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研究生:楊育哲
研究生(外文):Yang, Yu-Che
論文名稱:基於品質機能展開之觸控技術產品開發架構
論文名稱(外文):A Framework for Product Development: A Case Study in Touch Technologies
指導教授:陳文智陳文智引用關係
指導教授(外文):Chen, Wen-Chih
口試委員:陳文智洪一薰林真如
口試委員(外文):Chen, Wen-ChihHong, I-HsuanLin, Chen-Ju
口試日期:2022-07-25
學位類別:碩士
校院名稱:國立陽明交通大學
系所名稱:管理學院工業工程與管理學程
學門:工程學門
學類:工業工程學類
論文種類:學術論文
論文出版年:2022
畢業學年度:110
語文別:中文
論文頁數:41
中文關鍵詞:觸控產品產品開發品質機能展開資訊不對稱顧客滿意
外文關鍵詞:Touch ProductsProduct DevelopmentQFDInformation AsymmetryCustomer Satisfaction
相關次數:
  • 被引用被引用:1
  • 點閱點閱:42
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  • 收藏至我的研究室書目清單書目收藏:0
隨著人機互動需求持續上升,市場上對於觸控產品之需求也與日俱增,龐大的商機誘使各家公司加入觸控產品開發的行列。要在競爭如此激烈的市場中拔得頭籌,就必須以最有效率的方法開發出讓顧客滿意的觸控產品。本研究對此提出一基於品質機能展開(quality function deployment, QFD)的產品開發架構。此架構一方面可協助引導公司從顧客導向出發,循序漸進地找出開發觸控產品的重點技術項目;另一方面也可作為資訊交流平台,提升內部的溝通效率,減少資訊不對稱的現象。進而節省觸控產品開發所需之時間與成本,協助以最有效率的產品開發模式最大化顧客之滿意度。我們也藉由實際案例說明與探討所提出架構的導入和使用。
The global market for touch products is highly competitive today. The key factor for a company’s success is to satisfy customers’ needs in the most efficient way. To achieve this goal, this study proposes a framework for touch technology product development based on quality function deployment (QFD). The framework can guide companies’ project team to develop touch products based on customer orientation using house of quality (HOQ). It can also serve as a platform to improve the communication effectiveness and reduce information asymmetry in a touch product development process. The case study illustrates the implementation and demonstrates the benefits of proposed framework.
中文摘要 i
ABSTRACT ii
誌謝 iii
目錄 iv
圖目錄 v
表目錄 vi
第一章 緒論 1
第二章 文獻回顧 3
2.1 觸控產品開發 3
2.2 品質機能展開 3
第三章 品質機能展開 6
3.1 問題背景 6
3.2 品質機能展開 7
第四章 應用案例 14
4.1 顧客需求 14
4.2 顧客需求重要度 19
4.3 技術需求 21
4.4 顧客需求與技術需求之關係矩陣 23
4.5 技術需求之關聯矩陣 26
4.6 技術需求重要性 26
4.7 資訊交流平台 28
4.8 結果討論 31
第五章 結論 33
參考文獻 34
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