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研究生:吳孟鍏
研究生(外文):WU, MENG-WEI
論文名稱:倉儲即時決策系統框架設計之研究
論文名稱(外文):A Study on the Frame Design of the Real-time Decision-making System of Warehousing
指導教授:吳杉堯吳杉堯引用關係
指導教授(外文):WU, SHAN-YAU
口試委員:葉俊賢吳貴彬吳杉堯
口試委員(外文):YEH, JUN-HSIENWU, KUEI-BINWU, SHAN-YAU
口試日期:2022-06-10
學位類別:碩士
校院名稱:國立高雄科技大學
系所名稱:工業工程與管理系
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2022
畢業學年度:110
語文別:中文
論文頁數:79
中文關鍵詞:倉儲管理揀貨流程系統分析與設計倉儲關鍵績效指標
外文關鍵詞:warehouse managementpicking processsystem analysis and designwarehousing KPIs
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倉儲內之物流管理在倉儲的供應鏈中佔據非常重要的角色,倉儲內服務系統將各項資訊流整合後執行即時數據運算,將即時改善建議回饋給決策管理者,促使整體流程順暢、不延遲、有效率,最終經由配送將物料交到客戶手中。

本研究將對倉儲之揀貨流程建構全新之框架並整合進個案中進行系統性的分析與評估。

本研究主要有三個步驟,首先定義物流管理中倉儲決策KPI問題的重要因素,並釐清本研究之倉儲決策KPI問題,第二步依照相關文獻分析學者是如何建立倉儲即時決策系統之框架與服務系統,包含揀選、存儲、追蹤等達到系統的即時性與有效性數據績效之分析,第三步逐步確認倉儲即時決策系統之框架之重要資訊技術,並且使用系統分析與設計方法建構智慧倉儲之物流管理揀貨流程服務框架。

本研究在個案實作中驗證了五家進貨廠商至五家出貨客戶之庫位準確率與帳物相符率,並已其中一家進貨廠商至出貨客戶為例呈現資訊畫面與數據,說明本研究之倉儲揀貨流程實施框架之可行性。
Logistics management in warehousing plays a very important role in the warehousing supply chain. The warehousing service system integrates various information flows and performs real-time data calculations, and feeds back real-time improvement suggestions to decision-making managers, making the overall process smooth and not delayed , Efficient, and finally deliver the materials to customers through distribution.This study will construct a new framework for the picking process of warehousing and integrate it into the case for systematic analysis and evaluation.

There are three main steps in this study. First, define the important factors of warehousing decision-making KPI in logistics management, and clarify the warehousing decision-making KPI problem in this study. The second step is to analyze how scholars establish the framework and service system of warehousing real-time decision-making system according to relevant literature. , including the analysis of data performance of picking, storage, tracking, etc. to achieve the system's immediacy and effectiveness, the third step is to gradually confirm the important information technology of the framework of the warehouse real-time decision-making system, and use the system analysis and design method to construct the logistics management of smart warehouse Picking Process Service Framework.

In this study, we verified the location accuracy rate and the account compliance rate between five purchasers and five outgoing customers, and took one of the purchasers to the outgoing customer as an example to present the information screen and data. The feasibility of the implementation framework for the warehouse picking process studied.
摘要 I
ABSTRACT II
致謝 III
目錄 IV
圖目錄 VI
表目錄 VIII
第一章 緒論 1
1.1、研究背景 1
1.2、研究動機 2
1.3、研究目的 2
1.4、研究架構 3
第二章 文獻探討 5
2.1、倉儲物流管理 5
2.1.1、倉儲物流管理簡介 5
2.1.2、倉儲物流管理決策問題定義 7
2.1.3、決策問題整合服務系統檢視倉儲KPI 9
2.1.4、倉儲物流整合即時決策系統相關文獻 10
2.2、智慧型倉儲系統框架 11
2.2.1、倉儲系統分析與設計簡介 11
2.2.2、智慧型倉儲框架分析與設計 14
2.2.3、智慧型倉儲分析與設計相關文獻 17
2.3、資訊技術平台 20
2.3.1、資訊技術應用簡介 20
2.3.2、智慧型倉儲框架整合技術應用 22
2.3.3、智慧型倉儲框架整合技術應用相關文獻 28
第三章 研究方法 32
3.1、研究流程 32
3.2、確立倉儲KPI決策指標 32
3.3、分析倉儲揀貨流程決策 34
3.4、概念框架建構 36
3.4.1、概念框架資訊應用 38
3.4.2、概念框架建構藍圖 40
3.5、系統架構開發 45
3.5.1、系統設計 45
3.5.2、系統評估 48
第四章 個案實證 50
4.1、自訂個案介紹 50
4.2、確立倉儲KPI決策指標 51
4.2.1、庫位準確率 51
4.2.2、帳物相符率 55
4.3、分析倉儲揀貨流程決策 59
4.4、概念框架建構 61
4.4.1、概念框架資訊應用 61
4.4.2、概念框架建藍圖 62
4.5、系統架構開發 64
4.5.1、系統設計 67
4.5.2、系統評估 68
第五章 結論與建議 72
5.1、結論 72
5.2、建議 73
參考文獻 74
中文文獻 74
英文文獻 75
網頁文獻 79




中文文獻
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網頁文獻
[1] 大陸物流技術與應用,2020,倉庫管理的KPI是什麼,取自:
https://twgreatdaily.com/3-rwD3MBfGB4SiUwKnXH.html
[2] 台灣IBM,2021,何謂供應鏈優化,取自:
https://www.ibm.com/tw-zh/topics/supply-chain-optimization
[3] 台達電DELTA,2021,台達發表台灣第一座5G智慧工廠於桃園廠區與遠傳、 微軟、參數科技攜手展現跨界綜效,取自:
https://www.deltaww.com/zh-tw/news/19435
[4] Joyce,2016,倉儲物流+智慧科技-倉儲工作不是搬貨,而是高科技公司員工,取自:https://careher.net/%E5%80%89%E5%84%B2%E7%89%A9%E6%B5%81-%E6%99%BA%E6%85%A7%E7%A7%91%E6%8A%80-%E5%80%89%E5%BA%AB%E5%B7%A5%E4%BD%9C%E4%B8%8D%E6%98%AF%E6%90%AC%E8%B2%A8%EF%BC%8C%E8%80%8C%E6%98%AF%E9%AB%98%E7%A7%91/
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[6] Oracle美商甲骨文台灣分公司,2021,什麼是資料倉儲,取自:
https://www.oracle.com/tw/database/what-is-a-data-warehouse/#data-warehouse-architecture

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