臺灣博碩士論文加值系統

本研究旨在了解高雄市政府消防人員在工作職場上因面臨工作壓力、壓力因應、工作行為之現況，探討不同背景變項、人格特質因工作壓力、壓力因應、工作行為之差異情形。本研究以高雄市政府編制內消防人員作為研究對象，實施問卷調查，將所得資料，經由獨立樣本t檢定、單因子變異數分析及迴歸分析等統計方法檢驗各項研究假說。
結果顯示，人口變項之不同，外勤消防人員在「性別」、「年齡」、「學歷」、「服務年資」、「婚姻狀況」及「兒女人數」等背景變項，不會因背景變項之不同，對於工作壓力、壓力因應及工作行為存在有明顯差異，惟受訪者會因「壓力經驗」不同，對於工作壓力及壓力因應存在顯著性差異。亦會因「職位」不同，對於工作壓力存在顯著性差異，對壓力因應及工作行為存在不顯著差異。經由皮爾森積差相關分析發現工作壓力與壓力因應及工作行為三者之間均呈現顯著正相關。最後經由迴歸分析發現「工作壓力及壓力因應」對「工作行為」之有效預測力為16.55%。得知，消防人員的工作壓力及壓力因應越明顯，對於工作行為的影響效果也會越明顯。

The purpose of this study is to understand the current situation of Kaohsiung City Government firefighters in the workplace due to work stress, stress coping, and work behavior, and to explore the differences in different background variables, personality traits due to work stress, stress coping, and work behavior. This study took the firefighters within the Kaohsiung City Government as the research object, carried out a questionnaire survey, and tested the research hypotheses through statistical methods such as independent sample t test, one-way analysis of variance and regression analysis.
The results show that, depending on the demographic variables, the background variables of "gender", "age", "educational education", "service years", "marital status" and "number of children" are not affected by the background variables of field firefighters. There are obvious differences in work stress, stress coping and work behaviors, but respondents will have significant differences in work stress and stress coping due to their “stress experience”. There will also be significant differences in work stress due to different "positions", but no significant differences in stress response and work behavior. Through the Pearson product difference correlation analysis, it was found that there was a significant positive correlation between work stress, stress coping and work behavior. Finally, through regression analysis, it was found that the effective predictive power of "work stress and stress coping" on "work behavior" was 16.55%. It was learned that the more obvious the work pressure and pressure response of firefighters, the more obvious the effect on work behavior.

誌謝 I
中英文摘要 II
ABSTRACT III
目錄 IV
表目錄 VI
圖目錄 VIII
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 6
第三節 研究流程 7
圖 1-1 研究流程 7
第四節 研究範圍與限制 8
圖 1-2 高雄市政府消防局外勤大隊行政組織圖資料 8
第二章 文獻探討 10
第一節、工作壓力 10
第二節、壓力因應 13
第三節、工作行為 18
第三章 研究方法 21
第一節 研究架構與假說 22
圖 3-1 研究架構圖 22
第二節、研究對象及樣本 24
第三節、研究工具 25
第四節、資料處理及統計分析 32
第四章 研究結果與分析 34
第一節、敘述性統計分析 34
第二節、研究變數信度分析 38
第三節、差異性分析 45
第四節、PEARSON相關分析 55
第五節、迴歸分析 56
第五章 結論與建議 58
第一節 結論 58
第二節 實證結果 60
第三節 建議 62
附錄一、正式問卷 63
參考文獻 69

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