|
Abou-Shouk, M., & Soliman, M. (2021). The impact of gamification
adoption intention on brand awareness and loyalty in tourism:
The mediating effect of customer engagement. Journal of
Destination Marketing & Management, 20, 100559.
Ahn, T., Ryu, S., & Han, I. (2007). The impact of Web quality and
playfulness on user acceptance of online retailing. Information &
management, 44(3), 263-275.
Akram, U., Hui, P., Khan, M. K., Tanveer, Y., Mehmood, K., & Ahmad,
W. (2018). How website quality affects online impulse buying:
Moderating effects of sales promotion and credit card use. Asia
Pacific Journal of Marketing and Logistics.
Amendah, E., & Park, J. (2008). Consumer involvement and
psychological antecedents on eco-friendly destinations:
Willingness to pay more. Journal of Hospitality & Leisure
Marketing, 17(3-4), 262-283.
Arnold, M. B. (1960). Emotion and personality.
Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun:
measuring hedonic and utilitarian shopping value. Journal of
consumer research, 20(4), 644-656.
-71-
Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural
equation models. Journal of the academy of marketing science,
16(1), 74-94.
Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and
behavioral intentions. Annals of tourism research, 27(3), 785-
804.
Ballantine, P. W., Jack, R., & Parsons, A. G. (2010). Atmospheric cues
and their effect on the hedonic retail experience. International
Journal of Retail & Distribution Management.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator
variable distinction in social psychological research: Conceptual,
strategic, and statistical considerations. Journal of personality
and social psychology, 51(6), 1173.
Bhatti, N., Bouch, A., & Kuchinsky, A. (2000). Integrating userperceived
quality into web server design. Computer Networks,
33(1-6), 1-16.
Bollen, K. A. (1989). Structural equations with latent variables (Vol.
210). John Wiley & Sons.
Calvo-Porral, C., Ruiz-Vega, A., & Lévy-Mangin, J.-P. (2018). Does
product involvement influence how emotions drive satisfaction?:
An approach through the Theory of Hedonic Asymmetry.
European Research on Management and Business Economics,
24(3), 130-136.
-72-
Calvo-Porral, C., Ruiz-Vega, A., & Lévy-Mangin, J.-P. (2019). How
consumer involvement influences consumption-elicited
emotions and satisfaction. International Journal of Market
Research, 63(2), 251-267.
https://doi.org/10.1177/1470785319838747
Chan, T. K., Cheung, C. M., & Lee, Z. W. (2017). The state of online
impulse-buying research: A literature analysis. Information &
Management, 54(2), 204-217.
Chang, S.-H., Chih, W.-H., Liou, D.-K., & Hwang, L.-R. (2014). The
influence of web aesthetics on customers’ PAD. Computers in
human behavior, 36, 168-178.
Chang, S.-H., Chih, W.-H., Liou, D.-K., & Yang, Y.-T. (2016). The
mediation of cognitive attitude for online shopping. Information
Technology & People.
Chen, C., & Li, X. (2019). Effects of Singles’ Day atmosphere stimuli
and Confucian values on consumer purchase intention. Asia
Pacific Journal of Marketing and Logistics.
Chen, C., & Li, X. (2020). The effect of online shopping festival
promotion strategies on consumer participation intention.
Industrial Management & Data Systems.
Chen, C.-W. D., & Cheng, C.-Y. J. (2009). Understanding consumer
intention in online shopping: a respecification and validation of
-73-
the DeLone and McLean model. Behaviour & Information
Technology, 28(4), 335-345.
Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001). Hedonic and
utilitarian motivations for online retail shopping behavior.
Journal of retailing, 77(4), 511-535.
Chiou, J.-S., & Ting, C.-C. (2011). Will you spend more money and
time on internet shopping when the product and situation are right?
Computers in human behavior, 27(1), 203-208.
Choi, S. C., & Coughlan, A. T. (2006). Private label positioning:
Quality versus feature differentiation from the national brand.
Journal of retailing, 82(2), 79-93.
Cole, S. T., & Chancellor, H. C. (2009). Examining the festival
attributes that impact visitor experience, satisfaction and re-visit
intention. Journal of vacation marketing, 15(4), 323-333.
Crespo-Almendros, E., & Del Barrio-García, S. (2016). Online airline
ticket purchasing: Influence of online sales promotion type and
Internet experience. Journal of Air Transport Management, 53,
23-34.
Crompton, J. L., & Love, L. L. (1995). The predictive validity of
alternative approaches to evaluating quality of a festival. Journal
of travel research, 34(1), 11-24.
-74-
Dailey, L. (2004). Navigational web atmospherics: Explaining the
influence of restrictive navigation cues. Journal of Business
research, 57(7), 795-803.
Davis, L., Wang, S., & Lindridge, A. (2008). Culture influences on
emotional responses to on-line store atmospheric cues. Journal
of Business Research, 61(8), 806-812.
De Wulf, K., Schillewaert, N., Muylle, S., & Rangarajan, D. (2006).
The role of pleasure in web site success. Information &
Management, 43(4), 434-446.
Decloe, M. D., Kaczynski, A. T., & Havitz, M. E. (2009). Social
participation, flow and situational involvement in recreational
physical activity. Journal of Leisure Research, 41(1), 73-91.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean
model of information systems success: a ten-year update. Journal
of management information systems, 19(4), 9-30.
Donovan, R. J., Rossiter, J. R., Marcoolyn, G., & Nesdale, A. (1994).
Store atmosphere and purchasing behavior. Journal of retailing,
70(3), 283-294.
Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2003). Empirical testing
of a model of online store atmospherics and shopper responses.
Psychology & marketing, 20(2), 139-150.
-75-
Ettis, S. A. (2017). Examining the relationships between online store
atmospheric color, flow experience and consumer behavior.
Journal of Retailing and Consumer Services, 37, 43-55.
Floh, A., & Madlberger, M. (2013). The role of atmospheric cues in
online impulse-buying behavior. Electronic Commerce Research
and Applications, 12(6), 425-439.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with
unobservable variables and measurement error: Algebra and
statistics. In: Sage Publications Sage CA: Los Angeles, CA.
Gao, J., Zhang, C., Wang, K., & Ba, S. (2012). Understanding online
purchase decision making: The effects of unconscious thought,
information quality, and information quantity. Decision Support
Systems, 53(4), 772-781.
Grewal, D., Baker, J., Levy, M., & Voss, G. B. (2003). The effects of
wait expectations and store atmosphere evaluations on patronage
intentions in service-intensive retail stores. Journal of retailing,
79(4), 259-268.
Habib, M. D., & Qayyum, A. (2018). Cognitive emotion theory and
emotion-action tendency in online impulsive buying behavior.
Journal of Management Sciences, 5(1), 86-99.
Hair, J. F. (2009). Multivariate data analysis.
-76-
Hair, J. F., Anderson, R. E., Tatham, R. L., & William, C. (1998). Black
(1998), Multivariate data analysis. In: Upper Saddle River, NJ:
Prentice Hall.
Hanoch, Y., & Vitouch, O. (2004). When less is more: Information,
emotional arousal and the ecological reframing of the Yerkes-
Dodson law. Theory & Psychology, 14(4), 427-452.
Haq, M. A., & Abbasi, S. (2016). Indirect impact of hedonic
consumption and emotions on impulse purchase behavior: A
double mediation model. Journal of Management Sciences, 3(2),
108-122.
Havitz, M. E., & Dimanche, F. (1997). Leisure involvement revisited:
Conceptual conundrums and measurement advances. Journal of
Leisure Research, 29(3), 245-278.
Havitz, M. E., & Mannell, R. C. (2005). Enduring involvement,
situational involvement, and flow in leisure and non-leisure
activities. Journal of Leisure Research, 37(2), 152-177.
Hsee, C. K., Zhang, J., Yu, F., & Xi, Y. (2003). Lay rationalism and
inconsistency between predicted experience and decision.
Journal of Behavioral Decision Making, 16(4), 257-272.
Hsieh, J.-K., Hsieh, Y.-C., Chiu, H.-C., & Yang, Y.-R. (2014).
Customer response to web site atmospherics: Task-relevant cues,
situational involvement and PAD. Journal of Interactive
Marketing, 28(3), 225-236.
-77-
Hsu, C.-L., Chang, K.-C., & Chen, M.-C. (2012). The impact of website
quality on customer satisfaction and purchase intention:
perceived playfulness and perceived flow as mediators.
Information Systems and e-Business Management, 10(4), 549-
570.
Hu, L. t., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in
covariance structure analysis: Conventional criteria versus new
alternatives. Structural equation modeling: a multidisciplinary
journal, 6(1), 1-55.
Huang, M., Ali, R., & Liao, J. (2017). The effect of user experience in
online games on word of mouth: A pleasure-arousal-dominance
(PAD) model perspective. Computers in human behavior, 75,
329-338.
Jeong, S. W., Fiore, A. M., Niehm, L. S., & Lorenz, F. O. (2009). The
role of experiential value in online shopping: The impacts of
product presentation on consumer responses towards an apparel
web site. Internet Research.
Karimov, F. P., Brengman, M., & Van Hove, L. (2011). The effect of
website design dimensions on initial trust: A synthesis of the
empirical literature. Journal of Electronic Commerce Research,
12(4).
Kim, J., & Lennon, S. J. (2013). Effects of reputation and website
quality on online consumers' emotion, perceived risk and
-78-
purchase intention: Based on the stimulus‐organism‐response
model. Journal of Research in Interactive Marketing.
Koo, D.-M., & Lee, J.-H. (2011). Inter-relationships among dominance,
energetic and tense arousal, and pleasure, and differences in their
impacts under online vs. offline environment. Computers in
human behavior, 27(5), 1740-1750.
Kotler, P. (1973). Atmospherics as a marketing tool. Journal of
retailing, 49(4), 48-64.
Kotler, P., & Keller, K. L. (2006). Marketing management 12e. New
Jersey, 143.
Koufaris, M. (2002). Applying the technology acceptance model and
flow theory to online consumer behavior. Information systems
research, 13(2), 205-223.
Kuutma, K. (1998). Festival as communicative performance and
celebration of ethnicity. Folklore: Electronic Journal of
Folklore(7), 79-86.
Laing, J., & Frost, W. (2010). How green was my festival: Exploring
challenges and opportunities associated with staging green events.
International Journal of Hospitality Management, 29(2), 261-
267.
Lazarus, R. S. (1966). Psychological stress and the coping process.
-79-
Lee, S. Y., Petrick, J. F., & Crompton, J. (2007). The roles of quality
and intermediary constructs in determining festival attendees'
behavioral intention. Journal of Travel Research, 45(4), 402-412.
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002). AIMQ:
a methodology for information quality assessment. Information
& management, 40(2), 133-146.
Li, J. Y., Zhu, A. D., Liu, D. S., Zhao, W. M., Zhou, Y., Chen, Y. H.,
Liu, Y. N., & Sun, N. (2020). Sustainability of China's Singles
Day Shopping Festivals: Exploring the Moderating Effect of
Fairness Atmospherics on Consumers' Continuance Participation.
Sustainability, 12(7), Article 2644.
https://doi.org/10.3390/su12072644
Li, X., Su, X., Hu, X., & Yao, L. (2019). App users’ emotional reactions
and festival satisfaction: The mediating role of situational
involvement. Journal of Travel & Tourism Marketing, 36(9),
980-997.
Lian, T., & Yu, C. (2019). Impacts of online images of a tourist
destination on tourist travel decision. Tourism geographies, 21(4),
635-664.
Liu, C.-R., Wang, Y.-C., Huang, W.-S., & Tang, W.-C. (2019). Festival
gamification: Conceptualization and scale development. Tourism
Management, 74, 370-381.
-80-
Liu, Q., Zhang, X., Huang, S., Zhang, L., & Zhao, Y. (2020). Exploring
consumers’ buying behavior in a large online promotion activity:
The role of psychological distance and involvement. Journal of
theoretical and applied electronic commerce research, 15(1), 66-
80.
Loureiro, S. M. C. (2015). The role of website quality on PAD, attitude
and intentions to visit and recommend island destination.
International Journal of Tourism Research, 17(6), 545-554.
Loureiro, S. M. C., Bilro, R. G., & Japutra, A. (2019). The effect of
consumer-generated media stimuli on emotions and consumer
brand engagement. Journal of Product & Brand Management.
Loureiro, S. M. C., Koo, D.-M., & Ribeiro, L. (2013). Effects of
atmospherics on emotions and intention with respect to
involvement in different shopping environments. Journal of
Global Scholars of Marketing Science, 23(4), 435-459.
Loureiro, S. M. C., & Ribeiro, L. (2014). Virtual atmosphere: The effect
of pleasure, arousal, and delight on word-of-mouth. Journal of
Promotion Management, 20(4), 452-469.
Madsen, S. M., & Petermans, A. (2020). Designing retail-Unravelling
coping strategies through emphatic interviewing owner managers.
Journal of Retailing and Consumer Services, 55, 101884.
Manganari, E. E., Siomkos, G. J., & Vrechopoulos, A. P. (2009). Store
atmosphere in web retailing. European Journal of Marketing.
-81-
Manthiou, A., Lee, S. A., Tang, L. R., & Chiang, L. (2014). The
experience economy approach to festival marketing: Vivid
memory and attendee loyalty. Journal of Services Marketing.
Mazaheri, E., Richard, M.-O., & Laroche, M. (2011). The impact of
emotions on customers’ perception of website atmospheric cues:
An empirical cross-cultural investigation. ACR North American
Advances.
McCloskey, D. W. (2006). The importance of ease of use, usefulness,
and trust to online consumers: An examination of the technology
acceptance model with older customers. Journal of
Organizational and End User Computing (JOEUC), 18(3), 47-
65.
Mehrabian, A., & Russell, J. A. (1974). An approach to environmental
psychology. the MIT Press.
Menon, S., & Kahn, B. (2002). Cross-category effects of induced
arousal and pleasure on the internet shopping experience. Journal
of retailing, 78(1), 31-40.
Milliman, R. E., & Fugate, D. L. (1993). Atmospherics as an emerging
influence in the design of exchange environments. Journal of
Marketing Management (10711988), 3(1).
Mohammadi, H. (2015). Investigating users’ perspectives on e-learning:
An integration of TAM and IS success model. Computers in
human behavior, 45, 359-374.
-82-
Naseri, M. B., & Elliott, G. (2011). Role of demographics, social
connectedness and prior internet experience in adoption of online
shopping: Applications for direct marketing. Journal of
Targeting, Measurement and Analysis for Marketing, 19(2), 69-
84.
Novak, T. P., Hoffman, D. L., & Duhachek, A. (2003). The influence
of goal‐directed and experiential activities on online flow
experiences. Journal of consumer psychology, 13(1-2), 3-16.
Nunnally, J. (1978). Psychometric Theory 2nd edition (New York:
McGraw).
Oh, H., & Kwon, K. N. (2009). An exploratory study of sales
promotions for multichannel holiday shopping. International
Journal of Retail & Distribution Management.
Palmquist, A. (2019). A product to gamify other products;
implementing gamification in existing software. 2019 11th
International Conference on Virtual Worlds and Games for
Serious Applications (VS-Games),
Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A
multiple-item scale for measuring consumer perceptions of
service quality. 1988, 64(1), 12-40.
Park, C. H., & Kim, Y. G. (2003). Identifying key factors affecting
consumer purchase behavior in an online shopping context.
International journal of retail & distribution management.
-83-
Park, D.-H., Lee, J., & Han, I. (2007). The effect of on-line consumer
reviews on consumer purchasing intention: The moderating role
of involvement. International journal of electronic commerce,
11(4), 125-148.
Pengnate, S. F. (2019). Shocking secret you won’t believe! Emotional
arousal in clickbait headlines: An eye-tracking analysis. Online
Information Review.
Petty, R. E., & Cacioppo, J. T. (1986). The elaboration likelihood model
of persuasion. In Communication and persuasion (pp. 1-24).
Springer.
Prasad, R. K., & Srivastava, M. K. (2021). Switching behavior toward
online shopping: coercion or choice during Covid-19 pandemic.
Academy of marketing studies journal, 25, 1-15.
Prayag, G., Khoo-Lattimore, C., & Sitruk, J. (2015). Casual dining on
the French Riviera: Examining the relationship between visitors’
perceived quality, positive emotions, and behavioral intentions.
Journal of Hospitality Marketing & Management, 24(1), 24-46.
Reisenzein, R. (2006). Arnold's theory of emotion in historical
perspective. Cognition & Emotion, 20, 920-951.
https://doi.org/10.1080/02699930600616445
Richins, M. L., Bloch, P. H., & McQuarrie, E. F. (1992). How enduring
and situational involvement combine to create involvement
responses. Journal of Consumer Psychology, 1(2), 143-153.
-84-
Robert, D., & John, R. (1982). Store atmosphere: an environmental
psychology approach. Journal of retailing, 58(1), 34-57.
Rothermund, K., & Koole, S. L. (2018). Three decades of Cognition &
Emotion: A brief review of past highlights and future prospects.
Cognition and Emotion, 32(1), 1-12.
Russell, J. A., & Mehrabian, A. (1976). Environmental variables in
consumer research. Journal of Consumer research, 3(1), 62-63.
Sherman, E., Mathur, A., & Smith, R. B. (1997). Store environment and
consumer purchase behavior: mediating role of consumer
emotions. Psychology & Marketing, 14(4), 361-378.
Shi, S., Leung, W. K., & Munelli, F. (2022). Gamification in OTA
platforms: A mixed-methods research involving online shopping
carnival. Tourism Management, 88, 104426.
Shih, H.-P. (2004). An empirical study on predicting user acceptance
of e-shopping on the Web. Information & management, 41(3),
351-368.
Son, S. M., & Lee, K. M. (2011). Assessing the influences of festival
quality and satisfaction on visitor behavioral intentions. Event
Management, 15(3), 293-303.
Song, H.-J., Lee, C.-K., Kim, M., Bendle, L. J., & Shin, C.-Y. (2014).
Investigating relationships among festival quality, satisfaction,
-85-
trust, and support: The case of an oriental medicine festival.
Journal of Travel & Tourism Marketing, 31(2), 211-228.
Tzeng, S.-Y., Ertz, M., Jo, M.-S., & Sarigöllü, E. (2021). Factors
affecting customer satisfaction on online shopping holiday.
Marketing Intelligence & Planning.
UNCTAD, 2020 Estimates of Global E-Commerce 2019 and Preliminary
Assessment of Covid-19 Impact on Online Retail 2020,
available at: https://unctad.org/system/files/official-document/
tn_unctad_ict4d18_en.pdf (accessed at October 26, 2021)
Verhagen, T., & Van Dolen, W. (2011). The influence of online store
beliefs on consumer online impulse buying: A model and
empirical application. Information & Management, 48(8), 320-
327.
Vithayathil, J., Dadgar, M., & Osiri, J. K. (2020). Social media use and
consumer shopping preferences. International Journal of
Information Management, 54, 102117.
Wang, S., Cheah, J.-H., Lim, X.-J., Leong, Y. C., & Choo, W. C. (2022).
Thanks COVID-19, I'll reconsider my purchase: Can fear appeal
reduce online shopping cart abandonment? Journal of Retailing
and Consumer Services, 64, 102843.
Wong, J., Wu, H. C., & Cheng, C. C. (2015). An empirical analysis of
synthesizing the effects of festival quality, emotion, festival
image and festival satisfaction on festival loyalty: A case study
-86-
of Macau Food Festival. International Journal of Tourism
Research, 17(6), 521-536.
Wu, H.-C., & Ai, C.-H. (2016). A study of festival switching intentions,
festival satisfaction, festival image, festival affective impacts,
and festival quality. Tourism and hospitality research, 16(4),
359-384.
Wu, J.-H., Li, Q., & Kee Wei, K. (2016). Alibaba’s IT platform and
electronic commerce synergy in driving “Singles’ Day”. Journal
of Organizational Computing and Electronic Commerce, 26(3),
193-202.
Wu, W.-Y., Lee, C.-L., Fu, C.-S., & Wang, H.-C. (2014). How can
online store layout design and atmosphere influence consumer
shopping intention on a website? International Journal of Retail
& Distribution Management.
Xia, L., Kukar-Kinney, M., & Monroe, K. B. (2010). Effects of
consumers’ efforts on price and promotion fairness perceptions.
Journal of Retailing, 86(1), 1-10.
Xu, X., Wang, L., & Zhao, K. (2020). Exploring determinants of
consumers’ platform usage in “Double Eleven” shopping
carnival in China: Cognition and emotion from an integrated
perspective. Sustainability, 12(7), 2790.
-87-
Yan, Q., Zhang, H., & Li, M. (2012). Programming quality of festivals:
conceptualization, measurement, and relation to consequences.
International Journal of Contemporary Hospitality Management.
Yang, Y. (2011). A cognitive interpretation of discourse deixis. Theory
and Practice in Language Studies, 1(2), 128-135.
Yi, S., & Jai, T. (2020). Impacts of consumers’ beliefs, desires and
emotions on their impulse buying behavior: application of an
integrated model of belief-desire theory of emotion. Journal of
Hospitality Marketing & Management, 29(6), 662-681.
Yoon, Y.-S., Lee, J.-S., & Lee, C.-K. (2010). Measuring festival quality
and value affecting visitors’ satisfaction and loyalty using a
structural approach. International journal of hospitality
management, 29(2), 335-342.
Zaichkowsky, J. L. (1985). Measuring the involvement construct.
Journal of consumer research, 12(3), 341-352.
Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and
value: a means-end model and synthesis of evidence. Journal of
marketing, 52(3), 2-22.
Zhang, L., & Erturk, E. (2022). Potential lessons from Chinese
businesses and platforms for online networking and marketing:
An exploratory study. Social Sciences & Humanities Open, 6(1),
100274.-88-
Zhang, W., & Chait, B. T. (2000). ProFound: an expert system for
protein identification using mass spectrometric peptide mapping
information. Analytical chemistry, 72(11), 2482-2489.
Zhang, Y., Trusov, M., Stephen, A. T., & Jamal, Z. (2017). Online
shopping and social media: friends or foes? Journal of Marketing,
81(6), 24-41.
Zhao, X., & Wan, H. L. (2017). Drivers of online purchase intention on
Singles' Day: a study of Chinese consumers. International
Journal of Electronic Marketing and Retailing, 8(1), 1-20.
Zhou, T., Lu, Y., & Wang, B. (2009). The relative importance of
website design quality and service quality in determining
consumers’ online repurchase behavior. Information Systems
Management, 26(4), 327-337.
Zicherman, G., & Cunningham, C. (2011). Gamification by design.
Sebastobol. In: CA: O’Reilly Media.
|