臺灣博碩士論文加值系統

2019年底，從中國武漢傳出新型冠狀病毒(COVID-19)，在2020年初迅速蔓延至世界各國。歐美兩地為了防止病毒擴散，紛紛採取封閉式管理及旅遊限制，導致全球經濟大幅衰退。隨後又因醫療物資、民生用品等強烈需求，以及缺工、缺櫃等問題，促使海運運價飆漲等現象。物流業在疫情衝擊之下變得相當脆弱且極易產生中斷，另外，疫情的發展對於全球經濟影響仍存在高度不確定性。因此，當企業供應鏈面臨突發狀況時，其能回復至原先狀態的能力尤其重要。本研究以動態能力觀點為基礎理論，探討動態能力對臺灣第三方物流業者供應鏈回復力與績效之影響，並透過郵寄發放問卷的方式蒐集資料，隨後針對所提出之變數(雙元能力、知識共享、敏捷性、供應鏈回復力與績效)進行分析，驗證其可靠性，以期企業在供應鏈中斷事件發生初期，調整內、外部的經營管理方向，避免陷入窘境。最後，研究顯示雙元能力、知識共享與敏捷的建立，有助於供應鏈回復力與服務績效的提升。根據研究結果，本研究進一步提出討論並對後續研究及管理實務上提供建議。

The coronavirus disease (COVID-19) pandemic, was first detected in Wuhan, China in December 2019 and then spread quickly across the world at the beginning in 2020. Actually, the impact of COVID-19 on economics is resulted from border controls and travel restrictions, instead of the virus itself. Shocks to supply chains are engulfing a wider swath of the global economy as the pandemic rages on. And then, great demands of healthcare goods and consumer goods, a dearth of available containers caused the soaring freight rates. The COVID-19 brings higher market uncertainty which make international transportation and global trade are still under pressure. Therefore, firms can overcome disruptions that allows they to provides services to customers continuously. This study empirically examines the model that describe the relationship among ambidextrous capability, knowledge sharing, agility, supply chain resilience and service performance by using survey data collected from Taiwanese logistics service providers. Results show that ambidextrous capability, knowledge sharing, and agility enhances supply chain resilience.

謝辭 I
摘要 II
Abstract III
目錄 IV
圖目錄 VI
表目錄 VII
第一章 緒論 1
1.1研究背景與動機 1
1.2研究目的與問題 3
1.3研究範圍 4
1.4研究流程 5
第二章 文獻回顧 6
2.1COVID-19疫情在2020年對國際海空物流業的影響歷程 6
2.1.1對海運物流業的影響歷程 6
2.1.2對航空物流業的影響歷程 7
2.2國內外與本研究主題相關的研究 8
2.2.2雙元能力(Ambidexterity) 17
2.2.3知識共享(Knowledge Sharing) 18
2.2.3.1知識共享相關研究 19
2.2.4敏捷(Agility) 21
2.2.4.1敏捷相關研究 22
2.2.5彈性(Flexibility) 23
2.2.5.1彈性相關研究 24
2.2.6供應鏈回復力(Supply Chain Resilience) 25
2.2.6.1供應鏈回復力相關研究 26
2.2.6.2小結與評論 29
2.2.7績效(Performance) 30
第三章 研究方法 32
3.1研究架構 32
3.2研究假設 34
3.2.1資源與能力之間的關聯 34
3.3研究變數與衡量方式 37
3.3.1動態能力 38
3.3.2供應鏈回復力 39
3.3.3服務績效 40
3.4研究設計 41
3.4.1問卷設計 41
3.4.2樣本抽樣 42
3.5資料分析法 42
第四章 實證分析 43
4.1問卷回收與樣本特徵 43
4.1.1問卷回收 43
4.2遺漏值分析與估算方法 44
4.3樣本特徵 44
4.4測量模型 48
4.5 結構模型 51
第五章 結論與建議 53
5.1結論 53
5.2研究貢獻 56
5.3管理意涵 57
5.4研究限制 59
5.5未來研究建議 60
參考文獻 62
附錄一 問卷調查表 75


 
圖目錄
圖1.1研究流程圖 5
圖2.1 2019-2020年波羅的海全球貨櫃指數(FBX) 7
資料來源：波羅的海全球貨櫃指數官網 7
圖2.2 2020年全球各區域之旅客航空運輸量(國際線) 8
資料來源：ICAO 8
圖3.1模型 34
圖4.1模型之結構模型結果 52

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