臺灣博碩士論文加值系統

Objective: To assess factors associated with quality and patient satisfaction.
Study design: A cross-sectional survey was conducted, involving the distribution of 360 questionnaires to patients aged 18 years or older who had spent at least 2 days in the hospital before their discharge. The study conducted at gastrointestinal department, Tu Du Hospital, Vietnam, from March 21 to April 20, 2023. The patients must be able to read, write, and understand the language and be willing to voluntarily participate in the study. Simple random sampling was utilized to collect the data.
Methodology: Patient satisfaction about quality of nursing care after the endoscopic procedure were assessed using a modified PSNCQQ questionnaire. The collected data was imputed into an Excel spreadsheet and analyzed using SPSS software.
Result: Result: There were 360 questionnaires fully returned, resulting in a 100% response rate with an average age of 35.06 years. The average patient satisfaction with nursing care quality questionnaire score is 3.95 ± 1.40 on the 5-scale. Nearly one-third of respondents would like to give excellent responses about the quality of nursing care at the G-I department of Tu Du Hospital. In multiple linear regression results, p-values are less than 0.05 for income and perceived health variables, indicating that these two factors are associated with patient satisfaction. For the Pearson correlation test to determine the degree and direction of the association between the variables in this study, The coefficients of nursing care quality are positive and range between 0.72 and 0.90.
Conclusion: The findings also reveal that nurses' manner, attitude, skill, knowledge, and competence have a strong relationship with the overall patient satisfaction rating of general services. In addition, income and perceived health likely influence patient satisfaction (reflected in respondents' scores about the quality of nursing care items). Specifically, the estimates in the table tell us that the higher the income and perceived health patients have, the higher the patient satisfaction score.

Objective: To assess factors associated with quality and patient satisfaction.
Study design: A cross-sectional survey was conducted, involving the distribution of 360 questionnaires to patients aged 18 years or older who had spent at least 2 days in the hospital before their discharge. The study conducted at gastrointestinal department, Tu Du Hospital, Vietnam, from March 21 to April 20, 2023. The patients must be able to read, write, and understand the language and be willing to voluntarily participate in the study. Simple random sampling was utilized to collect the data.
Methodology: Patient satisfaction about quality of nursing care after the endoscopic procedure were assessed using a modified PSNCQQ questionnaire. The collected data was imputed into an Excel spreadsheet and analyzed using SPSS software.
Result: Result: There were 360 questionnaires fully returned, resulting in a 100% response rate with an average age of 35.06 years. The average patient satisfaction with nursing care quality questionnaire score is 3.95 ± 1.40 on the 5-scale. Nearly one-third of respondents would like to give excellent responses about the quality of nursing care at the G-I department of Tu Du Hospital. In multiple linear regression results, p-values are less than 0.05 for income and perceived health variables, indicating that these two factors are associated with patient satisfaction. For the Pearson correlation test to determine the degree and direction of the association between the variables in this study, The coefficients of nursing care quality are positive and range between 0.72 and 0.90.
Conclusion: The findings also reveal that nurses' manner, attitude, skill, knowledge, and competence have a strong relationship with the overall patient satisfaction rating of general services. In addition, income and perceived health likely influence patient satisfaction (reflected in respondents' scores about the quality of nursing care items). Specifically, the estimates in the table tell us that the higher the income and perceived health patients have, the higher the patient satisfaction score.

ABSTRACT i
ACKNOWLEDGEMENT iii
DEDICATION v
LIST OF FIGURES
LIST OF TABLES
CHAPTER 1: INTRODUCTION 0
1.1 Introduction 1
1.2 Background 1
1.3 Significance of this study 5
1.4 Statement of the purpose 6
1.5 Summary 7
CHAPTER 2: LITERATURE REVIEW 9
2.1 Definition of satisfaction and quality of nursing care 9
2.1.1 Definition of satisfaction 9
2.1.2 Definition of the quality of nursing care 10
2.2 Measurement of patient satisfaction and quality of nursing care 10
2.3 Studies related to factors related to patient satisfaction and quality of nursing 13
2.4 Overview about Tu Du hospital and assessment the patient satisfaction and quality of nursing care in Vietnam 19
2.5 Chapter summary 20
CHAPTER 3: RESEARCH METHODOLOGY 22
3.1 Introduction 22
3.2 Framework development 22
3.3 Research objectives and hypotheses 23
3.4 Method and procedures 23
3.4.1 Description of the research design 23
3.4.2 Sampling strategy 23
3.4.3. Research instruments 24
3.4.4 Validity and reliability 25
3.5 Ethical consideration 25
3.6 Research progress 27
3.6.1. Training data collectors 27
3.6.2 Data collection 28
3.6.3 Data analysis plan 28
3.7 Summary 29
CHAPTER 4: PILOT STUDY 31
4.1 Introduction 31
4.2 Pilot study 31
4.3 Result of pilot study 33
4.3.1 Validity 33
4.3.2 Reliability 34
4.4 Summary 37
CHAPTER 5: RESULTS 38
5.1 Introduction 38
5.2 Data screening and recording 38
5.3 Participant’s characteristics profile 41
5.4 Objective 1: Level of patient satisfaction 45
5.5 Objective 2: Factors associated with patient satisfaction 49
5.6 Pearson correlation test to depict the strength and direction of association between variables 51
5.7 Summary 52
CHAPTER 6: DISCUSSION 54
6.1 Introduction 54
6.2 Major findings of the research review 54
6.3 Discussion of the theoretical and practical implications of the findings 58
6.4 Direction for future research 63
6.5 Summary 61
CHAPTER 7: CONCLUSION AND SUGGESTION 62
A SUMMARY OF THE LIMITATIONS 66
REFERENCES 69
APPENDIX 69
APPENDIX 1: INFORMED CONSNET 76
APPENDIX 2: QUESTIONNAIRE 81
APPENDIX 3: EXPERT OPINION FORM 84
EXPERT OPINION FORM 1 84
EXPERT OPINION FORM 2 86
EXPERT OPINION FORM 3 88
APPENDIX 4: APPROVAL OF TU DU HOSPITAL 90
APPENDIX 5: APPROVAL OF MEIHO UNIVERSITY 92

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