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研究生:陳清琳
研究生(外文):PRAPAPORN WICHANON
論文名稱:臺灣警察處理泰籍人士交通事故 案件之研究
論文名稱(外文):A RESEARCH ON TAIWAN POLICE HANDLING OF TRAFFIC ACCIDENT CASES OF THAI CITIZENS
指導教授:張淵菘張淵菘引用關係
指導教授(外文):CHANG, YUAN-SONG
口試委員:林聖章張維容
口試委員(外文):LIN, SHEN-CHANGCHANG, WEI-RONG
口試日期:2024-05-29
學位類別:碩士
校院名稱:中央警察大學
系所名稱:外事警察研究所
學門:軍警國防安全學門
學類:警政學類
論文種類:學術論文
論文出版年:2024
畢業學年度:112
語文別:英文
論文頁數:83
中文關鍵詞:Traffic accident managementThe procedure justicePerceptions of the police
外文關鍵詞:交通事故管理程序正義警察感知
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台灣是許多外國人夢想居住的國家,每年有大量外國人前往台灣,新住民已超過80萬人,同時,涉及外國人的交通事故數量也在增加。在過去的一年中,有超過10,000名外國人發生交通事故,即使透過法律程序獲得補償,仍可能存在持續的心理影響。外國人面臨語言障礙,使他們在社會中更加脆弱。為填補此一空白,本研究旨在探討台灣警察處理泰國公民交通事故案件的情況。
本研究採定性研究方法,研究者選取了6位曾經在臺灣發生交通事故的泰國人進行深度訪談。受訪對象發生的交通事故包括造成人員受傷之A2及僅涉及財產損失的A3交通事故。研究目的旨在探討該等泰國人與臺灣警察接觸的經驗並了解其對於臺灣警察處理交通事故的看法。
研究結果顯示,大多數事故發生在工作日的早晨,尤其是在十字路口。最常見的事故類型涉及車輛從十字路口轉彎,與直行車輛或橫越馬路的行人相撞。大多數泰國人傾向於選擇電動摩托車或電動自行車等電動車輛。在車輛事故發生時,警察會依照標準作業程序(SOP)進行事故處理,例如收集基本資訊、驗證外國人身分、實施酒精檢測、通知權利等。還有其他步驟,例如驗證證據等。本研究顯示, 泰國人對於臺灣警察處理交故事故的作為感到滿意, 主要歸功於警員友善的態度、禮貌的應答及優質的服務, 並以公正、客觀且不帶任何歧視的方式, 依據證據處理案件。
本文根據研究結果提出五點建議:1.警察可以用智慧手機協助溝通。2.用路人應有遵守路權的觀念。3.泰國駐臺辦事處應該在必要時提供協助。4.酒精檢測應注意受檢人的隱私。5.提供外籍人士交通事故處理的基本常識。


Taiwan is a country that many foreigners aspire to reside in, every year, a large number of foreigners travel to Taiwan, new settlers’ number more than 800,000 people, at the same time, the number of traffic accidents involving foreigners in Taiwan has also increased. In the past year, more than 10,000 foreigners were involved in traffic accidents, even after receiving compensation through legal proceedings, there may still be lingering psychological impacts. Foreigners face language barriers, making them vulnerable in society, to fill this gap, this study aims to explore Taiwan police handling of traffic accident cases of Thai citizens.
This study is qualitative research. The researchers selected 6 participants for in-depth interviews, divided into 2 groups: Traffic accidents causing injuries (A2) and Traffic accidents involving only property damage (A3). The purpose is to study the management of traffic accidents and the experiences of Thai people in contacting Taiwan police officers as a research framework and investigate the perception of Thai people regarding the management of traffic accidents by Taiwan police.
The study results indicate that most accidents occur during the morning on workdays, particularly at intersections. The most common type of crash involves a vehicle turning out of the crossroad, colliding with a vehicle driving straight or with a pedestrian crossing the road. Most Thais tend to opt for electric motor vehicles, such as electric scooters or electric bicycles. In the event of a car or vehicle accident, the police follow the standard operating procedure (SOP) for accident management such as gathering basic information, verifying the identity of foreigners, checking the alcohol level in the body, notify of rights. There are also other steps, such as verifying evidence, etc. The study suggests that Thai people perceive the Taiwanese police's handling of traffic accidents as satisfactory. This is attributed to the friendly tone of police officers, their use of polite language, and the provision of good service. There is a consensus that the police uphold justice by acting based on evidence without discrimination.
Based on this study, I would like to propose five recommendations as follows: 1. Using technology devices for communication. 2. Respecting traffic rules by being aware of main and alternate routes. 3. Increasing TTEO organization notification services to assist where necessary. 4. Improving the process of alcohol testing requests. 5. Providing knowledge in traffic accident management to foreigners, especially foreign workers.
LIST OF TABLES............................................................................................ VI
LIST OF FIGURES...........................................................................................VII
Chapter 1 Introduction
1.1 Background and Importance of the research problem..................................1
1.2 Research Motivation, Questions, Objectives and Scope of the research........10
1.3 Definition of Terms...................................................................................13
Chapter 2 Literature Review
2.1 Traffic accident management process....................................................... 15
2.2 The procedure of justice.......................................................................... 31
2.3 Perception...............................................................................................33
Chapter 3 Methodology
3.1 Research Framework...............................................................................37
3.2 Research Methodology............................................................................ 37
Chapter 4 Data Analysis
4.1 The preliminary accident information of the interviewee............................ 41
4.2 The interviewees’ view on police procedures for handling traffic accidents...43
4.3 Thai people's perceptions of Taiwanese police in various aspects................48
4.4 Suggestions based on interview response ............................................... 49
4.5 Research Finding ....................................................................................51
Chapter 5 Conclusion and Recommendations
5.1 Conclusion............................................................................................. 57
5.2 Recommendations ..................................................................................60
5.3 Limitations of the Study and Suggestions for Further Research...................61
References ...................................................................................................63
Appendix A. Questions and interview script ...................................................67

Chinese Literature
Kang, ChiaCheng. (2019). The influential factors on new immigrants’ perceptions of the police in Taiwan.
Lai, Yonglian (2015). 臺灣大學生與警察接觸經驗和影響警察信心程度之成因探究。
Lin, Zhaozhen. (2010). The public's views on social equity and justice.
Cheng Zhongying. (1989). Exploration of Knowledge and Values - Harmony, Truth, and Justice.
Zhou Suxian, Sun Yixian, Zhang Yaozhong, Hou Chongwen, Huang Yuxiu (2013). 地方民意與警察形象。中央警察大學犯罪防治學報。

Official Information
Directorate General of Highways, Ministry of Transportation. (2023). 道安資訊查詢網. [online]. Retrieved September 28,2023. From https://roadsafety.tw/Dashboard/Custom?type=%E6%AD%B7%E5%B9%B4%E6%AF%94%E8%BC%83
Ministry of the Interior National Immigration Agency Republic of China (Taiwan). (2023). statistical data. [online]. Retrieved September 28,2023. From https://www.immigration.gov.tw/5385/7344/7350/8883/
Internet Information
Lawbank, March2024. “行政院會通過「行人交通安全設施條例」草案” From https://www.lawbank.com.tw/news/NewsContent.aspx?nid=200279.00
Natetida Bunnag (2021). WHO reveals report that 'Thailand' has the highest number of road deaths in Southeast Asia. Even though there are good traffic laws. From https://www.sdgmove.com/2021/02/10/who-global-sttus-report-on-road-safety-2018/
TVBS, February2017. “跑步闖紅燈過斑馬線 老外遭賓士撞死” 。From https://news.tvbs.com.tw/local/705262
TWS, October 2021. “警察盤查失聯移工有執法依據嗎?法扶講座揭露體制問題” 。From http://agency.twinner.com.tw/news-detail.php?id=1000029263
Wikipedia (2020). “Social equality[online]”. From https://th.wikipedia.org/wiki/%E0%B8%84%E0%B8%A7%E0%B8%B2%E0%B8%A1%E0%B9%80%E0%B8%AA%E0%B8%A1%E0%B8%AD%E0%B8%A0%E0%B8%B2%E0%B8%84%E0%B8%97%E0%B8%B2%E0%B8%87%E0%B8%AA%E0%B8%B1%E0%B8%87%E0%B8%84%E0%B8%A1
Yahoo!, December 2022. “台灣是「行人地獄」!CNN以聳動標題點出台灣交通亂象 妨礙旅遊業發展”. From https://tw.news.yahoo.com/%E5%8F%B0%E7%81%A3%E6%98%AF-%E8%A1%8C%E4%BA%BA%E5%9C%B0%E7%8D%84-cnn%E4%BB%A5%E8%81%B3%E5%8B%95%E6%A8%99%E9%A1%8C%E9%BB%9E%E5%87%BA%E5%8F%B0%E7%81%A3%E4%BA%A4%E9%80%9A%E4%BA%82%E8%B1%A1-%E5%A6%A8%E7%A4%99%E6%97%85%E9%81%8A%E6%A5%AD%E7%99%BC%E5%B1%95-083507402.html
Yahoo!, February2017. “美籍教授來台演講遭公車撞死 肇事司機遭緩起訴” 。From https://tw.sports.yahoo.com/news/%E7%BE%8E%E7%B1%8D%E6%95%99%E6%8E%88%E4%BE%86%E5%8F%B0%E6%BC%94%E8%AC%9B%E9%81%AD%E5%85%AC%E8%BB%8A%E6%92%9E%E6%AD%BB-%E8%82%87%E4%BA%8B%E5%8F%B8%E6%A9%9F%E9%81%AD%E7%B7%A9%E8%B5%B7%E8%A8%B4-075633821.html
Yahoo!, June 2023. “撞死美國男大生!拖吊車駕駛下跪歉 家屬慟:孩子就這樣沒了”. From https://tw.stock.yahoo.com/news/%E6%92%9E%E6%AD%BB%E7%BE%8E%E5%9C%8B%E7%94%B7%E5%A4%A7%E7%94%9F-%E6%8B%96%E5%90%8A%E8%BB%8A%E9%A7%95%E9%A7%9B%E4%B8%8B%E8%B7%AA%E6%AD%89-%E5%AE%B6%E5%B1%AC%E6%85%9F-%E5%AD%A9%E5%AD%90%E5%B0%B1%E9%80%99%E6%A8%A3%E6%B2%92%E4%BA%86-083629367.html
世界卫生组织,June 2022. “商定到2030年将道路交通伤亡人数减半是一项巨大成就 “. From https://www.who.int/zh/news/item/30-06-2022-new-political-declaration-to-halve-road-traffic-deaths-and-injuries-by-2030-is-a-milestone-achievement
Bisonpolice, April 2021. “(a1a2 a3車禍定義) 警察教您清楚分辨3種車禍的差別!” From https://bisonpolice.com/criminal-notice-of-car-accident/
Wikipedia, June 2023. “Accident management”. From https://en.wikipedia.org/wiki/Accident_management
Laws &Regulations database of the republic of China, “Measures for handling road traffic accidents”. From https://law.moj.gov.tw/LawClass/LawAll.aspx?PCode=D0080090

English Literature
Dunham, Roger G, and Geoffrey P Alpert. (1988). Neighborhood Differences In Attitudes Toward Policing: Evidence For A Mixed-Strategy Model of Policing In A Multi-Ethnic Setting.
Edwards, C. J. (1999). Changing policing theories for 21st century societies. Sydney: The Federation Press.
Eller, A., Abrams, D., Viki, G.T., Imara, D.A. and Peerbux, S. (2007). Stay cool, hang loose, admit nothing. Race, intergroup contact, and public-police relations. Basic and Applied Social Psychology, Volume 29, pp. 213-224.
Frank, J., Smith, B.W. and Novak, K. (2005). Exploring the Basis of Individuals’ Attitude Toward the Police. Police Quarterly. Volume 8 (2): pp. 206-228.
Hinds, L., & Murphy, K. (2007). Public satisfaction with police: Using procedural justice to improve police legitimacy. The Australian and New Zealand Journal of Criminology, 40, 27–42.
Jackson, Jonathan/Pooler, Tia/Hohl, Katrin/Bradford, Ben/Kuha, Jouni/ Hough, Mike (2011): Trust in Justice: Topline Results from Round 5 of the European Social Survey. ESS Topline Results Series, 1.
Kabanoff, B. (1991). Equity, equality, power, and conflict. Academy of Management Review.
Kurian, George Thomas (2011). The encyclopedia of political science. Washington: CQ Press.
Murphy, Kristina. (2009). Public Satisfaction with Police: The Importance of Procedural Justice and Police Performance in Police-Citizen Encounters.
Murphy, K., & Cherney, A. (2012). Understanding cooperation with police in a diverse society. British Journal of Criminology, 52, 181–201.
Murphy K., Hinds, L., & Fleming, J. (2008). Encouraging public cooperation and support for police. Policing and Society, 18, 138–157.
Sunshine, J., & Tyler, T.R. (2003). The role of procedural justice and legitimacy in shaping public support for policing. Law and Society Review, 37, 513–547.
Tyler, T.R. (1990). Why people obey the law. New Haven, CT: Yale University.
Tyler, T.R. (2006). Why people obey the law. Princeton, NJ: Princeton University Press.
Tyler, T.R., & Fagan, J. (2008). Legitimacy and cooperation: Why do people help the police fight crime in their communities? Ohio State Journal of Criminal Law, 6, 231-275.
Warren, P., Tomaskovic-Davey, D., Smith, W. and Zingraff, M. (2006). Driving While Black. Bias Processes and Racial Disparity in Police Stops. Criminology, Volume 44(3): 709-738.

5.Thai Literature
Maponsuk, Wipaphan. (1997). General psychology. Bangkok: The academic promotion center’s publishing House.
Rattanakorn, Sophon. "Law and Justice", in Pridi Kasemsap, "Legal Philosophy Part Two Historical Introduction", (Thammasat University, 1983), page 301.
Samathi, Apiwat. (2015). Justice administration based on the restorative justice process towards guidelines Create peace in the three southern border provinces. Songkhla: Thaksin University.
Saritvanich, Supanee. (2009). Modern Organizational Behavior: Concepts and Theories (2nd ed.). Bangkok: Thammasat University.

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