臺灣博碩士論文加值系統

本研究係探討國立高級中等學校兼任行政單位主管教師實施僕人式領導，與所屬職員的交換關係、組織公民行為之關聯性，並進一步探討領導者-成員交換關係是否對僕人式領導與組織公民行為產生中介效果，以問卷調查方式針對49所國立高級中等學校的公務人員進行實證研究，回收有效問卷276份，研究結果如下：
一、僕人式領導對領導者-成員交換關係具顯著正向影響。
二、領導者-成員交換關係對組織公民行為具顯著正向影響。
三、僕人式領導對組織公民行為具顯著正向影響。
四、領導者-成員交換關係對僕人式領導與組織公民行為具完全中介效果。
本研究最後提出結論及建議供參考。

This study explored the relationship among servant leadership, leader-member exchange, and organizational citizenship behavior between supervisors and staff in national senior high schools. It also discussed whether or not the leader-member exchange would mediate the relationship between servant leadership and organizational citizenship behavior. Two hundred seventy six civil servant participants from forty nine schools completed the survey. The results of this study are as follows. One, servant leadership is positively related to leader-member exchange. Two, leader-member exchange is in turn positively related to organizational citizenship behavior. Three, servant leadership therefore is positively related to organizational citizenship behavior. Four, leader-member exchange fully mediates the effect of servant leadership and organizational citizenship behavior.
Finally, this study came up with conclusions and suggestions for reference.

摘 要 iv
ABSTRACT v
目 次 vi
表目錄 x
圖目錄 xiii
第一章 緒論 1
第一節 研究背景 1
第二節 研究動機 3
第三節 研究目的 7
第四節 研究流程 8
一、資料蒐集與彙整分析之階段 8
二、實證研究之階段 8
第二章 文獻回顧與探討 10
第一節 僕人式領導 10
一、僕人式領導的起源 10
二、僕人式領導之定義 11
三、僕人式領導之理論基礎 12
四、僕人式領導之相關研究 15
第二節 領導-成員交換關係 17
一、社會交換理論 17
二、領導者-成員交換關係之定義 18
三、領導者-成員交換關係的形成與發展 20
四、領導者-成員交換關係之相關研究 22
第三節 組織公民行為 24
一、組織公民行為之意義 24
二、組織公民行為與社會交換理論 25
三、組織公民行為之分類 26
四、組織公民行為之相關研究 27
第四節 各變數間的關係 29
一、僕人式領導與領導者-成員交換關係 29
二、領導者-成員交換關係與組織公民行為 30
三、僕人式領導與組織公民行為 31
四、僕人式領導、領導者-成員交換關係以及組織公民行為 32
第三章 研究方法 33
第一節 研究架構 33
第二節 研究假設 34
第三節 研究對象與範圍 35
一、研究樣本 35
二、預試問卷發放與回收 35
三、正式問卷發放與回收 35
第四節 研究變項與測量工具 37
一、僕人式領導 37
二、領導者-成員交換關係 40
三、組織公民行為 42
四、個人背景資料變項 44
第五節 資料分析方法 47
一、敘述性統計分析 47
二、信度分析 47
三、項目分析 47
四、因素分析 47
五、相關分析 48
六、獨立樣本t檢定 48
七、單因子變異數分析 48
八、迴歸分析 49
第六節 預試問卷之信效度分析 50
一、項目分析 50
二、信度分析 56
第四章 研究結果分析 59
第一節 敘述性統計分析 59
一、研究樣本背景資料分析 59
二、研究變項之現況分析 62
第二節 個人背景資料對研究變項之差異分析 66
一、不同性別對研究變項之差異分析 66
二、不同婚姻狀況對研究變項之差異分析 68
三、不同官等對研究變項之差異分析 71
四、不同年齡對研究變項之差異分析 73
五、不同教育程度對研究變項之差異分析 78
六、不同公務人員年資對研究變項之差異分析 81
七、不同現職服務年資對研究變項之差異分析 84
第三節 研究變項之相關分析 88
一、僕人式領導與領導者-成員交換關係之相關分析 88
二、領導者-成員交換關係與組織公民行為之相關分析 89
三、僕人式領導與組織公民行為之相關分析 89
第四節 研究變項之迴歸分析 94
一、僕人式領導、領導者-成員交換關係以及組織公民行為之迴歸分析 94
二、僕人式領導各構面與領導者-成員交換關係之迴歸分析 97
三、領導者-成員交換關係與組織公民行為各構面之迴歸分析 98
四、僕人式領導各構面與組織公民行為各構面之迴歸分析 102
五、中介效果之迴歸分析 108
第五章 結論與建議 115
第一節 研究結論 115
一、僕人式領導對領導者-成員交換關係具顯著正向影響 115
二、領導者-成員交換關係對組織公民行為具顯著正向影響 116
三、僕人式領導對組織公民行為具顯著正向影響 116
四、領導者-成員交換關係對僕人式領導與組織公民行為具完全中介效果 117
第二節 管理意涵與研究貢獻 119
一、管理意涵 119
二、研究貢獻 119
第三節 研究建議 120
一、對學校實務之建議 120
二、對後續研究之建議 121
參考文獻 123
附錄 正式問卷 132

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