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研究生:陶永益
研究生(外文):Yung-Yi Tao
論文名稱:Omni-Channel商業模式研究 – 以美國、台灣服飾業為例
論文名稱(外文):Study of Omni - Channel Business Models – An example of America and Taiwan apparel industry
指導教授:黃俊堯黃俊堯引用關係
指導教授(外文):Jyun-Yao Huang
口試委員:柯冠州楊曙榮
口試委員(外文):Guan-Jhou KeShu-Rong Yang
口試日期:2022-01-05
學位類別:碩士
校院名稱:國立臺灣大學
系所名稱:商學研究所
學門:商業及管理學門
學類:一般商業學類
論文種類:學術論文
論文出版年:2022
畢業學年度:110
語文別:中文
論文頁數:122
中文關鍵詞:全通路新零售OMOOmni-channel服飾零售零售發展
外文關鍵詞:New RetailOMOOmni-channelApparel RetailDevelopment of Retail
DOI:10.6342/NTU202200038
相關次數:
  • 被引用被引用:8
  • 點閱點閱:680
  • 評分評分:
  • 下載下載:179
  • 收藏至我的研究室書目清單書目收藏:1
透過智慧型行動裝置,消費者得以隨時隨地展開其購物流程,實體與虛擬通路之間的界線將逐漸模糊甚至消失,無縫的購物體驗將有助於提升消費者的忠誠度與價值,而受到2020年Covid-19疫情的影響,前往實體通路的可能性大幅降低,許多人轉以數位的方式搜尋、瀏覽、購買商品,疫情後,實體門市再次開放,但隨著人們消費習慣的改變,線上線下都已納入其購物流程當中,全通路的發展速度將大幅提升,因此,全通路對於服飾業者是未來重要的發展趨勢之一。本研究以個案研究法為主,對於美國與台灣的服飾產業之全通路發展與現象進行探討、分析、歸納與統整。本研究結果發現美國與台灣雖然在零售、電子商務的發展上有較相似的歷程,但在全通路的發展上,美國服飾業者於全通路的策略發展上較為全面且多元,而台灣目前僅位於全通路的起步階段,因此針對全通路發展策略上之差異,本研究對台灣的服飾業者在未來發展的方向上提出實務建議,期望未來台灣服飾產業的全通路發展將更加快速與豐富。
Nowadays, consumers can start their consumer journey anytime and anywhere with their smart mobile devices. The obstacle between physical and virtual channels will gradually blur or even disappear, and the seamless shopping experience will help company to enhance consumer loyalty and value. With the impact of the Covid-19 epidemic in 2020, the likelihood of going to a physical location has decreased dramatically, and many people are turning to digital channels to search, browse, and purchase products. After the epidemic, physical stores opened again, people's consumption habits have changed, both online and offline channels are incorporated into consumer journey, the development speed of omni-channel will be greatly increased, therefore, omni-channel is one of the important development trends for apparel industry in the future. This study uses case study approach to investigate, analyze, summarize, and consolidate the development and phenomena of omnichannel in the apparel industry in the United States and Taiwan. The results of this study reveal that although the United States and Taiwan have a similar history in the development of retail and e-commerce, the U.S. apparel industry is more comprehensive and diversified into the development of omnichannel strategies, while Taiwan is only at the initial stage of omnichannel development. Therefore, in view of the differences in the development strategies of omni-channel, this study proposes practical suggestions for Taiwan's apparel industry in the direction of future development, hoping that the omni-channel development of Taiwan's apparel industry will be more rapid and abundant in the future.
口試委員審定書 i
誌謝 ii
中文摘要 iii
英文摘要 iv
目錄 v
圖目錄 vii
表目錄 vii
第一章 緒論 1
第一節 研究背景與動機 1
第二節 研究目的 2
第二章:文獻探討 3
第一節:零售 3
第二節:電子商務 5
第三節:Omni-Channel 7
第三章:研究方法 11
第一節 研究設計 11
第二節 個案研究法 11
第三節 文件分析法 12
第四節 研究流程 13
第四章: 美國服飾業Omni-Channel 發展與個案 14
第一節:數位時代美國的發展歷程 14
第二節:美國服飾業的Omni-channel發展概況 20
第三節:美國服飾業個案探討:GAP Inc. 35
第五章: 台灣服飾業Omni-Channel發展與個案 52
第一節:數位時代台灣的發展歷程 52
第二節:台灣服飾業的Omni-channel發展概況 58
第三節:台灣服飾業個案探討:SO NICE 73
第六章: 美國、台灣市場綜合討論 78
第七章:結論與建議 89
第一節 結論 89
第二節 建議 90
第三節 研究限制與未來研究方向 94
參考資料 95
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