (1996). Consumer reactions to
electronic shopping on the World Wide Web. International
Journal of Electronic Commerce, 1(2), 59-88.
Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000). Consumer trust
in an Internet store. Information Technology and Management,
1(1-2), 45-71.
Jöreskog, K. G., & Sörbom, D. S. (1993). LISREL 8, A Guide to the
Program and Application. Chicago, IL: SPSS Inc.
Karvonen, K. (2000, November). The beauty of simplicity.
In Proceedings on the 2000 Conference on Universal
Usability (pp. 85-90).
Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based
consumer decision-making model in electronic commerce: The
role of trust, perceived risk, and their antecedents. Decision
Support Systems, 44(2), 544-564.
Kim, M. J., Chung, N., & Lee, C. K. (2011). The effect of perceived
trust on electronic commerce: shopping online for tourism
products and services in South Korea. Tourism
Management, 32(2), 256-265.
Kim, S. Y., Kim, J. U., & Park, S. C. (2017). The effects of perceived
value, website trust and hotel trust on online hotel booking
intention. Sustainability, 9(12), 2262.
Kramer, R. M. (1999). Trust and distrust in organizations: Emerging
perspectives, enduring questions. Annual Review of
Psychology, 50(1), 569-598.
Kumar, N., Scheer, L. K., & Steenkamp, J. B. E. (1995). The effects
of perceived interdependence on dealer attitudes. Journal of
Marketing Research, 32(3), 348-356.
Ladhari, R., & Michaud, M. (2015). eWOM effects on hotel booking
intentions, attitudes, trust, and website perceptions.
International Journal of Hospitality Management, 46, 36-45.
Law, R., Leung, K., & Wong, R. (2004). The impact of the Internet on
travel agencies. International Journal of Contemporary
Hospitality Management, 16(2), pp. 100-107
Law, R., & Leung, R. (2000). A study of airlines’ online reservation
services on the Internet. Journal of Travel Research, 39(2),
202–211.
Law, R., Qi, S., & Buhalis, D. (2010). Progress in tourism
management: A review of website evaluation in tourism
research. Tourism Management, 31(3), 297-313.
Lee, W. O., & Wong, L. S. (2016). Determinants of mobile commerce
customer loyalty in Malaysia. Procedia-Social and Behavioral
Sciences, 224, 60-67.
Lee, Y. C. (2014). Impacts of decision-making biases on eWOM
retrust and risk-reducing strategies. Computers in Human
Behavior, 40, 101-110.
Leung, C. M. R. (2012). Human factors in website usability and
aesthetics: Theory and applications to hotels in Hong
Kong. Unpublished doctoral dissertation, The Hong Kong
Polytechnic University.
Li, H., Jiang, J., & Wu, M. (2014). The effects of trust assurances on
consumers’ initial online trust: A two-stage decision-making
process perspective. International Journal of Information
Management, 34(3), 395-405.
Liebermann, Y., & Stashevsky, S. (2002). Perceived risks as barriers
to Internet and e‐commerce usage. Qualitative Market Research
: An International Journal. 5(4), 291–300.
Liu, J. N. K., & Zhang, E. Y. (2014). An investigation of factors
affecting customer selection of online hotel booking channels.
International Journal of Hospitality Management, 39, 71–83.
Ludwig, S., De Ruyter, K., Friedman, M., Brüggen, E. C., Wetzels,
M., & Pfann, G. (2013). More than words: The influence of
affective content and linguistic style matches in online reviews
on conversion rates. Journal of Marketing, 77(1), 87-103.
Mahadin, B., Akroush, M. N., & Bata, H. (2020). The effects of
tourism websites' attributes on e-satisfaction and e-loyalty: a
case of American travellers' to Jordan. International Journal of
Web Based Communities, 16(1), 4-33.
Mahat, F., Abdullah, D., Bahari, K. A., Che Azmi, N., Mohd Kamal,
S. B., & Zainol, N. (2020). A conceptual model of online hotel
booking: the role of online review and online trust towards
online booking intention. ESTEEM Journal of Social Sciences
and Humanities, 4, 83-92.
Marder, B., Erz, A., Angell, R., & Plangger, K. (2021). The role of
photograph aesthetics on online review sites: Effects of
management-versus traveler-generated photos on tourists’
decision making. Journal of Travel Research, 60(1), 31-46.
Mauri, A. G., & Minazzi, R. (2013). Web reviews influence on
expectations and purchasing intentions of hotel potential
customers. International Journal of Hospitality Management,
34, 99-107.
May, W. C., & Domenic, S. (2002). The role of trust, quality, value
and risk in conducting e-business. Industrial Management &
Data Systems, 102(9), 503-512.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). Developing
and validating trust measures for e-commerce: An integrative
typology. Information Systems Research, 13(3), 334-359.
Miyazaki, A. D., & Fernandez, A. (2001). Consumer perceptions of
privacy and security risks for online shopping. Journal of
Consumer Affairs, 35(1), 27-44.
Moe, W. W., and Trusov, M. (2011). The value of social dynamics in
online product rating forums. Journal of Marketing Research,
48(3): 444-456.
Moorman, C., Zaltman, G., & Deshpande, R. (1992). Relationships
between providers and users of market research: The dynamics
of trust within and between organizations. Journal of Marketing
Research, 29(3), 314-328.
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of
relationship marketing. Journal of marketing, 58(3), 20-38.
Moshagen, M., & Thielsh, M. T. (2010). Facets of visual aesthetics.
International Journal of Human-Computer Studies, 68(10),
689-709.
Mudambi, S. M., and Schuff, D. (2010). What makes a helpful online
review? A study of customer reviews on Amazon.com. MIS
Quarterly, 34(1), 185-200.
Pan, Y., and Zhang, J. Q. (2011). Born unequal: A study of the
helpfulness of user-generated product reviews. Journal of
Retailing, 87(4), 598-612.
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce:
Integrating trust and risk with the technology acceptance
model. International Journal of Electronic Commerce, 7(3),
101-134.
Pavlou, P. A., Liang, H., & Xue, Y. (2007). Understanding and
Mitigating Uncertainty in Online Exchange Relationships: A
Principal-Agent Perspective. MIS Quarterly, 31(1), 105-136.
Plotkina, D., & Munzel, A. (2016). Delight the experts, but never
dissatisfy your customers! A multi-category study on the effects
of online review source on intention to buy a new product.
Journal of Retailing and Consumer Services, 29, 1-11.
Ponte, E. B., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015).
Influence of trust and perceived value on the intention to
purchase travel online: Integrating the effects of assurance on
trust antecedents. Tourism Management, 47, 286-302.
Preston, C. C., & Colman, A. M. (2000). Optimal number of response
categories in rating scales: reliability, validity, discriminating
power, and respondent preferences. Acta Psychologica, 104(1),
1-15.
Qi, S., Law, R., & Buhalis, D. (2013). Who booked five-star hotels
in Macau? A study of hotel guests' online booking intention.
Journal of Hospitality and Tourism Management, 20, 76-83.
Richardson, P. S., Jain, A. K., & Dick, A. (1996). Household store
brand proneness: a framework. Journal of Retailing, 72(2),
159-185.
Santos, C. P. D., & Fernandes, D. V. D. H. (2008). Antecedents and
consequences of consumer trust in the context of service
recovery. BAR-Brazilian Administration Review, 5(3), 225-244.
Schmidt, S., Cantallops, A. S., & dos Santos, C. P. (2008). The
characteristics of hotel websites and their implications for
website effectiveness. International Journal of Hospitality
Management, 27(4), 504–516.
Shareef, M. A., Archer, N., Fong, W., Rahman, M. O., & Mann, I. J.
(2013). Online buying behavior and perceived trustworthiness.
Current Journal of Applied Science and Technology, 3(4),
662-683.
Shareef, M. A., Kumar, U., & Kumar, V. (2008). Role of different
electronic-commerce (EC) quality factors on purchase decision:
A developing country perspective. Journal of Electronic
Commerce Research, 9(2), 92-113.
Shareef, M. A., Kumar, U., Kumar, V., & Dwivedi, Y. K. (2009).
Identifying critical factors for adoption of e-government.
Electronic Government, an International Journal, 6(1), 70-96.
Shareef, M. A., Kumar, V., Kumar, U., & Dwivedi, Y. K. (2011).
e-Government Adoption Model (GAM): Differing service
maturity levels. Government Information Quarterly, 28(1),
17-35.
Sparks, B. A., & Browning, V. (2010). Complaining in cyberspace:
The motives and forms of hotel guests' complaints
online. Journal of Hospitality Marketing & Management, 19(7),
797-818.
Sparks, B. A., & Browning, V. (2011). The impact of online reviews
on hotel booking intentions and perception of trust. Tourism
Management, 32(6), 1310-1323.
Suh, B., & Han, I. (2003). The impact of customer trust and
perception of security control on the acceptance of electronic
commerce. International Journal of Electronic Commerce, 7(3),
135-161.
Sultan, F., Urban, G., Shankar, V., & Bart, I. (2003). Determinants and
Role of Trust in E-Business: A Large Scale Empirical Study (No.
4282-02). Massachusetts Institute of Technology (MIT): Sloan
School of Management.
Talwar, S., Dhir, A., Kaur, P., & Mäntymäki, M. (2020). Why do
people purchase from online travel agencies (OTAs)? A
consumption values perspective. International Journal of
Hospitality Management, 88, 102534.
Tsou, H. T., & Chen, J. S. (2012). The influence of interfirm
codevelopment competency on e-service innovation.
Information & Management, 49(3-4), 177-189.
Urban, G. L., Amyx, C., & Lorenzon, A. (2009). Online trust: state of
the art, new frontiers, and research potential. Journal of
Interactive Marketing, 23(2), 179-190.
Urban, G. L., Sultan, F., & Qualls, W. J. (2000). Placing trust at the
center of your Internet strategy. Sloan Management
Review, 42(1), 39-48.
Van der Heijden, H., Verhagen, T., & Creemers, M. (2003).
Understanding online purchase intentions: contributions from
technology and trust perspectives. European Journal of
Information Systems, 12(1), 41-48.
Vermeulen, I. E., & Seegers, D. (2009). Tried and tested: The impact
of online hotel reviews on consumer consideration. Tourism
Management, 30(1), 123-127.
Vitolins, M. Z., Rand, C. S., Rapp, S. R., Ribisl, P. M., & Sevick, M.
A. (2000). Measuring adherence to behavioral and medical
interventions. Controlled Clinical Trials, 21(5), S188-S194.
Vlachos, P. A., Vrechopoulos, A. P., & Pramatari, K. (2011). Too
much of a good thing: Curvilinear effects in the evaluation of
services and the mediating role of trust. Journal of Services
Marketing, 25(6), 440–450.
Wang, L., Law, R., Guillet, B. D., Hung, K., & Fong, D. K. C. (2015).
Impact of hotel website quality on online booking intentions:
eTrust as a mediator. International Journal of Hospitality
Management, 47, 108-115.
Wang, L., Law, R., Hung, K., & Guillet, B. D. (2014). Scale
development of perceived eTrust in the hotel industry: The
perspective of Internet users. International Journal of
Hospitality Management, 43, 35-46.
Wang, S. C., & Wu, J. H. (2014). Proactive privacy practices in
transition: Toward ubiquitous services. Information &
Management, 51(1), 93-103.
Willemsen, L. M., Neijens, P. C., Bronner, F., & De Ridder, J. A.
(2011). “Highly recommended!” The content characteristics and
perceived usefulness of online consumer reviews. Journal of
Computer-Mediated Communication, 17(1), 19-38.
Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information
technology and consumer behavior in travel and tourism:
Insights from travel planning using the internet. Journal of
Retailing and Consumer Services, 22, 244-249.
Yeung, T. A., & Law, R. (2004). Extending the modified heuristic
usability evaluation technique to chain and independent hotel
websites. International Journal of Hospitality Management,
23(3), 307-313.
Zhang, M., Zhang, G., Lu, Y., & Ye, Z. (2014). Measuring the value
of online information to hotel e-bookings: an empirical study
from China. International Journal of Internet and Enterprise
Management, 8(3), 227-240.
Zhao, X. R., Wang, L., Guo, X., & Law, R. (2015). The influence of
online reviews to online hotel booking intentions. International
Journal of Contemporary Hospitality Management, 27(6),
p.p.1343-1364
Zhou, S., & Liu, A. (2019). # Could the Artwork in Hotels Attract
More Bookings?-A Study Using the Experimental Design
Method. E-review of Tourism Research, 17(2).
Zhu, F., and Zhang, X. (2010). Impact of online consumer reviews on
sales: The moderating role of product and consumer
characteristics. Journal of Marketing, 74(2): 133-148.
Zucker, L. G. (1986). Production of trust: Institutional sources of
economic structure, 1840-1920. Research in Organizational
Behavior, 8, 53-111.
|