一、中文文獻
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王光旭(2022)。社區照顧關懷據點服務志工情緒勞務的前置因素與其結果關連性之研究。社會科學論叢，16(1)，69-118。
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何清治、洪錦墩、劉偉文、李美文、李明輝(2014)。某區域醫院從業人員工作壓力、工作滿意度與離職傾向－以工作支持維調節變項。醫學與健康期刊，3(2)，25-36。
何瑞枝、蔡啟通、張瓊誼(2017)。知覺主管神經質特性是否影響員工建言：以情緒耗竭、主管認同及自我效能為中介變數。北商學報，(32)，1-26。
吳宗立(1996)。閱讀理解教學的後設認知策略。研習資訊，13(1)，33-37。
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張凌瑜(2008)。幼兒園已婚女教師工作壓力與家庭生活滿意度關係之研究。高雄師範大學未出版碩士論文。張敏敏(2021)。你有職場「情緒耗竭」10個問題檢測，別為此毀掉前程、還毀掉你整個人。經理人。https://www.managertod ay.com.tw/books/view/62471
張敏敏(2022)。充滿無力感的辦公室情緒傷害、你在職場上情緒耗竭了嗎？。104職場力。https://blog.104.com.tw/emotional-dam age-in-the-office/
張嘉倩(2021)。旁觀者知覺職場霸凌與離職傾向之關係－以心理安全感與情緒耗竭為中介變項。國立臺灣師範大學未出版之碩士論文。陳弘軒(2022)。下班主管Line不停：離線權對於員工職家衝突、情緒耗竭和離職傾向之影響。國立政治大學未出版之碩士論文。陳彥丞(2019)。「心好累，還得逼自己微笑...」你的疲倦不是因為忙，而是過度「情緒勞動」。經理人。https://www.managerto day.com.tw/articles/view/58041
陳彥承(2018)。反擊職場情緒勒索。經理人雜誌，月刊5月號，124-143。
陳昭華、黃肇璿(2019)。宅配人員工作壓力與因應行為對生活滿意度影響之研究。輔仁管理評論，26(2)，43-78。
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黃素美(2014)。組織支持在工作壓力與職業倦怠關係上的干擾效果－以臺南市37區公所公務人員為例。崑山科技大學企業管理研究所未出版之碩士論文。黃瑞傑、王豫萱(2013)。工作狂與情緒耗竭、工作－家庭衝突之關係：個體間差異的調節效果。東吳經濟商學學報，(83)，1-42。
楊一峰、陳效淳、陳清燿(2012)。台灣觀光產業之員工工作壓力與離職傾向之研究：探討工作滿意度為干擾影響因素。管理科學研究，8(2)，47-66。
楊麗英、呂學毅(2017)。康復之家專任管理員工作壓力、因應策略與離職傾向相關性之研究。健康管理學刊，15(2)，1-20。
葉子明、白凢芸、梁綉汝(2023)。旅行社從業人員職業倦怠之相關因素探討。運動與遊憩評論，(11)，43-75。
廖仁傑、張志堅(2016)。雲林縣國小教師工作壓力與生活滿意度關係之研究。休閒運動期刊，(15)，101-111。
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劉仲矩、周玉涵(2016)。公部門人員情緒勒索認知、工作壓力與離職傾向關聯之研究。人力資源管理學報，16(1)，43-68。
劉蓉果、朱瑞玲(2016)。家庭效能信念的影響與來源。中華心理學刊，58(1)，63-87。
蔡志成(2005)。國民小學總務主任工作壓力與工作滿意關係之研究－以雲嘉南五縣市為例。國立臺南大學教管所學校行政組未出版之碩士論文。蕭淑惠(2009)。高年級學童家庭功能與家庭滿意度之相關研究。輔仁大學未出版之碩士論文。 二、英文文獻
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