王秀華(1995)。有氧運動一有氣舞蹈。師大體育,37,42-47。
王昱琪(2006)。亞力山大健身俱樂部一氧化碳中毒事件之探討。運動管理,11,49-52。
王婉馨、廖堡寬、邵于玲(2017)。銀髮族健身俱樂部參與阻礙、涉入程度與消費意願關係之研究。文化體育學刊,24,53-62。
王逸君(2009)健身俱樂部之風險管理。學校體育,113,121-128。
邱政浩(2006)。量化研究與統計分析。臺北市:五南圖書出版股份有限公司。
邱建章(2020)。臺灣健身產業的經營型態與趨勢發展(1953-2020)。國民體育季刊,49(3),9-15。
邱崇恩、詹俊成(2020)。健身器材發展現況分析與未來需求。運動與遊憩研究,15(2),101-113。
邱翼松、陳威成、鄭憲成(2018)。健康體適能俱樂部會員參與動機、滿意度與再購意願之研究-以台南健身工廠為例。高科大體育學刊,1,77-99。
林文郎(2006)。臺灣休閒俱樂部概況。運動管理,11,2-12。
林月枝、林怜利(2010)。民間健身中心有效發展之途徑。國民體育季刊,39(1),58-64。
林月枝、陳有村(2015)。休閒俱樂部經營管理實務。新北市:揚智文化事業股份有限公司。
林雅純、古志銘、許智強(2014)。女性健身中心休閒阻礙之研究-以臺南市CURVES女性健身中心為例。嘉大體育健康休閒期刊,13(3),133-144。
洪孟銓(2006)。運動健身俱樂部有氧課程之探討。雲科大體育,9,219-225。
高俊雄(1996)。運動休閒管理論文集(一)。臺北市:品度股份有限公司。
張志堅(2009)。談如何保障消費者之權益-以運動健身俱樂部為例。雲科大體育,11,91-97。
張偉雄、林子堯(2016)。應用 IPA 模式探討健身俱樂部之服務品質-以高雄市Y 健身俱樂部為例。運動與健康研究,5(2),17-44。
張偉雄、何志明、劉季貞(2010)。健身俱樂部服務品質之研究-以高雄市X飯店附屬之健身俱樂部為例。運動健康與休閒學刊,16,141-159。
郭仁宗、李豪(2010)。臺灣運動健身俱樂部之整合性研究。2010年第三屆運動科學暨休閒遊憩管理學術研討會。屏東縣:國立屏東教育大學。
游示正、謝羽青、陳屏妤(2012)。健身俱樂部在不同市場區隔下人力資源管理之差異比較。休閒運動期刊,11,115-126。
陳璐芳(2011)。建構新服務品質決策分析模式之研究。未出版之博士論文,私立中華大學科技管理博士學位學程,新竹市。陳挺豪(2006)。運動俱樂部從事健身運動者參與動機與體驗之研究-以加州健身中心天母店為例。臺灣體育運動管理學報,4,35-49。
陳鎰明 (2014)。雲林地區中高齡休閒運動參與及阻礙之研究。亞洲高齡健康休閒及教育學刊,3,49-59。
黃志峰、黃新賢(2010)。室內健身房運動生理資訊系統之研發。全球商業經營管理學報,2,65-71。
黃英哲、陳志一、王澤惠、林謙如、盧居福(2010)。運動健身俱樂部消費者對服務品質的滿意度與抱怨行為的關係之研究。臺大體育學報,19,1-16。
黃琇瑩、楊文慧、張佳縈、張雅惠(2017)。女性休閒運動中心關鍵成功因素研究-Curves(可爾姿)。臺北海洋技術學院學報,8(2),1-16。
黃凱侖、黃美珍(2021)。以藍海策略分析高雄健身運動中心經營現況之個案研究。長榮運動休閒學刊,15,1-22。
彭淑美(1993)。營利性運動休閒健身設施之經營管理。國民體育季刊,22(3),89-94。
楊人智(1996)。會員制休閒運動俱樂部之探討。臺灣師範大學臺灣省學校體育雙月刊,6(3),4-10。
蔡明春、林淑萍、蔡榮森(2010),高科技產業企業客戶通信服務品質缺口之研究。績效與策略研究,7(2),49-62。
蔡明達(2009)。以多元智慧理論談健身俱樂部之團體課程規劃。大專體育,101,92-96。
賴芳足、楊紅玉、王更瑜、劉建雄、何玉秀、詹素雲(2019)。運用IPGA探索病人安全文化改善策略之研究。醫務管理期刊,20(3),213-236。
謝菁珊(2004)。彼拉提斯Pilates 塑身新風格:健康打造美體新平衡。臺北市:麥田出版股份有限公司。
鍾易瑋、鄭志富(2017)。外商與本土企業對健身俱樂部教練薪酬管理之差異比較。東海體育學報,1,29-37。
蘇俊吉(2015)。行動通信的演進歷程。科學發展,513,58-63。
顧致遠、薄榮薇(2012)。服務業系統設計與作業管理。臺北市:華泰文化事業股份有限公司。
Ahmad, A., Rahman. O., & Khan, M. N. (2016). Consumer's perception of website service Quality: An empirical study. Journal of Internet Commerce, 15(2), 125-141.
Albinet, C., Boucard, G., Bouquet, C., & Audiffren, M. (2010). Increased heart rate variability and executive performance afteraerobic training in the elderly. European Journal of Applied Physiology, 109(4), 617-624.
Alexandris, K., Zahariadis, C., Tsorbatzoudis, C., & Grouios, G. (2004). An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context. European Sport Management Quarterly, 4(1), 36-52.
Al-Hubaishi, H. S., Ahmad, S. Z., & Hussain, M. (2017). Exploring mobile government from the service quality perspective. Journal of Enterprise Information Management, 30(1), 4-16.
Alonso-Dos-Santos, M., Moreno, F. C., Ríos, F. M., & Alguacil. M. (2017). Online sport event consumers: Attitude, e-quality and e-atisfaction. Journal of Theoretical and Applied Electronic Commerce Research,12(2), 54-70.
Al-Tit, A. S. (2015). The effect of service and food quality on customer satisfaction and hence customer retention. Asian Social Science, 11(23), 129-139.
Anckar, B. & D’Incau, D. (2002). Value creation in mobile commerce: Findings from a consumer survey. Journal of Information Technology Theory and Application, 4(1), 43-64.
Andaleeb, S. S. & Conway, C. (2006). Customer satisfaction in the restaurant industry: An examination of the transaction-specific model. Journal of Services Marketing, 20(1), 3-11.
Anderson, E. W. & Fornell, C. (2000). Foundations of the American customer satisfaction index.Total Quality Management, 11(7), 869-883.
Anderson, E. W., Fornell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58(3), 53-66.
Angst, C. M. & Agarwal, R. (2009). Adoption of electronic health records inthe presence of privacy concerns: The elaboration likelihood model andindividual persuasion. MIS Quarterly, 33(2), 339-370.
Arcand, M., PromTep, S., Brun, I., & Rajaobelina, L. (2017). Mobile banking service quality and customer relationships. International Journal of Bank Marketing, 35(7), 1068-1089.
Awwad, M. S. (2012). An application of the American customer satisfaction index (ACSI) in the Jordanian mobile phone sector. The TQM Journal, 24(6), 529-541.
Baabdullah, A. M., Alalwan, A. A., Rana, N. P., Kizgin, H., & Patil, P. (2019). Consumer use of mobile banking (M-Banking) in Saudi Arabia: Towards an integrated model. International Journal of Information Management 44, 38-52.
Babakus, E., Bienstock, C., & Scotter, J. R. (2004). Linking perceived quality and customer satisfaction to store traffic and revenue growth. Decision Sciences, 35(4), 713-737.
Baker, D. A. & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785-804.
Balasubramanian, S., Peterson, R. A., & Jarvenpaa, S. L. (2002). Exploring the implications of M-Commerce for markets and marketing. Journal of the Academy of Marketing Science, 30(4), 348-361.
Barh, A. & Balakrishnan, M. (2018). Smart phone applications: Role in agri-information dissemination. Agricultural Reviews, 39(1), 82-85.
Barnes, S. J. & Vidgen, R. T. (2002). An itegrative approachto the assessment of e-commerce quality. Journal of ElectronicCommerce Research, 3(3), 114-127.
Bauer, H. H., Falk, T., & Hammerschmidt, M. (2006). eTransQual: A transaction process-based approach for capturing service quality in online shopping. Journal of Business Research, 59(7), 866-875.
Becker, M. H. & Maiman, L. A. (1975). Sociobehavioral determinants of compliance with health and medical care recommendations. Medical Care,13(1), 10-24.
Bergquist, K., Abeysekera, J. (1996). Quality function deployment (QFD): A means for developing usable products. International Journal of Industrial Ergonomics, 18(4), 269-275.
Bettencourt, L. A. (1997). Customer voluntary performance: Customers as partners in service delivery. Journal of Retailing, 73(3), 383-406.
Bharati, P. & Chaudhury, A. (2004). An empirical investigation of decision-making satisfaction in web-based decision support systems. Decision Support Systems, 37(2), 187-197.
Bodet, G. S. (2012). Loyalty in sport participation services: An examination of the mediating role of psychological commitment. Journal of Sport Management, 26(1), 30-42.
Boonlertvanich, K. (2011). Effect of customer perceived value on satisfaction and customer loyalty in banking service: the moderating effect of main-bank status. International Journal of Business Research, 11(6), 40-54.
Breur, T. (2006). The importance of focus for generating customer value. Journal of Financial Services Marketing, 11(1), 64-71.
Brown, A. D., McMorris, C. A., Longman, R. S., Leigh, R., Hill, M. D., Friedenreich, C. M., et al. (2010). Effects of cardiores piratory fitness and cerebral blood flow on cognitive outcomes in olderwomen. Neurobiology of Aging, 31(12), 2047-2057.
Brown, S. A. (2005). Measuring perceived benefits and perceived barriers for physical activity. American journal of health behavior, 29(2), 107-116.
Butler, M. (2011). Android: Changing the mobile landscape. IEEE Pervasive Computing, 10(1), 4-7.
Buttle, F. (1996). SERVQUAL: Review, critique, research Agenda. European Journal of Marketing, 30(1), 8-32.
Byon, K. K., Zhang, J. J., & Baker, T. A. (2013). Impact of core and peripheral service quality on consumption behavior of professional team sport spectators as mediated by perceived value. European Sport Management Quarterly, 13(2), 232-263.
Campos, F., Simões, V., & Franco, S. (2016). Characterization and comparison of the quality indicators of the group exercise fitness instructor, considering the intervenient, gender and age. International Journal of Sports, Exercise and Training Science, 2(2), 50-59.
Cardozo, R. N. (1965). An experimental study of customer effort, expectation, and satisfaction. Journal of Marketing Research, 2(3), 244-249.
Cassel, C. & Eklof, J. A. (2001). Modeling customer satisfaction and loyalty on aggregate levels: Experiences from the ECSI pilot study. Total Quality Management & Business Excellence, 12(7), 834-841.
Castelli, D. M., Hillman, C. H., Buck, S. M., & Erwin, H. E. (2007). Physical fitness and academic achievement in third- and fifth-grade students. Journal of Sport & Exercise Psychology, 29(2), 239-252.
Chan, L. K. & Wu, M. L. (2002). Quality function deployment: A literature review. European Journal of Operational Research, 143(3), 463-497.
Chang, K. & Chelladurai, P. (2003). System-based quality dimensions in fitness services: Development of the scale of quality. The Service Indsutries Journal, 23(5), 65-83.
Chaputula, H. A. & Mutula, S. (2018). Provision of library and information services through mobile phones in public university libraries in Malawi. Global Knowledge, Memory and Communication, 67(2), 52-69.
Chelladurai, P., Scott, F. L., & Haywood-Farmer, J. (1987). Dimensions of fitness services: Development of a model. Journal of Sport Management, 1(2), 159-172.
Cheng, C. C., Chen, C. T., Hsu, F. S., & Hu, H. Y. (2012). Enhancing service quality improvement strategies of fine-dining restaurants: New insights from integrating a two-phase decision-making model of IPGA and DEMATEL analysis. Journal of Hospitality Management, 31(4), 1155-1166.
Cheng, C. C., Tsai, M. C., & Lin, S. P. (2015). Developing strategies for improving the service quality ofcasual-dining restaurants: New insights from integrating IPGA and QFD analysis. Total Quality Management & Business Excellence, 26(4), 415-429.
Chitty, B., Ward, S., & Chua, C. (2007). An application of the ECSI model as a predictor of satisfaction and loyalty for backpacker hostels. Marketing Intelligence & Planning, 25(6), 563-580.
Choi, J., Seol, H., Lee, S., Cho, H., & Park, Y. (2008). Customer satisfaction factors of mobile commerce in Korea. Internet Research, 18(3), 313-335.
Clarke, I. (2001). Emerging value propositions for m-commerce. Journal of Business Strategies, 18(2), 133-148.
Clemes, M. D., Brush, G. J., & Collins, M. J. (2011). Analysing the professional sport experience: A hierarchical approach. Sport Management Review, 14(4), 370-388.
Conn, J. M., Annest, J. L., & Gilchrist, J. (2003). Sports and recreation related injury episodes in the US population, 1997-1999. Injury Prevention, 9(2), 117-123.
Coursaris, C., Hassanein, K., & Head, M. (2003). M-commerce in Canada: An interaction framework for wireless privacy. Canadian Journal of Administrative Sciences, 20(1), 54-73.
Crawford, D. & Godbey, G. (1987). Reconceptualizing barriers to family leisure. Leisure Sciences, 9(2), 119-127.
Daddario, D. K. (2007). A review of the use of the health belief model for weight management. MedSurg Nursing, 16(6), 363-366.
Dwivedi, Y. K., Shareef, M. A., Simintiras, A. C., Lal, B., & Weerakkody, V. (2016). A generalised adoption model for services: A cross-country comparison of mobile health(m-health). Government Information Quarterly, 33(1), 174-187.
Ermer, D. S., Kniper, M. K. (1998). Delighting the customer: Quality function deployment for quality service design. Total Quality Management & Business Excellence, 9(4/5), 86-91.
Featherman, M. S. & Pavlou, P. A. (2003). Predicting e-servicesadoption: A perceived risk facets perspective. InternationalJournal of Human-Computer Studies, 59(1), 451-474.
Fornell, C. (1992). A national customer satisfaction barometer: The Swedish experience. Journal of Marketing, 56(1), 6-21.
Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Bryant, B. E. (1996). The American customer satisfaction index: Nature, purpose, and findings. Journal of Marketing, 60(4), 7-18.
Foroughi, B., Iranmanesh, M., Gholipour, H. F., & Hyun, S. S. (2019). Examining relationships among process quality, outcome quality, delight, satisfaction and behavioural intentions in fitness centres in Malaysia. International Journal of Sports Marketing and Sponsorship, 20(3), 374-389.
Gao, L. & Waechter, A. K. (2017). Examining the role of initial trust in user adoption of mobile payment services: An empirical investigation. Information Systems Frontiers, 19(3), 525-548.
Gavalas, D. & Economou, D. (2011). Development platforms for mobile applications: Status and trends. IEEE Software, 28(1), 77-86.
Gera, R. (2013). Evaluating the relationship of online service quality dimensions with satisfaction, value and behavioral outcome. African Journal of Business Management, 7(10), 754-761.
Ghinea, G. & Angelides, M. C. (2004). A user perspective of quality of service in m-commerce. Multimedia Tools & Applications, 22(2), 187-206.
Giese, J. L. & Cote, J. A. (2000). Defining consumer satisfaction. Academy of Marketing Science Review, 4, 1-24.
Gioia, D. A., Schultz, M., & Corley, K. G. (2000). Organizational identity, image, and adaptive instability. Academy of Management Review, 25(1), 63-81.
Gonçalves, C., Meireles, P., & Carvalho, M. J. (2016). Consumer behaviour in fitness club: Study of the weekly frequency of use, expectations, satisfaction and retention. The Open Sports Sciences Journal, 9, 62-70.
Govers, C. M. (1996). What and how of quality function deployment (QFD). International Journal of Production Eonomics, 46/47, 275-285.
Ha, J. P., Chung, J. J., & Lim, C. H. (2017). Quality of a mobile sport website: Development and psychometric evaluation of a scale. South African Journal for Research in Sport, Physical Education and Recreation, 39(2), 69-87.
Hamdan, K. M. & Shaheen, A. M. (2019). Determinants of physical activity among Jordanian university students. Research in Health Science, 4(3), 191-200.
Hanbidge, S. A., Tin, T., & Sanderson, N. (2018). Information literacy skills on the go: Mobile learning innovation. Journal of Information Literacy, 12(1), 118-136.
Haywood, F. J. (1988). A conceptual model of service quality. International Journal of Operations and Production Management, 8(6), 19-29.
Herstein, R., Gilboa, S., & Gamliel, E. (2014). The effect of private brands on leveraging service quality and satisfaction. Services Marketing Quarterly, 35(3), 222-235.
Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., & Schlesinger, L. A. (1994). Putting the service: Profit chain to work. Harvard Business Review, 72(2), 164-174.
Howat, G., Absher, J., Crilley, G., & Milne, I. (1995). Measuring Customer Service Quality in Sports and Leisure Centres. Managing Leisure, 1(2), 77-89.
Howat, G. & Assaker, G. (2013). The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia. Sport Management Review, 16(3), 268-284.
Howat, G., Crilley, G., & McGrath, R. (2008). A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres. Managing Leisure, 13(3), 139-161.
Hsieh, W. C. (2012). A study of tourists on attraction, service quality, perceived valueand behavioral intention in the Penghu ocean firework festival. The Journal of International Management Studies, 7(2), 79-92.
Huang, E. Y., Lin, S. W., & Fan, Y. C. (2015). M-S-QUAL: Mobile service quality measurement. Electronic Commerce Research and Applications, 14(2), 126-142.
Hultsman, W. (1998). The mulit-day, competitive leisure event-examining satisfaction over time. Journal of leisure research, 30(4), 472-497.
Hur, Y., Ko, Y. J., & Valacich, J. (2011). A structural model of the relationships between sport website quality, e-satisfaction, and e-loyalty, Journal of Sport Management, 25(5), 458-473.
Hussain, M., Zaidanb, A. A., Zidan, B. B., Lqbal, S., Ahmed, M. M., Albahri, S. O., et al. (2018). Conceptual framework for the security of mobile health applications on android platform. Telematics and Informatics, 35(5), 1335-1354.
Jamshidi, D., Keshavarz, Y., Kazemi, F., & Mohammadian, M. (2018). Mobile banking behavior and flow experience: An integration of utilitarian features, hedonic features and trust. International Journal of Social Economics, 45(1), 57-81.
Janz, N. K. & Becker, M. H. (1984). The health belief model: A decade later. Health Education Quarterly, 11(1), 1-47.
Jasinskas, E., Reklaitiene, D., & Svagzdiene, B. (2013). Evaluation of service quality in fitness centres. Transformations in Business & Economics, 12(1), 108-124.
Jeon, S. (2008). Mobile internet service: Assessment of quality and satisfaction from the customer’s perspective. University of Nebraska - Lincoln, 10(12), 1-11.
Joines, J. L., Scherer, C. W., & Scheufele, D. A. (2003). Exploring motivations for consumer web use and their implicationsfor e-commerce. Journal of Consumer Marketing, 20(2), 90-108.
Jun, M. & Cai, S. (2001). The key determinants of internet banking service quality: A content analysis. The International Journal of Bank Marketing, 19(7), 276-291.
Kamrani, A. A., Sani, S. H., Rezaie, Z. F., Bashiri, M., & Ahmadi, E. (2015). Validity and reliability of the perceived benefits/barriers scale of physical activity among Iranian elderly. Journal of Research & Health, 5(3), 276-287.
Kang, J. S., Ha, J. P., & Hambrick, E. M. (2015). A mixed-method approach to exploring the motives of sport-related mobile applications among college students. Journal of Sport Management, 29(3), 272-290.
Kang, S. (2014). Factors influencing intention of mobile application use. International Journal of Mobile Communications, 12(4), 360-379.
Karsak, E. E., Sozer, S. & Alptekin, S. E. (2002). Product planning in quality function deployment using a combined analytic network process and goal programming approach. Computers and Industrial Engineering, 44(1), 171-190.
Keskar, M. Y., Pandey, N., & Patwardhan, A. A. (2020). Development of conceptual framework for internet banking customer satisfaction index. International Journal of Electronic Banking, 2(1): 55-76.
Khan, A. E. & Shambour, Y. K. (2018). An analytical study of mobile applications for Hajj and Umrah services. Applied Computing and Informatics, 14(1), 37-47.
Khan, M. A. & Hashim, H. (2020). Tourist satisfaction index for tourism destination, integrating social media engagement into the European customer satisfaction index: A conceptual paper. International Journal of Academic Research in Business and Social Sciences, 10(9), 72-90.
Kim, B. & Han, I. (2009). What drives the adoption of mobile data services? An approach from a value perspective. Journal of Information Technology, 24(1), 35-45.
Kim, C. B. & Ling, T. C. (2017). The influence of the service quality and outcome quality on the member overall satisfaction a proposed model for health and fitness users. Global Business and Management Research: An International Journal, 9(1s), 1-14.
Kim, D. & Kim, S. Y. (1995). QUESC: An instrument for assessing the service quality of sport centersin Korea. Journal of Sport Management, 9(2), 208-220.
Kim, H. S., Joung, H. W., Yuan, Y. H., Wu, C., & Chen, J. J. (2009). Examination of the reliability and validity of an instrument for measuring service quality of restaurants. Journal of Foodservice, 20(6), 280-286.
Kim, J. B. & Choi, C. J. (2003). Reputation and product tampering in service industries.The Service Industries Journal, 23(4), 3-11.
Kim, J. Y. & Lee, H. S. (2013). Key factors influencing customer satisfaction in Korea’s mobile service sector. Journal of Internet Banking and Commerce, 18(3), 1-13.
Kim, K. K., Horan, M. L., Gendler, P., & Patel, M. K. (1991). Development and evaluation of the osteoporosis health belief scale. Research Nursing & Health, 14(2), 155-163.
Kim, M., Kim, J. H., & Lennon, S. J. (2006). Online service attributes availableon apparel retail website: An E-S-QUAL approach. Managing Service Quality, 16(1), 51-77.
Kim, M., Park, M., & Jeong, D. (2004). The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services. Telecommunications Policy, 28(2), 145-159.
King, K. A., Vidourek, R. A., English, L., & Merianos, A. L. (2014). Vigorous physical activity among college students: Using the health belief model to assess involvement and social support. Archives of Exercise in Health and Disease, 4(2), 267-279.
Kleijnen, M., Ruyter, K., & Wetzels, M. (2007). An assessment of value creation in mobile service delivery and the moderat ing role of time consciousness. Journal of Retailing 83(1), 33 46.
Kristensen, K., Martensen, A., & Grønholdt, L. (2000). Consumer satisfaction measurement at Post Denmark: Results of application of European customer satisfaction index methodology. Total Quality Management & Business Excellence, 11(7), 1007-1015.
Kuo, Y. F., Wu, C. M., & Deng, W. J. (2009). The relationships among service quality, perceived value, customer satisfaction, and post purchase intention in mobile value added services. Computers in Human Behavior. 25(4), 887-896.
Lam, E. T., Zhang, J. J., & Jensen, B. E. (2005). Service quality assessment scale (SQAS): An instrument for evaluating service quality of health-fitness clubs. Measurement in Physical Education and Exercise Science, 9(2), 79-111.
Lee, K. I. & Eun, Y. (2015). The relationship between health belief and exercise compliance among elderly adults at senior centers. Journal Korean Academy Community Health Nursing, 26(2), 79-88.
Lee, S., Lee, S., & Park, Y. (2007). A prediction model for success of services in e-commerce using decision tree: E-customer’s attitude towards online service. Expert Systems with Applications, 33(3), 572-581.
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ: A methodology for information quality assessment. Information & Management, 40(2), 133-146.
Lehtinen, U. & Lehtinen, J. R. (1991). Two approaches to service quality dimensions. The Service Industries Journal, 11(3), 287-303.
León-Quismondo, J., García-Unanue, J., & Burillo, P. (2020). Service perceptions in fitness centers: IPA approach by gender and age. International Journal of Environmental Research and Public Health, 17(8), 2844.
Li, H., Aham-Anyanwu, N., Tevrizci, C., & Luo, X. (2015). The interplay between value and service quality experience: E-loyalty development process through the etailq scale and value perception. Electronic Commerce Research, 15(4), 585-615.
Liao, K. H. (2012). The casual effects of service quality, brand image, customer satisfaction on customer loyalty in the leisure resort enterprise.China-USA Business Review, 11(5), 631-642.
Lien, C. H., Cao, Y., & Zhou, X. (2017). Service quality, satisfaction, stickiness, and usage intentions: An exploratory evaluation in the context of WeChat services. Computers in Human Behavior, 68, 403-410.
Lin, H. H. & Wang, Y. S. (2006). An examination of the determinants of customer loyalty inmobile commerce contexts. Information & Management, 43(3), 271-282.
Lin, S. P., Chan, Y. H., & Tsai, M. C. (2009). A transformation function corresponding to IPA and gap analysis. Total Quality Management & Business Excellence, 20(8), 829-846.
Liu, Y. & Jang, S. (2009). Perceptions of Chinese restaurants in the US: What affects customer satisfaction and behavioral intentions? International Journal of Hospitality Management, 28(3), 338-348.
Loureiro, V. B., Alves, A. R., & Barbosa, H. F. (2019). Personal interactions or price on fitness? The key elements to the price-quality relationship. ESHPA - Education, Sport, Health and Physical Activity, 3(2), 248-258.
Lyu, S. O. & Oh, C. O. (2014). Recreationists´constraints negotiation process for continual leisure engagement. Leisure Sciences, 36(5), 479-497.
Madhusudhan, M. & Dar, A. S. (2017). Mobile information services and initiatives in university libraries: A new way of delivering information. Journal of Library & Information Technology, 37(2), 109-118.
Maditions, D. I. & Theodoridis, K. (2010). Satisfaction determinants in the Greek online shopping context. Information Technology & People, 23(4), 312-329.
Malik, S. U. (2012). Customer satisfaction, perceived service qualityand mediating role of perceived value. International Journal of Marketing tudies, 4(1), 68-76.
Markland, D. & Ingledew, D. K. (1997). The measurement of exercise motives: Factorial validity and invariance across gender of a revised exercise motivations inventory. British Journal of Health Psychology, 2, 361-376.
Martilla, J. A. & James, J. C. (1977). Importance-performance analysis. Journal of Marketing, 41(1), 77-79.
McGill, T. J, Hobbs, V. J., & Klobas, J. E. (2003). User developed applications and information systems success: A test of DeLone and McLean's model. Information Resources Management Journal, 16(1), 24-45.
McKinney, V., Yoon, K., & Zahedi, F. M. (2002). The measurement of web customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3), 296-315.
Meigounpoory, M. R. & Sajadi, S. M. (2014). Conceptualization of the factors affecting the quality of mobile health services of active SMEs in health care system. International Journal of Management, Accounting and Economics, 1(4), 311-321.
Mihajlović, N. (2017). The analysis of Serbian customers satisfaction with e-services quality dimensions of lodging e-intermediari. The European Journal of Applied Economics, 14(1), 48-62.
Mo, P. K., Chong, E. S., Mak, W. W., Wong, S. Y., & Lau, J. T. (2016). Physical activity in people with mental illness in Hong Kong: Application of the health belief model. Journal of Sport & Exercise Psychology, 38(2), 203-208.
Mohamed, S., Mahmoud, E., & Saleh, A. (2016). Towards a quality model of technical aspects for mobile learning services: An empirical investigation. Computers in Human Behavior. 55(A), 100-112.
Moreira, A. C. & Silva, P. M. (2016). Complaint behaviour by third parties: Exploring service quality, customer satisfaction and word-of-mouth in health clubs. International Journal of Sport Management and Marketing, 16(3-6), 152-171.
Murray, D. & Howat, G. (2002). The relationships among service quality, value, satisfaction, and future intentions of customers at an Australian sports and leisure centre. Sport Management Review, 5(1), 25-43.
Nuseir, M. T., Akroush, M. N., Mahadin, B. K., & Bataineh, A. Q. (2010). The effect of e- service quality on customer’s satisfaction in banks operating in Jordan: An empirical investigation of customers’ perspective. International Journal of Services Economics and Management, 2(1), 80-108.
Oliver, R. L. (1981). Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing, 57(3), 25-48.
Oliver, R. L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Customer Research, 20(3), 418-430.
Oliver, R. L. & Desarbo, W. S.(1988). Response determinants in satisfactions, judgments. Journal of Consumer Research, 3(14), 495-507.
Ondrus, J. & Pigneur, Y. (2006). Towards a holistic analysis of mobile payments: A multiple perspectives approach. Electronic Commerce Research and Applications, 5(3), 246-257.
Ostrom, A. & Lacobucci, D. (1995). Consumer trade-offs and the evaluation of services. Journal of Marketing, 59(1), 17-28.
Özer, A., Argan, M., & Argan, M. (2013). The effect of mobile service quality dimensions on customer satisfaction. Procedia-Social and Behavioral Sciences, 99(1), 428-438.
Pappu, R. & Quester, P. (2006). Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brands. The Journal of Product & Brand Management, 15(1), 4-14.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implication for future research. Journal of Marketing, 49(4), 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-40.
Parasuraman, A., Zeithaml,V. A., & Malhotra, A. (2005). E-S-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.
Pedragosa, V. & Correia, A. (2009). Expectations, satisfaction and loyalty in health and fitness clubs. International Journal of Sport Management and Marketing, 5(4), 450-464.
Pihlstrom, M. & Brush, G. J. (2008). Comparing the perceived value of information and entertainment mobile services. Psychology and Marketing , 25(8), 732-755.
Pishgar, F., Dezhkam, S., Ghanbarpoor, F., Shabani, N., & Ashoori, M. (2013). The impact of product innovation on customer satisfaction and customer loyalty. Arabian Journal of Business and Management Review, 2(7), 1-8.
Pitt, L. F., Watson, R. T., Kavan, C. B. (1995). Service quality: A measure of information systems effectiveness. MIS Quarterly, 19(2), 173-187.
Plante, T. G., Morisako, A., Folk, J., Kay, E., Read, C., Dunn, A., et al. (2013). The effect of visual suggestion on exercise motivation and outcomes. Psychology Journal, 10, 23-34.
Polyakova, O. & Mirza, M. T. (2016). Service quality models in the context of the fitness industry. Sport, Business and Management: An International Journal, 6(3), 360-382.
Porselvi, W. & Jublee, D. (2020). A study and analysis of e-service quality and e-loyalty in online banking: A systematic review. Sustainable Humanosphere, 16(1), 661-668.
Pura, M. (2005). Linking perceived value and loyalty in location based mobile services. Managing Service Quality, 15(6), 509-538.
Ranganathan, C. & Ganapathy, S. (2002). Key dimensions ofbusiness-to-consumer web sites. Information and Management, 39(6), 457-465.
Reddick, G. C. & Zheng, Y. (2017). Determinants of citizens’ mobile apps future use in Chinese local governments: An analysis of survey data. Transforming Government: People, Process and Policy, 11(2), 213-235.
Regan, N. W. (1963). The service revolution. Journal of Marketing, 27(3), 57-62.
Rial, A., Rial, J., Varela, J., & Real, E. (2008). An application of importance-performance analysis (IPA) to the management of sport centres. Managing Leisure, 13(3), 179-188.
Rosenstock, I. M. (1974). Historical origins of the health belief model. Health Education Monographs, 2(4), 328-335.
Rostami, A., Khani, A. H., & Soltani, G. (2016). The impact of e-service quality on the improvement of the level of communication with customers of bank Melli branches in South Tehran affairs office. Procedia Economics and Finance, 36, 448-455.
Salameh, M. A., Ahmad, H., Zulhumadi, F., & Abubakar, M. F. (2018). Relationships between system quality, service quality, and customer satisfaction: M-commerce in the Jordanian context. Journal of Systems and Information Technology, 20(1), 73-102.
Saxena, S. (2018). Role of perceived risks in adopting mobile government (m-government) services in India. foresight, 20(2), 190-205.
Sechrist, K. R., Walker, S. N., & Pender, N. J. (1987). Development and psychometric evaluation of the exercise benefits/barriers scale. Research in Nursing & Health, 10(6), 357-365.
Sekendiz, B., Koçak, M. S., & Korkusuz, F. (2009). The status of the professional development programmes of the health and fitness industry in Turkey. International Journal Sport Management and Marketing, 5(4), 465-476.
Selness, F. (1993). An examination of the effect of product performance on brand reputation, satisfaction and loyalty. European Journal of Marketing, 27(9), 19-35.
Shafiee, M. M. & Bazargan, N. A. (2018). Behavioral customer loyalty in online shopping: The role of e-service quality and e-recovery. Journal of Theoretical and Applied Electronic Commerce Research, 13(1), 26-38.
Shahrokh, N. & Jozsef, M. (2012). Evaluation of mobile services and substantial adoption factors with Analytic Hierarchy Process (AHP). Telecommunications Policy, 37(1), 915-929.
Shareef, M. A., Dwivedi, Y. K., Stamati, T., & Williams, M. D. (2014). SQ mgov: A comprehensive service-quality paradigm for mobile government. Information Systems Management, 31(2), 126-142.
Siau, K., Lim, E. P., & Shen, Z. (2001). Mobile commerce: Promises, challenges, and research Agenda. Journal of Database Management, 12(3), 4-13.
Smith, J., Murray, D., & Howat, G. (2014). How perceptions of physique can influence customer satisfaction in health and fitness centres. Managing Leisure, 19(6), 442-460.
Soykan, E. & Uzunboylu, H. (2015). New trends on mobile learning area: The review of Published articles on mobile learning in science direct database. World Journal on Educational Technology, 7(1), 31-41.
Stutts, W. C. (2002). Physical activity determinants in adults: Perceived benefits, barriers, and self efficacy. AAOHN Journal, 50(11), 499-507.
Su. P., Wang, L. & Yan. J. (2018). How users’ internet experience affects the adoption of mobile payment: A mediation model. Technology Analysis & Strategic Management, 30(2), 186-197.
Swaida, S. I. & Wigand, R. T. (2009). Measuring the qualityof e-service: Scale development and initial validation. Journal of Electronic Commerce Research,10(1), 13-28.
Szmigin, I. T. (1993). Managing quality in business to business services. European Journal of Marketing, 27(1), 2-21.
Tan, F. B. & Chou, J. P. (2008). The relationship between mobile service quality, perceived technology compatibility, and users’ perceived playfulness in the context of mobile information and entertainment services. International Journal of Human Computer Interaction, 24(7), 649-671.
Teixeira, M. & Correia, A. (2009). Segmenting fitness centre clients. International Journal Sport Management and Marketing, 5(4), 396-416.,
Theodorakis, N. D., Howat, G., Ko, Y. J., & Avourdiadou, S. (2014). A comparison of service evaluation models in the context of sport and fitness centres in Greece. Managing Leisure, 19(1), 18-35.
Thompson, W. R. (2020).Worldewide survey of fitness trends for 2021. ACSM's Health & Fitness Journal, 25(1), 10-19.
Tsai, H. H. & Lu, I. Y. (2006). The evaluation of service quality using generalized Choquet integral. Information Sciences, 176(6), 640-663.
Tsai, M. C., Chien, Y. Y., & Cheng, C. C. (2018). Upgrading service quality of mobile banking. International Journal of Mobile Communications, 16(1), 82-115.
Tsai, M. C., Lin, S. P., & Chan, Y. H. (2011). Service failures identification: The involvement of the interrelation effect in service practices. African Journal of Business Management, 5(6), 2301-2311.
Tsai, M. C., Lin, S. Y., & Lin, S. P. (2018). A comparison of mobile banking service quality between APP and web browser. International Journal of Mobile Communications, 16(4), 377-398.
Turel, O. & Serenko, A. (2006). Satisfaction with mobile services in canada: An empirical investigation. Telecommunications Policy, 30(5-6), 314-331.
Varshney, U. & Vetter, R. (2002). Mobile commerce: Framework, applications and networking support. Mobile Networks and Applications, 7(3), 185-198.
Walker, J. T., Farren, G., Dotterweich, A., Gould, J., & Walker, L. (2017). Fitness center service qualityModel confirmation SQAS-19. Journal of Park and Recreation Administration, 35(4), 49-58.
Ware, J. E. & Sherbourne, C. D. (1992). The MOS 36-item short-form health survey (SF-36). Medical Care, 30(6), 473-483.
Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Developmentand validation of an instrument to measure user perceivedservice quality of information presenting web portals. Information & Management, 42(4), 575-589.
Yang, Z. & Fang, X. (2004). Online service quality dimensions and theirrelationships with satisfaction: A content analysis of customer reviews of securitiesbrokerage services. International Journal of Service Industry Management, 15(3), 302-326.
Yang, Z. & Jun, M. (2002). Consumer perception of e-service quality: Frominternet purchaser and non-purchaser perspectives. Journal of Business Strategies, 19(1), 19-41.
Yang, Z., Peterson, R. T., & Huang, L. (2001). Taking the pulse of internet pharmacies. Marketing Health Service, 21(2), 5-10.
Yazdanpanah, M. & Feyzabad F. R. (2017). Investigating Iranian farmers' satisfaction with agricultural extension programs using the American customer satisfaction index. Journal of Agricultural & Food Information, 18(2), 123-135.
Yeung, M. C., Lee, C. G., & Ennew, C. T. (2002). Customer satisfaction and profitability: A reappraisal of the nature of the relationship. Journal of Targeting Measurement and Analysis for Marketing, 1(11), 24-33.
Yildiz, K., Polat, E., Sönmezoğlu, U., & Cokpartal, C. (2016). Ananalysison the determinants of service quality perceived by members of the fitness center. Niğde University Journal of Physical Education And Sport Sciences, 10(3), 453-464.
Yildiz, S. M. (2011). An importance-performance analysis of fitness center service quality: Empirical results from fitness centers in Turkey. African Journal of Business Management, 5(16), 7031-7041.
Yoo, B. & Donthu, N. (2001). Developing a scale to measurethe perceived quality of an internet shopping site (Sitequal). Quarterly Journal of Electronic Commerce, 2(1), 31-46.
Yoo, D. H., Ko, D. S., & Yeo, I. S. (2017). Effect of user’s trust in usefulness, attitude and intention for mobile sports content services. Journal of Physical Education and Sport, 17(1), 92-96.
Yu, C. M., Wu, L. Y., Chiao, Y. C., & Tai, H. S. (2005). Perceived quality, customer satisfaction, and customer loyalty: The case of lexus in Taiwan. Total Quality Management & Business Excellence, 16(6), 707-719.
YuSheng, K. & Ibrahim, M. (2019). Service innovation, service delivery and customer satisfaction and loyalty in the banking sector of Ghana. International Journal of Bank Marketing, 37(5), 1215-1233.
Zavareh, F. B., Ariff, M. S., Jusoh, A., Zakuan, N., Bahari, A. Z., & Ashourian, M. (2012). e-service quality dimensions and their effects on e-customer satisfaction in internet banking services. Procedia-social and behavioral sciences, 40, 441-445.
Zeglat, D., Shrafat, F., & Al-Smadi, Z. (2016). The impact of the e-service (E-SQ) of online databases on users’ behavioural intentions: Aperspective of postgraduate students. International Review of Management and Marketing, 6(1), 1-10.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2000). A conceptual framework for understanding e-service quality: Implications for future research and managerial practice. Working Paper. Cambridge. MA: Marketing Science Institute.
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science, 30(4), 362-375.
Zopiatis., A., Theocharous., A. L., Constanti., P., & Tjiapouras., L. (2017). Quality, satisfaction and customers’ future intention: The case of hotels’ fitness centers in Cyprus. Journal of Quality Assurance in Hospitality & Tourism, 18(1), 1-24.